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Alamo Rent A Car

2.5 (13 reviews)
Closed • 8:00 am - 7:00 pm

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A fun filled road trip to KS and back...yes it says over 1900 miles and 31 hours were spent in this car driving round trip.
Janeice B.

Thank you Alamo customer agents of AGS for starting and ending an overall long tiring trip with a smile!! I had to rent a car for an emergency trip to Missouri for two days and had the pleasure of dealing with the staff at the Bush Field airport counter. I secured a same day reservation at a great price and the representative even gave us an upgrade just because. We were given a 2016 Kia Sorenta that had plenty of space (an SUV third row), decent gas mileage, and lots of outlets for all the technology that accompanied a 14 hour one way drive. It was a anew stock and still had plastic dealer tags. So while the trip started out on a high note, a problem arose a few hours later when we noticed that the plastic dealer tag was missing from the vehicle. I tried to no success to receive help from the customer service line as to how to rectify the problem due to my same day info not being updated in the system. I was told the only thing we could do was adjust the drive to "stop by" the Hartsfield ATL Airport and exchange our rental. I was bummed but wanted to make sure our trip was safe. Fast forward to trip to the car rental Mecca of Hatsfield only to find out they o my had compact cars in exchange for the upgrade SUV class. So we were directed to try either the Alamo rentals at the Chattanooga or Nashville Airport. That was totally out of the way and would have added hours onto an already lengthy trip. So the trip was completed with the tag-less vehicle and I found that the police officers I encountered were really understanding of the situation. Upon returning the vehicle to the Bush Field (AGS) counter, I shared some of the frustrations I experienced with customer service and asked for a direct line to actually speak with someone to share what had happened during my two day rental. The agents were so empathetic and understanding of my frustration. Not only did she give me the number, but volunteered to take a day off the rental to help with the situation. That was very unexpected, but extremely positive toward me using Alamo car rental services again. I still plan to share what happened with the corporate line, but I appreciate the level of professionalism, courtesy, and overall experience I had with the agents of the Bush Field (AGS) airport Alamo Car rental service counter! I will be sure to rent again.

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2 years ago

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4 years ago

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2 years ago

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9 years ago

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11 years ago

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11 years ago

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12 years ago

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5 years ago

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7 years ago

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7 years ago

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11 years ago

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10 years ago

Issues were resolved by Matthew. He was very caring and helpful.

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12 years ago

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Ask the Community - Alamo Rent A Car

Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.9(23 reviews)
0.0 mi

Bait and Switch Alert! This enterprise branch is the king of the baiting and switching the car you…read morereserve for lesser priced vehicles in their lot . Once again I arranged for an elite SUV for a wedding trip only to be put in a car which was so uncomfortable because of the height room for anyone over 6". What is frustrating is that you make the reservation based on the vehicles offered at the location. You confirm the reservation and add the credit card in ADVANCE so that they confirm you will pick up in 24 hours. You arrive ON TIME for your reservation and get told not only do they not have your vehicle but we will take only 20 dollars off TOTAL for the much less expensive vehicle we have to take or risk paying double at one of the other rentals in the airport due to same day reservations . As they know they have you over a barrel because most people travel on a timed schedule. Only to go out to the parking lot and have to fully sanitize the vehicle offered because it smells like someone was in there heavily smoking in the vehicle. But at least you were lucky to have a vehicle because the young lady standing next to you can't even get her vehicle because the one minivan they had in stock was given to someone else. Their response was take this midsize SUV and make do. Even though when she spoke to them an hour before, they said the vehicle was ready for pick up. How a vehicle reserved for 7-8 is supposed to fit in an SUV that holds 5 supposed to "make do". Of course no one in the area has the vehicle she requested right from another enterprise or one of the sister businesses in the area at the time of day. Keep in mind, this reservation was not on a holiday weekend or a high travel weekend. We were attending a wedding and wanted the SUV in case the weather was wet or icy since the weather had been fluctuating in Ohio for a few weeks including snow. We have used Enterprise in Columbia SC for family trips to Florida x 4 over the last year, the same account and during busier travel dates to go to Orlando and every single time not only do we get our vehicles on time, but the transaction is worry free and quick. They meet you in the lot and review that you are satisfied with your vehicle before completing the transaction. We now have contingency plans that when we travel north in the future to use the Carolina branch instead even though we would have to pay to park in the airport lot, I am too old for the stress and hassle. Do better Augusta!

