I had a terrible experience with Alamo Rent a Car at Augusta Airport last week. I was in a very…read moredesperate situation after my wallet was stolen, which included all my IDs and credit cards. I was visiting from California on a business trip, and I needed to get to Savannah, where my ID was being mailed. I called the rental counter at Augusta Airport, explaining my situation, but they told me they only accept a physical driver's license. I then contacted Alamo's corporate office, and after speaking with the managers there, they confirmed that given the circumstances, they would accept a copy of my driver's license, and I could pay the rental fee online since all my cards were stolen. However, when I arrived at the Augusta branch on the day of my reservation, the staff refused to honor what corporate had told me. The young woman working at the counter treated me with a shockingly rude and uncaring attitude. Even after I showed her my government badge and explained my situation, she refused to show any compassion or understanding. I even called the manager on duty, who said the same thing--that despite what corporate had told me, they would not rent me the car without the physical license. He mentioned that corporate couldn't dictate the branch's policies, which felt extremely unprofessional and contradictory. As a middle-aged man who is obviously of a different ethnicity than most people in the area, I couldn't help but feel that I was treated with a lack of respect and empathy that others may not have experienced. While I cannot say for certain if this played a part, it's hard to ignore the possibility. What upset me more than anything was the lack of empathy and the dismissive attitude of the staff. I am a professional, on a government business trip, and was in a desperate situation, yet I was treated like I was asking for something unreasonable. This experience not only caused me a significant amount of stress but also cost me a great deal of money for alternative transportation (Uber) and a lot of inconvenience. It was incredibly frustrating to be treated like I didn't matter, especially when Alamo's corporate office had already assured me that I could use my electronic ID. This kind of unprofessional and uncaring behavior is unacceptable, and I will not be using Alamo again.

Worst car rental company ever. Do not go there . I made rental reservation two days ahead of my…read moreneed. And then I went to get my rental car they said I have to have a round trip flight so I can rent a car otherwise they have to freeze $400 on my credit car ( credit card only) they don't accept debit card. This is the most ridiculous thing ever. You are a car rental company , I live in the city and o need to rent a car for a day or two. You have to give me a car , that's what you do , that's why you opened the business to rent fees for people . You should put on your website, (car rentals for round trip passengers only . Residents of this city you go to hell you don't deserve rental car )

Bait and Switch Alert! This enterprise branch is the king of the baiting and switching the car you…read morereserve for lesser priced vehicles in their lot . Once again I arranged for an elite SUV for a wedding trip only to be put in a car which was so uncomfortable because of the height room for anyone over 6". What is frustrating is that you make the reservation based on the vehicles offered at the location. You confirm the reservation and add the credit card in ADVANCE so that they confirm you will pick up in 24 hours. You arrive ON TIME for your reservation and get told not only do they not have your vehicle but we will take only 20 dollars off TOTAL for the much less expensive vehicle we have to take or risk paying double at one of the other rentals in the airport due to same day reservations . As they know they have you over a barrel because most people travel on a timed schedule. Only to go out to the parking lot and have to fully sanitize the vehicle offered because it smells like someone was in there heavily smoking in the vehicle. But at least you were lucky to have a vehicle because the young lady standing next to you can't even get her vehicle because the one minivan they had in stock was given to someone else. Their response was take this midsize SUV and make do. Even though when she spoke to them an hour before, they said the vehicle was ready for pick up. How a vehicle reserved for 7-8 is supposed to fit in an SUV that holds 5 supposed to "make do". Of course no one in the area has the vehicle she requested right from another enterprise or one of the sister businesses in the area at the time of day. Keep in mind, this reservation was not on a holiday weekend or a high travel weekend. We were attending a wedding and wanted the SUV in case the weather was wet or icy since the weather had been fluctuating in Ohio for a few weeks including snow. We have used Enterprise in Columbia SC for family trips to Florida x 4 over the last year, the same account and during busier travel dates to go to Orlando and every single time not only do we get our vehicles on time, but the transaction is worry free and quick. They meet you in the lot and review that you are satisfied with your vehicle before completing the transaction. We now have contingency plans that when we travel north in the future to use the Carolina branch instead even though we would have to pay to park in the airport lot, I am too old for the stress and hassle. Do better Augusta!

