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    Avis Rent A Car

    1.2 (30 reviews)

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    Andrew B.

    First off we reserved a Van over 2 months ago for a long trip to Albuquerque, NM. When we arrived on Sunday after driving 1 hour were told no van was available until the next day. So we started our trip a day late. On the way back we stopped in Oklahoma City for dinner. The way the tire was positioned it caught my eye that the entire middle part of the tire was balding and also chunks of the tire were missing. We were fortunate enough to be close to a hotel and airport to do an exchange. Having lost an entire night of driving we asked the Augusta office where we were to return the vehicle if they could waive the late fee if we didn't make it back by 8:00 am. They refused to agree and when my wife was explaining why and what happened the manager became extremely rude and started talking over her, like a bully. This office and the people that work there are useless and should be avoided at all cost. See pictures of the tire and tell me that this would happen after driving 1,700 miles if it wasn't already junk.

    This is Avis Karen! Please be AWARE!!!
    Will H.

    This is a very quick review until I have time to properly leave a more detailed review! The Augusta Avis Airport location has the WORST customer service PERIOD & Thanks to this very insensitive Representative that Avis THOUGHT was a good candidate to represent them! We arrive for our RESERVED VEHICLE (reserved over a week ago) only to find out they have NO VEHICLES! it's understandable honestly for this location to NEVER DELIVER, but they would normally, as a courtesy see if any of the other locations in the area could fulfill there broken commitment, but no, Karen (as she refused to give her name) threatened to call the police because we were not happy at the poor level of customer service she displayed! More to come as we are en route to another location!

    A busted tail light

    The customer service is poor and perfunctory. We waited to pick up a rental which was reserved for 11am. We arrived on site at 1115 and did not receive the rental until 1230. The reason the representative stated was "the car car needed to be washed." We only received this information after asking is there something wrong with our reservation after staying there for 15 minutes. The representative with the piss poor attitude rolled her eyes and said "excuse me" as if we were bothering her. When we finally received the car and were able to inspect it, besides the water droplets there was no other sign the car had been cleaned. (See below pics) trash in vehicle to include a smashed taillight. The representative that brought the car ensured to stop to pick up lunch as we were asked oh so unpoliteley to wait! Bugs all over front bumper and windshield, finger prints on the outside and inside of car. Clearly the time it took to "clean" was less then the time it took the representative to pick up lunch. I try not to leave such disgusting reviews but the customer service at AGS has pushed me.

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    7 years ago

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    15 days ago

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    3 years ago

    Unreliable. Reserved car within the location's operating hours, but wasn't open, leaving us stranded.

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    Ask the Community - Avis Rent A Car

    Review Highlights - Avis Rent A Car

    I went to the Avis counter and Dwayne went above a beyond to assist me.

    Mentioned in 2 reviews

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    Alamo Rent A Car

    Alamo Rent A Car

    2.5(13 reviews)
    0.0 mi

    I had a terrible experience with Alamo Rent a Car at Augusta Airport last week. I was in a very…read moredesperate situation after my wallet was stolen, which included all my IDs and credit cards. I was visiting from California on a business trip, and I needed to get to Savannah, where my ID was being mailed. I called the rental counter at Augusta Airport, explaining my situation, but they told me they only accept a physical driver's license. I then contacted Alamo's corporate office, and after speaking with the managers there, they confirmed that given the circumstances, they would accept a copy of my driver's license, and I could pay the rental fee online since all my cards were stolen. However, when I arrived at the Augusta branch on the day of my reservation, the staff refused to honor what corporate had told me. The young woman working at the counter treated me with a shockingly rude and uncaring attitude. Even after I showed her my government badge and explained my situation, she refused to show any compassion or understanding. I even called the manager on duty, who said the same thing--that despite what corporate had told me, they would not rent me the car without the physical license. He mentioned that corporate couldn't dictate the branch's policies, which felt extremely unprofessional and contradictory. As a middle-aged man who is obviously of a different ethnicity than most people in the area, I couldn't help but feel that I was treated with a lack of respect and empathy that others may not have experienced. While I cannot say for certain if this played a part, it's hard to ignore the possibility. What upset me more than anything was the lack of empathy and the dismissive attitude of the staff. I am a professional, on a government business trip, and was in a desperate situation, yet I was treated like I was asking for something unreasonable. This experience not only caused me a significant amount of stress but also cost me a great deal of money for alternative transportation (Uber) and a lot of inconvenience. It was incredibly frustrating to be treated like I didn't matter, especially when Alamo's corporate office had already assured me that I could use my electronic ID. This kind of unprofessional and uncaring behavior is unacceptable, and I will not be using Alamo again.