My fiancé found out he won Day 1 practice round lottery tickets for the Masters in July 2023. We…read moreimmediately made a reservation for an Enterprise rental car once we confirmed our travel plans since the Masters is a huge event. We only wanted the rental car for half a day, to drive from Augusta to Savannah on Tuesday 4/9, picking up in downtown Augusta; dropping off in downtown Savannah. We made our reservations through the travel site July 28th 2023 and we were all set. Fast forward to the Thursday leading up to our pick-up date. Enterprise calls and leaves a voicemail and says that they can't honor our reservation. After a very heated conversation, we made some adjustments to our reservation and switched it to picking it up from the Augusta Airport on Saturday afternoon and dropping it off in downtown Savannah Tuesday afternoon. When my fiancé picked up the car, the car was filthy - boogers on the steering wheel, reeked of cigarette smoke (though a nonsmoking car), and they didn't bother to window wash the front windshield. Despite completing the paperwork online ahead of time, he still had to wait in line and repeat the same paperwork in the office. The drama with our rental car continues. On Sunday night, we got a flat tire. We noticed a sound on as we were driving back to our airb&b and once we parked, we saw we had a flat - a giant screw stuck in the rear tire and it was losing air quickly. We called the Augusta airport enterprise office. The first time we got through, the person hung up. Then I kept on going through an automated loop before I finally got through to someone. The manager Hampton told us they had no cars available for us at that time, there was no emergency assistance available, and that the earliest we'd likely be able to get a car is Monday afternoon/evening once people start returning cars. He couldn't save one of the cars returned Sunday night for us to get Monday AM - he doesn't work in the mornings and one of his colleagues may give the keys away. How is there no way to set aside the keys or lock them up? Completely unacceptable response... Also what's the point of having 'emergency service' if you literally did nothing to help our situation? Luckily we were able to change out the tire for the donut and we drove the Masters Monday morning on the donut. When we left the Masters around 5 pm, we called Enterprise to confirm we were on our way to swap out our car since we obviously couldn't drive all the way to Savannah on a donut. Hampton said they still didn't have any cars available and maybe after 7 pm or so they'd have one for us. Extremely frustrated by this, we decided to take matters into our own hands and drove to the downtown Enterprise location. The manager Lake there immediately helped us out and swapped out our car for a different one on the lot. That car didn't stink of smoke and had two additional Clorox wipes on the console if we needed to wipe it down further. Given the terrible customer service we experienced multiple times with this simple rental transaction, we will never be using Enterprise again. National is a hundred times better.

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Hertz Rent A Car - This is the label on the upper right of the windshield of the rental cars at Hertz.

Hertz Rent A Car

2.3(9 reviews)
0.0 mi

I hate to leave a one star review. Every time I come here they are friendly, helpful and remember…read moreme. I'm a frequent renter here. But I must leave a one star review after my recent experience. The issue is, this is not really "Hertz". This is what is called a "licensee". If you want to extend your rental or communicate with them in anyway, the Hertz website can't find your reservation. If you call the Hertz corporate line they can't find the reservation. You must call the local number which they gave me when I picked up the car. But no one answers this. I called dozens and dozens of times. No answer. Hertz corporate said that the only thing I can do is drive to the counter. I'm in another state and can't do that. There is literally nothing I can do about this situation. I chose to rent from Hertz and paid a higher price for that because I thought service would be better, but now I find out that this is not really Hertz, just some company that has licensed the Hertz brand for this location. I believe the same company owns the Thrifty rental at this location. I wish I could leave a better review than this because I have experienced nothing but kind and good service from the staff at the desk, but if your company isn't part of Hertz you need to pick up the phone when a customer has a car from you and needs to call.

Warning - this location is a "franchise".... Opening day of the Masters and my Hertz rental won't…read morestart. I call the toll free Hertz emergency line and I'm told I can pick up a car at this location before 11pm. I call around 6pm to confirm and see if this location can pick me up since Ubers and taxis are difficult after the tournament. Speaking with the attendant and the person tells me the 800 Hertz line never spoke with them. They are a "franchise" and cannot help. I explained to the attendant that I had no hotel room and needed a car to drive out of town. I explained I felt helpless and without a car, Hertz was rendering me and my wife homeless for the night. The attendant assured me about contacting a manager and calling me back asap. I NEVER HEARD BACK! This Hertz location and the employees working this evening should be ashamed. They offered zero help and hid behind their "franchise" status. How on earth has our society deteriorated to the point where simple care for a human is just disregarded? Looks like I have to give a star to point this....

Alamo Rent A Car - carrental - Updated May 2026

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