Copy pasted email sent to Linton hall realtors / real property mgmt after they kept our security…read moredeposit and charged us an additional $2700 We have rented with dozens of property managers over the years, and we have always left our living spaces in extremely reasonable shape. In fact, I'm not sure if we've ever even forfeited a security deposit. THAT statement alone should make this next even more valid: You are by far the lowest class company I have ever dealt with. I am absolutely appalled with the manor on which this branch of real property management does business. I'll be sure note terrible reviews with ALL of our networks including real estate agents and renters. ZERO of the items noted on move in were repaired, barely temporary bandages performed by the handyman, and we had to live with them for a full year. The property was NOT PROFESSIONALLY CLEANED UPON MOVE IN, grease caked on all of the cabinets and above the appliances. You note missing door stopper (which were barely hanging on when we took possession) and charge $150.00??????? That's a 2000% markup EASILY. Who is making these prices up? Bottom line, you expect a tenant to do YOUR JOB as the management company, essentially renovate the house move in ready for the next tenant, and pay for professional services that are incredibly inflated. SMALL NAIL HOLES AND PLASTIC ANCHORS IN THE DRYWALL ARE NOT EXCESSIVE WEAR AND DAMAGE. Plain and simple, this is highway robbery. You know it, I know it, and I'm not sure how you guys sleep at night knowing these are your policies. Consider printing this email out and posting in your office so all the faculty has to walk by it every day, knowing these are the standards of the company in which they work for. - Terrible communication and response time - NO FLEXIBILITY when a responsible and always on time with payments tenant was in a situation beyond our control to extend lease by just a few days. - Unprofessional and half done "repairs" - Price gouging at the HIGHEST level - Selective resources, ONE OPTION for cleaning companies and landscapers which I wouldn't at all be surprised if those companies were under real properties umbrella. I'm all for companies making a profit, and we appreciate big companies taking on the risk of ownership so that we can keep our expenses low and rent from them, but we expect people to do what is RIGHT. This situation is far from right, and you'd be just as disgusted as I am if it were to happen to your son, friend, or even distant acquaintance. I hope you guys improve on your business practices, or real property (perhaps just this franchise) will soon be just another failed company because they weren't humble enough to follow the golden rule.

Steven Joseph was everything you could possibly ask for in a realtor while buying a house. He was…read morehonest, hard working, very knowledgeable, prompt, and every other positive adjective you can possibly think of. He guided us the entire way and was available if needed even after closing. He also helped us rent 2 years ago and now has helped us find our forever home this year. I can not recommend him highly enough. Thank you so much Steven and LHR!

I am thoroughly impressed with Shannon and her excellent negotiation skills. She was able to secure…read morethe best possible deal for our family. Her responsiveness was outstanding, promptly replying to all my inquiries and kept me informed throughout the process. She's very kind and listens. I highly recommend Shannon and would definitely seek her expertise in the future.

To say that Shannon is an amazing realtor is an understatement. When we first reached out to…read moreShannon we were looking to buy in the Northern Virginia/DC area, and even though we were still 6+ months away from buying our next home she still provided us with daily updates and also routinely checked in with us to answer any questions and provide vital recommendations based on what we were looking for in our next home. Once we moved in the area and started looking at homes, she always made sure that we were happy with what we wanted and never tried to push us or sugarcoat something in order to push us in any way in order to make the sale. She also brought up key items that we didn't think about to help us narrow down properties that meet all of our needs as a family (location, work commute, school, lifestyle, community). Once we found the home that we wanted, herself and her team were able to work around the clock and also from around the globe to make sure we were able to have the winning bid. Then once we went in to escrow on the property she negotiated diligently and fought for very key credits which we weren't really expecting, which was all based on her vast knowledge of real estate market ensuring we were able to get the best possible outcome when closing on the home. Even after we closed on the home she continues to reach out and stay in contact with us to make sure everything is ok and also provide points of contact if we need recommendation on items we are looking to have done on the home. Shannon has made the entire homebuying process incredible as she is not only a great realtor but also a good friend. We couldn't be happier and if you are looking for a realtor to work with, look no further she is the one! Thank you Shannon! We are forever grateful!

