1. Nates Custom & Detail

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Antigo, WI

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Nates Custom & Detail

1.0 (1 review)
Open • 10:00 am - 10:00 pm

Services - Nates Custom & Detail

Auto paint correction

Auto paint restoration

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3 years ago

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Langlade Ford

Langlade Ford

(5 reviews)

I have had MANY issues with men thinking that a woman doesn't know what she she is talking about…read morewhen it comes to a vehicle. But not here! My husband and I have bought vehicles here and have had them serviced there as well and we have been respected through the whole process! Thanks to the whole team at Langlade Ford!!

Up until we drove the car home and discovered a cracked back window, the experience was a positive…read moreone buying our new car from them. My husband notified them of the issue the next day after we bought the vehicle and the salesman (Matt) told us they would take care of this. Unfortunately after several picture requests, they have opted to stop communicating with us altogether over this. I have filed a complaint with the BBB also...as this is not something we should have to eat the expense of in anyway. Unfortunately if they fail to fix this window at no cost to us, we will pay for it, and file a small claims case to collect the cost associated in fixing it, as the entire back window needs to be replaced due to where the crack exists. Pretty disappointed, should not have to worry about subpar handling of issues like this after you spend over $40,000 on a vehicle. Business Response to BBB: MESSAGE FROM BUSINESS: On 08/14/2018 Justin and Heather Burns purchased a pre owned 2017 Subaru Outback at a sale price of $31,785. The following morning Justin Burns emailed his sales consultant, Matt informing him there was a crack on rear window. He attached one unclear image of what appears to be a scratch. Matt forwarded the image to the sales manager who agreed it appeared to be a scratch. Matt then reached out to the Burns asking for more pictures that would clearly identify weather the rear window was cracked or scratched. The Burns sent more pictures on 08/20/2018, none of which clearly show a crack. The rear window of a 2017 Subaru Outback is tempered glass. This was confirmed by a Subaru master technician who stated if the rear window sustained impact enough to crack the window the window would shatter. This leads me to further believe the rear window is scratched. The Burns looked over the car before they purchased and at the time of vehicle delivery. We are more than happy to help them resolve the situation if there is evidence of a crack. The Burns have not attempted to bring the vehicle back to the dealership for us to confirm if the rear window was in fact cracked. There has been no further contact from either side past 08/20/2018. Our response to theirs - Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 13083309, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. At no point were we asked to bring the vehicle back for evaluation or told that they believed it was just a scratch. I sent a message to the dealership requesting information for a resolution on 8/29/18. We received no response. I have attached the email for your review. I am going to take our car to the Bergstrom Subaru dealership in Oshkosh tomorrow and will get proof from them that the window is indeed cracked and not just scratched. I will upload that proof tomorrow. I am going to move forward with repair as the dealership that knows Subaru's and services them regularly recommends and I will file a small claims against Langlade Ford to collect the out of pocket expense to us. Our experience with this dealership was subpar at best. It's too bad they couldn't be all they bragged themselves up to be. Regards, Heather Burns

Nates Custom & Detail - auto_detailing - Updated October 2026

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