My fiancé found out he won Day 1 practice round lottery tickets for the Masters in July 2023. We…read moreimmediately made a reservation for an Enterprise rental car once we confirmed our travel plans since the Masters is a huge event. We only wanted the rental car for half a day, to drive from Augusta to Savannah on Tuesday 4/9, picking up in downtown Augusta; dropping off in downtown Savannah. We made our reservations through the travel site July 28th 2023 and we were all set. Fast forward to the Thursday leading up to our pick-up date. Enterprise calls and leaves a voicemail and says that they can't honor our reservation. After a very heated conversation, we made some adjustments to our reservation and switched it to picking it up from the Augusta Airport on Saturday afternoon and dropping it off in downtown Savannah Tuesday afternoon. When my fiancé picked up the car, the car was filthy - boogers on the steering wheel, reeked of cigarette smoke (though a nonsmoking car), and they didn't bother to window wash the front windshield. Despite completing the paperwork online ahead of time, he still had to wait in line and repeat the same paperwork in the office. The drama with our rental car continues. On Sunday night, we got a flat tire. We noticed a sound on as we were driving back to our airb&b and once we parked, we saw we had a flat - a giant screw stuck in the rear tire and it was losing air quickly. We called the Augusta airport enterprise office. The first time we got through, the person hung up. Then I kept on going through an automated loop before I finally got through to someone. The manager Hampton told us they had no cars available for us at that time, there was no emergency assistance available, and that the earliest we'd likely be able to get a car is Monday afternoon/evening once people start returning cars. He couldn't save one of the cars returned Sunday night for us to get Monday AM - he doesn't work in the mornings and one of his colleagues may give the keys away. How is there no way to set aside the keys or lock them up? Completely unacceptable response... Also what's the point of having 'emergency service' if you literally did nothing to help our situation? Luckily we were able to change out the tire for the donut and we drove the Masters Monday morning on the donut. When we left the Masters around 5 pm, we called Enterprise to confirm we were on our way to swap out our car since we obviously couldn't drive all the way to Savannah on a donut. Hampton said they still didn't have any cars available and maybe after 7 pm or so they'd have one for us. Extremely frustrated by this, we decided to take matters into our own hands and drove to the downtown Enterprise location. The manager Lake there immediately helped us out and swapped out our car for a different one on the lot. That car didn't stink of smoke and had two additional Clorox wipes on the console if we needed to wipe it down further. Given the terrible customer service we experienced multiple times with this simple rental transaction, we will never be using Enterprise again. National is a hundred times better.

I hate to leave a one star review. Every time I come here they are friendly, helpful and remember…read moreme. I'm a frequent renter here. But I must leave a one star review after my recent experience. The issue is, this is not really "Hertz". This is what is called a "licensee". If you want to extend your rental or communicate with them in anyway, the Hertz website can't find your reservation. If you call the Hertz corporate line they can't find the reservation. You must call the local number which they gave me when I picked up the car. But no one answers this. I called dozens and dozens of times. No answer. Hertz corporate said that the only thing I can do is drive to the counter. I'm in another state and can't do that. There is literally nothing I can do about this situation. I chose to rent from Hertz and paid a higher price for that because I thought service would be better, but now I find out that this is not really Hertz, just some company that has licensed the Hertz brand for this location. I believe the same company owns the Thrifty rental at this location. I wish I could leave a better review than this because I have experienced nothing but kind and good service from the staff at the desk, but if your company isn't part of Hertz you need to pick up the phone when a customer has a car from you and needs to call.

Warning - this location is a "franchise".... Opening day of the Masters and my Hertz rental won't…read morestart. I call the toll free Hertz emergency line and I'm told I can pick up a car at this location before 11pm. I call around 6pm to confirm and see if this location can pick me up since Ubers and taxis are difficult after the tournament. Speaking with the attendant and the person tells me the 800 Hertz line never spoke with them. They are a "franchise" and cannot help. I explained to the attendant that I had no hotel room and needed a car to drive out of town. I explained I felt helpless and without a car, Hertz was rendering me and my wife homeless for the night. The attendant assured me about contacting a manager and calling me back asap. I NEVER HEARD BACK! This Hertz location and the employees working this evening should be ashamed. They offered zero help and hid behind their "franchise" status. How on earth has our society deteriorated to the point where simple care for a human is just disregarded? Looks like I have to give a star to point this....