Our experience working with Jin Wickwire to sell our home has been nothing short of wonderful. Over…read morethe past 13+ years, and across multiple moves (this was our third home in Virginia alone), Jin has consistently been thorough and professional--from the earliest pre-planning stages all the way through post-closing. This most recent sale came with several contingencies that could have delayed or derailed the process. We were understandably worried, but Jin took each one by the horns and resolved them one by one. Thanks to her skill and determination, we closed right on schedule. How else can we describe her? Simply fabulous. Her team was equally wonderful and a pleasure to work with. Thank you so much, Jin!

We don't usually leave negative reviews, but our experience with our former landlord and real…read moreestate agent, Jin Wickwire, unfortunately ended on a very disappointing note. While the home-buying process itself was smooth, our move-out experience was the complete opposite. As a family with young children, we were repeatedly questioned and made to feel uncomfortable over normal wear and tear......things like minor drywall nicks that are expected in any home with kids. These were already being addressed on our end with a contractor, as we had communicated. Despite agreeing to cover repairs and forfeit a $3,000 deposit, we were met with unnecessary comments and a level of aggression that felt unprofessional and unwarranted. It was especially disappointing given that we chose to work with her over many other options, expecting a level of trust and respect in return. We believe in accountability and were fully willing to take care of any legitimate damages....but respect and professionalism should go both ways. Based on this experience, we would not recommend doing business with Jin.

Buying a home with Ingrid made me realize the difference between working with a realtor versus a…read morereal pro. Her dilligence and attention saved us thousands and got us into exactly the home we hoped to get within the time frame we wanted and at a great price. She expertly guided us through the entire process and eliminated all the stress of the home buying experience. I refer all my friends and family to her because I know she will take excellent care of them and protect their interests from beginning to end and is always willing to go to bat for every detail that is important to her clients. I am so grateful for her dedication, hard work and experience, it truly lead us home! |

Ingrid helped my husband and I buy and sell in the Manassas area in the summer of 2015. She is…read morefantastic. When we decided to list our house for sale, Ingrid came out, looked at our house, and gave us a list of things to fix. She gave us an idea of what she would list our house for if we fixed everything vs. leaving it as is. Once we got the repairs done, she had a photographer take pictures of our home and had some very professional-looking brochures made up. She also suggested that we list the house as "coming soon" while we were finishing everything up. Within ONE DAY, we had a contract on our house for full asking price. Since our house sold fast, we had to quickly find somewhere to move. Ingrid arranged her schedule so we could go look at houses at the most convenient time for my husband and I. Unlike when we bought our first house, Ingrid didn't show us a bunch of houses outside our budget; she actually told us not to get discouraged because she could find us the house we wanted in our price range. We only had to go out looking once to find the house we wanted. I can't count how many times Ingrid told us, "Don't worry, I'll take care of it." Ingrid is a very assertive negotiator and made sure everything was done just right and for the right price. She also has a ton of experience and a huge network of people she works with, so no matter what problem popped up, she always had someone to refer us to. We called her many times panicking about one issue or another, but she took care of everything, and we were able to close on both houses the same day without a hitch. Ingrid's knowledge, dedication and professionalism are invaluable and I highly, highly recommend her to anyone looking to buy or sell a home.

Mercedes has zero communication. Takes forever to reply to simple texts/emails that end up dragging…read moreinto the following week. I expressed my deadline and that was definitely not respected. I'm weeks behind and I'm waiting for a reply as I write this review. I feel very disrespected and unfortunately I have no choice but to deal with her because she is the landlords choice.

We can't speak highly enough of Mercedes Taylor's assistance when we needed to sublet our…read moreWashington, DC office space. Not only did she promptly identify interested and qualified candidates, she was able to negotiate an excellent package with the firm that we selected. Mercedes provided advice and support to us and a 24/7 basis. For our future real estate needs in the greater Washington, DC area, we will turn to Mercedes Taylor.

Kathy was essential in finding exactly the right home for us. We worked with Kathy spring of 2017…read morewhile living out of state and trying to find our home in northern Virginia. Kathy went above and beyond scouring inventory and doing video walk thrus with us until we found the one. Then she helped us negotiate a fair price. We highly recommend Kathy for your nova real estate needs.

My husband and I felt so fortunate that we found Kathy Rainey @ Jacobs & Co. We were first time…read morehome buyers, and somewhat hesitant about the whole process. Kathy was incredible in helping us from the initial search through our close. She made it a pleasure to search for homes each weekend. We were so happy to look with her. She is so non pretentious or pushy, and she was always out for our best interest and wanted us to find what would truly make us happy. In the end, we did! and we would recommend Kathy to anyone searching for a home. She's informative, sincere, responsive, and in addition to being a fantastic realtor, she is also a really nice person. We will be referring her to everyone and plan to use her services again in the future. Thanks, Kathy!

