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    Enterprise Rent-A-Car

    2.9 (23 reviews)
    Closed 8:00 am - 11:59 pm

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    8 years ago

    Pull out all stops to get you back on the road and this inconvenience a more pleasurable experience

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    Ask the Community - Enterprise Rent-A-Car

    Alamo Rent A Car

    Alamo Rent A Car

    2.5(13 reviews)
    0.0 mi

    I had a terrible experience with Alamo Rent a Car at Augusta Airport last week. I was in a very…read moredesperate situation after my wallet was stolen, which included all my IDs and credit cards. I was visiting from California on a business trip, and I needed to get to Savannah, where my ID was being mailed. I called the rental counter at Augusta Airport, explaining my situation, but they told me they only accept a physical driver's license. I then contacted Alamo's corporate office, and after speaking with the managers there, they confirmed that given the circumstances, they would accept a copy of my driver's license, and I could pay the rental fee online since all my cards were stolen. However, when I arrived at the Augusta branch on the day of my reservation, the staff refused to honor what corporate had told me. The young woman working at the counter treated me with a shockingly rude and uncaring attitude. Even after I showed her my government badge and explained my situation, she refused to show any compassion or understanding. I even called the manager on duty, who said the same thing--that despite what corporate had told me, they would not rent me the car without the physical license. He mentioned that corporate couldn't dictate the branch's policies, which felt extremely unprofessional and contradictory. As a middle-aged man who is obviously of a different ethnicity than most people in the area, I couldn't help but feel that I was treated with a lack of respect and empathy that others may not have experienced. While I cannot say for certain if this played a part, it's hard to ignore the possibility. What upset me more than anything was the lack of empathy and the dismissive attitude of the staff. I am a professional, on a government business trip, and was in a desperate situation, yet I was treated like I was asking for something unreasonable. This experience not only caused me a significant amount of stress but also cost me a great deal of money for alternative transportation (Uber) and a lot of inconvenience. It was incredibly frustrating to be treated like I didn't matter, especially when Alamo's corporate office had already assured me that I could use my electronic ID. This kind of unprofessional and uncaring behavior is unacceptable, and I will not be using Alamo again.

    Worst car rental company ever. Do not go there . I made rental reservation two days ahead of my…read moreneed. And then I went to get my rental car they said I have to have a round trip flight so I can rent a car otherwise they have to freeze $400 on my credit car ( credit card only) they don't accept debit card. This is the most ridiculous thing ever. You are a car rental company , I live in the city and o need to rent a car for a day or two. You have to give me a car , that's what you do , that's why you opened the business to rent fees for people . You should put on your website, (car rentals for round trip passengers only . Residents of this city you go to hell you don't deserve rental car )

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    Hertz Rent A Car - This is the label on the upper right of the windshield of the rental cars at Hertz.

    Hertz Rent A Car

    2.3(9 reviews)
    0.0 mi

    I hate to leave a one star review. Every time I come here they are friendly, helpful and remember…read moreme. I'm a frequent renter here. But I must leave a one star review after my recent experience. The issue is, this is not really "Hertz". This is what is called a "licensee". If you want to extend your rental or communicate with them in anyway, the Hertz website can't find your reservation. If you call the Hertz corporate line they can't find the reservation. You must call the local number which they gave me when I picked up the car. But no one answers this. I called dozens and dozens of times. No answer. Hertz corporate said that the only thing I can do is drive to the counter. I'm in another state and can't do that. There is literally nothing I can do about this situation. I chose to rent from Hertz and paid a higher price for that because I thought service would be better, but now I find out that this is not really Hertz, just some company that has licensed the Hertz brand for this location. I believe the same company owns the Thrifty rental at this location. I wish I could leave a better review than this because I have experienced nothing but kind and good service from the staff at the desk, but if your company isn't part of Hertz you need to pick up the phone when a customer has a car from you and needs to call.

    Warning - this location is a "franchise".... Opening day of the Masters and my Hertz rental won't…read morestart. I call the toll free Hertz emergency line and I'm told I can pick up a car at this location before 11pm. I call around 6pm to confirm and see if this location can pick me up since Ubers and taxis are difficult after the tournament. Speaking with the attendant and the person tells me the 800 Hertz line never spoke with them. They are a "franchise" and cannot help. I explained to the attendant that I had no hotel room and needed a car to drive out of town. I explained I felt helpless and without a car, Hertz was rendering me and my wife homeless for the night. The attendant assured me about contacting a manager and calling me back asap. I NEVER HEARD BACK! This Hertz location and the employees working this evening should be ashamed. They offered zero help and hid behind their "franchise" status. How on earth has our society deteriorated to the point where simple care for a human is just disregarded? Looks like I have to give a star to point this....

    Enterprise Rent-A-Car - carrental - Updated May 2026

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