    Worst car rental company ever. Do not go there . I made rental reservation two days ahead of my…read moreneed. And then I went to get my rental car they said I have to have a round trip flight so I can rent a car otherwise they have to freeze $400 on my credit car ( credit card only) they don't accept debit card. This is the most ridiculous thing ever. You are a car rental company , I live in the city and o need to rent a car for a day or two. You have to give me a car , that's what you do , that's why you opened the business to rent fees for people . You should put on your website, (car rentals for round trip passengers only . Residents of this city you go to hell you don't deserve rental car )

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.9(23 reviews)
    0.0 mi

    Bait and Switch Alert! This enterprise branch is the king of the baiting and switching the car you…read morereserve for lesser priced vehicles in their lot . Once again I arranged for an elite SUV for a wedding trip only to be put in a car which was so uncomfortable because of the height room for anyone over 6". What is frustrating is that you make the reservation based on the vehicles offered at the location. You confirm the reservation and add the credit card in ADVANCE so that they confirm you will pick up in 24 hours. You arrive ON TIME for your reservation and get told not only do they not have your vehicle but we will take only 20 dollars off TOTAL for the much less expensive vehicle we have to take or risk paying double at one of the other rentals in the airport due to same day reservations . As they know they have you over a barrel because most people travel on a timed schedule. Only to go out to the parking lot and have to fully sanitize the vehicle offered because it smells like someone was in there heavily smoking in the vehicle. But at least you were lucky to have a vehicle because the young lady standing next to you can't even get her vehicle because the one minivan they had in stock was given to someone else. Their response was take this midsize SUV and make do. Even though when she spoke to them an hour before, they said the vehicle was ready for pick up. How a vehicle reserved for 7-8 is supposed to fit in an SUV that holds 5 supposed to "make do". Of course no one in the area has the vehicle she requested right from another enterprise or one of the sister businesses in the area at the time of day. Keep in mind, this reservation was not on a holiday weekend or a high travel weekend. We were attending a wedding and wanted the SUV in case the weather was wet or icy since the weather had been fluctuating in Ohio for a few weeks including snow. We have used Enterprise in Columbia SC for family trips to Florida x 4 over the last year, the same account and during busier travel dates to go to Orlando and every single time not only do we get our vehicles on time, but the transaction is worry free and quick. They meet you in the lot and review that you are satisfied with your vehicle before completing the transaction. We now have contingency plans that when we travel north in the future to use the Carolina branch instead even though we would have to pay to park in the airport lot, I am too old for the stress and hassle. Do better Augusta!