After having non-paying tenants evicted, having them cause significant damage to my house, spending…read morethousands of dollars repairing it and refurbishing the property, and getting it ready to sell, I contacted this agency to see if they could help me sell the home. It was already on the market, and I already had to lower the price, because it just wasn't getting the traffic. I'd heard about them on the radio, and hoped that their guarantee that if they couldn't sell it, they would buy it was true. Nope. They wouldn't tell me a reason. The woman with whom I spoke basically said, "I can't legally tell you anything about the home, and I can only tell you if we can help you or not." I figured that was fine, since it is currently listed with another agent. I just wanted to see if there were other options out there. "The answer is no," she went on. That's it. That was the exact wording - verbatim. I politely thanked her and hung up. Then I thought of how rude and abrupt that call was. I guess they only agree to list homes they're 100 percent sure they can sell. That's fine, since it reduces their risk and is probably a prudent business practice. But their radio ads make it sound like they're so sure they can sell ANY home, they'll guarantee it by promising to buy it if they can't. Obviously that's misleading at best and an outright lie at worst.

Stay away from Bruck Alemayehu. He is the type of person that only tells you what he thinks you…read morewant to hear. We have been waiting over 95 days to close on a house. Two weeks ago I received an urgent email that said I needed to cut my vacation short b/c we were ,"due to sign on that Friday." Last week, we were told "in a couple of days". This week "it will be Tuesday, Wednesday at the latest." We are still waiting. In the meantime our 90 day interest rate has expired, and we had to pay $600 for a ten day extension. Bruck told us, "you may want to pay for 15 days."

Debra Hagan at Long & Foster did an incredible job helping us get our condo rented -- and fast. She…read morehandled everything with professionalism, clear communication, and genuine care. If you need a Realtor who works hard and delivers results, Debra is the one. We're so grateful for her expertise and highly recommend her.

Thank God for Debra. I wouldn't have gotten through my first-time home-buying experience…read moresuccessfully without her. Debra's personality as a realtor is just what I needed- she is bold, proactive, assertive, quick-witted, and highly experienced. Her no-nonsense, "go-ahead" approach really came in handy when negotiating- she plays no games with other business people and is straight-to-the-point. She doesn't hold back her opinions and canny observations. She is very smart and quick on her feet. She knows just what kinds of questions to ask and things to point out on-the-spot. Because of her decades of experience, she is always thinking a few steps ahead (or years ahead, if you will!) whenever there is a tough decision to make, such as pros vs. cons, in accordance with her client's particular circumstances and/or preferences. What I appreciated most to this day about Debra was that she did her absolute best to ensure that I was getting fair deals in all aspects (e.g., from the seller to the lender; interest rates to purchase price, etc.), especially since I was purchasing a new construction condo which came with a very "seller-friendly" contract. She always spoke up for me and helped me navigate through some BS which came my way throughout the process. To this day, I feel so utterly grateful and impressed whenever I think about all the effort Debra put in. She went the extra mile for everything she did for me. She was basically always available whenever I needed her. Her heart is truly in this field and in her work, and it shows. She was always looking out for my best interests, and extremely patient in answering my bazillion questions as a first-time homebuyer. One could say she is the type to put their blood, sweat and tears into their work- I think that's the kind of realtor people truly need! I must add: even after I settled on my home and her work with me was all done, about 2 months later one evening I needed help with some questions I had. I contacted Debra out of the blue and she happily came over and quickly assisted me with the matter! Debra is not only my realtor, but she has also been like an advocate and a mentor to me. She is always welcome to come by anytime, and I will be working with her and referring her to my friends in the future! She has become a true family friend!

I needed to talk to someone about transferring title/Deed. I called several companies to assist me…read morebut nobody called me back. Finally, a nice person answered the phone at MBH and gave me Arthur Grace's cell phone number. Arthur was very helpful and took care of everything for me quickly.

Zero star. They represent they have capability to do "off-site" settlement, but wrong! Do not use…read morefor any out-of-state transaction. Poor communication, not smooth and not in client's interest. I would think twice for any in-state transaction as well. Go with bigger national title company with more resources, Fidelity or Chicago Title.