Reservations mean nothing to Budget at this location. 12 people in line with reservations, NO CARS…read moreAVAILABLE!! Waited in vain for 1 1/2 hours. Deserves 0 stars!!!!!!! Contacted Budget Customer Service and simply to say, THEY DO NOT CARE!!! Being oversold with no cars for 12 customers is no concern.

​​​Liars. You make a reservation , you take an Uber or catch a ride to the airport for your rental…read more, for a vehicle that's not there , has never been there , and will never be there . Why would this system even allow a reservation to take place if there is no car available ? So now you're stuck at the airport , calling another Uber which is three times the price you paid to go to the airport . So $125 later you are still without a vehicle for a reservation that was made weeks in advance and paid for in advance . Totally ridiculous . Update: the lady at the counter said she would cancel my reservation . It was paid in advance , so if you don't pick it up you're not eligible for a refund per their policy. A couple hours after getting home I went back on the app to see if it was canceled , and of course the incompetent staff at budget never did cancel my reservation . There was literally two people there with one person waiting in myself and they still cannot get it right . I spoke to a very nice young man on their 800 number who did actually cancel my reservation , and I received the confirmation email that it was canceled . Trust but verify and in my opinion never ever use budget .

Car was ready, but not clean on the inside. Floor was dirty, no vacuumed. Console and cupholder…read morewere sticky from old soda or something. Upon access to the car, inside of car was dirty and the last person left an old sticky soft drink 8n cupholder. Coincidentally, a staff person parked a car next to mine. I asked him if they had a rag to clean out the cupholder. I was told to go back into the airport to get a towel out of the bathroom and clean it myself. SMH. Southern hospitality is not Dead but customer service clearly is.

Terrible Service!!! I am a President's Club Member. That doesn't matter at AVIS AGS. During Masters…read moreweek, the Super Bowl of golf, they weren't prepared. Only one person checking people in, lack of cars and terrible service. Me and many others had to wait more than 1-hour to get our cars. Really??? And just last night, May 6, 2026, I arrive at 11:10pm and guess what? Avis is closed. All the other rental car companies were open and waiting for passengers. I had to Uber. Just BAD!!! Rent with someone else in AGS.

The lady who helped me was very knowledgeable and friendly. She explained everything in detail and…read moredid not get upset when I asked Questions about some of the things she had explained. I will definitely check with Thrifty 1st when looking for a rental vehicle and hope I have someone as helpful in the future.

It was such an easy location renting the car at the airport. My flight with American Airlines got…read moredelayed twice and every time that I called thrifty rental car they were so great to work with. No hassle and they held the car for me. I was so relieved when I finally arrived and it was so easy!

giving a 4 star review and while everything was amazing and awesome there were 5 things that would…read morehave given it a 5 star 1) handing me a free map of the area 2) explaining the gas refill process better that they offered it as well for 30 cents more a gallon then the gas station 3) suggesting an upgrade to navigation and explaining what the law was regarding cell phone use 4) offering to print off my insurance I purchased at time of rental so it was in car 5) prewarning during initial booking that $200 would be held on my card during the rental

Hertz has been the best rental car company for over 20 years, and I've tried most if not all…read moreothers. Efficiency, affordable prices, and quality services.

Do NOT make any reservation with this company if you have a debit card. I had a flight to visit…read morehome and called in advance before landing. I get to the airport and their pos machine is only set to take payments from credit number

It must have been my lucky day. I didn't have to wait in line and the lady at the counter was nice…read more She said a lot of the vehicles in the lot needed to have maintenance done but she still gave a truck (I requested a compact vehicle). I actually had some personal stuff come up that required hauling after I got this vehicle so the truck helped out a lot and it worked out in my favor. She said the truck didn't have any issues but I took pictures of all the dings and scratches. It just worked out for me but if I really wanted a gas saving vehicle, I would have been out of luck.

I had a coupon for a free upgrade and was told they didn't have cars available to honor the coupon…read more The rep mentioned that they had just received several new economy cars which therefore limited their inventory of higher model types. Be aware if you have a coupon and think you might get a deal because there are no deals at this Dollar Car Rental at AGS. Picking up and turning in the car were non-issues. I flew out of AGS early in the day to where the rep wasn't at work yet so was advised to park it, capture mileage, indicate email address, and use their drop box to receive an emailed receipt. No issues. The car itself was brand new and got me from point A to B without issue so I can't complain too much.