Really disappointed with the service in this place. I was in town for a wedding for a few days, and I thought I'd stop in and get a nice hat (a friend of mine recommended this place). I made an appointment since they require appointments on Friday... no big deal. The worker was friendly and knowledgeable. She measured my head and made suggestions. I told her what I wanted, and she said she would ask the 'hat maker' (I'd assume) if he could have it done the next day, since I told her I was leaving on that Sunday. Either way, she told me they would call me to let me know if it could be done. I was excited... the value seemed great. Unfortunately, Saturday came and went and I heard nothing... so I guess no hat. Even if they called to say that they just didn't have the bandwidth to get it done in such a short amount of time, I'd understand. But I've heard nothing. Very disappointed. read more