    My fiancé found out he won Day 1 practice round lottery tickets for the Masters in July 2023. We…read moreimmediately made a reservation for an Enterprise rental car once we confirmed our travel plans since the Masters is a huge event. We only wanted the rental car for half a day, to drive from Augusta to Savannah on Tuesday 4/9, picking up in downtown Augusta; dropping off in downtown Savannah. We made our reservations through the travel site July 28th 2023 and we were all set. Fast forward to the Thursday leading up to our pick-up date. Enterprise calls and leaves a voicemail and says that they can't honor our reservation. After a very heated conversation, we made some adjustments to our reservation and switched it to picking it up from the Augusta Airport on Saturday afternoon and dropping it off in downtown Savannah Tuesday afternoon. When my fiancé picked up the car, the car was filthy - boogers on the steering wheel, reeked of cigarette smoke (though a nonsmoking car), and they didn't bother to window wash the front windshield. Despite completing the paperwork online ahead of time, he still had to wait in line and repeat the same paperwork in the office. The drama with our rental car continues. On Sunday night, we got a flat tire. We noticed a sound on as we were driving back to our airb&b and once we parked, we saw we had a flat - a giant screw stuck in the rear tire and it was losing air quickly. We called the Augusta airport enterprise office. The first time we got through, the person hung up. Then I kept on going through an automated loop before I finally got through to someone. The manager Hampton told us they had no cars available for us at that time, there was no emergency assistance available, and that the earliest we'd likely be able to get a car is Monday afternoon/evening once people start returning cars. He couldn't save one of the cars returned Sunday night for us to get Monday AM - he doesn't work in the mornings and one of his colleagues may give the keys away. How is there no way to set aside the keys or lock them up? Completely unacceptable response... Also what's the point of having 'emergency service' if you literally did nothing to help our situation? Luckily we were able to change out the tire for the donut and we drove the Masters Monday morning on the donut. When we left the Masters around 5 pm, we called Enterprise to confirm we were on our way to swap out our car since we obviously couldn't drive all the way to Savannah on a donut. Hampton said they still didn't have any cars available and maybe after 7 pm or so they'd have one for us. Extremely frustrated by this, we decided to take matters into our own hands and drove to the downtown Enterprise location. The manager Lake there immediately helped us out and swapped out our car for a different one on the lot. That car didn't stink of smoke and had two additional Clorox wipes on the console if we needed to wipe it down further. Given the terrible customer service we experienced multiple times with this simple rental transaction, we will never be using Enterprise again. National is a hundred times better.

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    Enterprise Rent-A-Car
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    Hertz Rent A Car - This is the label on the upper right of the windshield of the rental cars at Hertz.

    Hertz Rent A Car

    2.3(9 reviews)
    0.0 mi

    I hate to leave a one star review. Every time I come here they are friendly, helpful and remember…read moreme. I'm a frequent renter here. But I must leave a one star review after my recent experience. The issue is, this is not really "Hertz". This is what is called a "licensee". If you want to extend your rental or communicate with them in anyway, the Hertz website can't find your reservation. If you call the Hertz corporate line they can't find the reservation. You must call the local number which they gave me when I picked up the car. But no one answers this. I called dozens and dozens of times. No answer. Hertz corporate said that the only thing I can do is drive to the counter. I'm in another state and can't do that. There is literally nothing I can do about this situation. I chose to rent from Hertz and paid a higher price for that because I thought service would be better, but now I find out that this is not really Hertz, just some company that has licensed the Hertz brand for this location. I believe the same company owns the Thrifty rental at this location. I wish I could leave a better review than this because I have experienced nothing but kind and good service from the staff at the desk, but if your company isn't part of Hertz you need to pick up the phone when a customer has a car from you and needs to call.

    Warning - this location is a "franchise".... Opening day of the Masters and my Hertz rental won't…read morestart. I call the toll free Hertz emergency line and I'm told I can pick up a car at this location before 11pm. I call around 6pm to confirm and see if this location can pick me up since Ubers and taxis are difficult after the tournament. Speaking with the attendant and the person tells me the 800 Hertz line never spoke with them. They are a "franchise" and cannot help. I explained to the attendant that I had no hotel room and needed a car to drive out of town. I explained I felt helpless and without a car, Hertz was rendering me and my wife homeless for the night. The attendant assured me about contacting a manager and calling me back asap. I NEVER HEARD BACK! This Hertz location and the employees working this evening should be ashamed. They offered zero help and hid behind their "franchise" status. How on earth has our society deteriorated to the point where simple care for a human is just disregarded? Looks like I have to give a star to point this....

    Avis Rent A Car - carrental - Updated May 2026

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