Do not trust napleton mercedes in schererville when buying a car. I bought a used car. During test drive i saw warning light on dash and was told it needed tire sensors and they would install them. I also later noticed oil leak. I was told the car just came in and they had not looked at it mechanically yet. I was to bring it back for that and they would fix everything. When i brought it back the service guy was rude and said they would not honor the committment. I was amazed at their attitude as they said the people did not have suthorization to commit. The admitted he said those things but eould not honor Do not go there! read more

I purchased a 2019 Mercedes Gla 250 in October 2019 and I had the car in the shop 4 times for issues! Check engine light came on, radio stops working when I receive a call the radio never comes back on and its still not fixed! This car is a lemon I wish that I would have bought another Cadillac! read more

Just avoid this place at all costs, too many reasons to mention, starting with the customer service. Take your vehicle over to International in Tinley, you will be thankful. I gave this place too many chances, because they were so close. No more. I value my car, my time and my sanity, so off I go to Illinois, it's that bad. If you do decide to take you car here, just plan ahead for the frustrations, the failure to call you about your car, untruths on costs, delays, unfriendly customer service, etc and you will be ok. It's all here. read more

I recently had my car serviced at this facility and the service was TERRIBLE!!! Jay Ervin was the service adviser and he had my car for two weeks, never called me to provide the status of the car, and stated that the reason it took so long to repair the car was due to the part not being delivered and one of his tech went home sick and it was not his fault. I had to drive a rental car and after my insurance maxed out, he would not reimburse me. I am still trying to get reimbursed for 2 days of rental coverage! And on top of that- one of his thieving techs stole my floor mats! When I came to pick up the car, I waited an extra 30 mins just so they could find the keys! My entire experience was unprofessional and I would NEVER take my car here again!!!! read more

I just bought my 4th car in a row from Napleton Autowerks in Schererville. We were helped (again) by Patrick Hunter. We purchased a 2017 Volvo XC90. Great salesman and great dealership. read more

Overall I had a positive experience at this dealership. The people were friendly and I got a great deal on a car. I found a minor pricing discrepancy and I emailed the Manager Charles Schmitt and the salesman early Saturday morning before the dealership opened. To my surprise, Mr. Schmitt contacted me within ten minutes of my email and took care of the charge. The dealership is looks great and I experienced no high pressure sales tactics. I had a good rapport with the sales staff and the folks waiting in the service area. Having been in auto sales before in another life, I am very attuned to the games car dealers sometimes play that actually earn the industry it's less than stellar reputation. Because of the way the sales manager, Mr. Schmitt handled my situation I would feel totally comfortable buying another car from them. It was a very pleasant experience. read more

Last month, I purchased a new Mercedes from them. The sale rep, Fabian Ramos, did a great job in keeping me informed on my order status as the car was special ordered and built in Hungary. At time of purchase, there were no games, no pushing of warranties/protections. It was a no pressure transaction that was finished within the hour. Hopefully, the Service side is as competent and as well run as the Sales side. read more

They are extremely solicitous, and although I ain't no mechanic seem to do very good work. Kingsley Clarke read more

I have been a loyal Volvo owners for 20 years and I have never had such a horrible experience than dealing with these CROOKS. Do NOT shop here or get your car serviced here!! ( I wish ZERO stars was an option!) I was traveling (from another state) and had a tire blowout. Fast forward SIX DAYS (yes, I had to get a rental car to keep on my trip!) and I had to hover over them to finish up and get my car back to me. AND they performed and charged me for over $1100 of unnecessary repairs (if you want details on that, read more below). BASICALLY the worst experience I have ever had. They were stereotypical car guys who took advantage of a woman traveling alone (with her dog). Volvo should be ashamed that these people are anywhere near their brand!!! Details (if you want them): Before I left on a 4000+ mile road trip holiday, I had my local Volvo (GREAT DEALERSHIP AND SHOP) do a "tip to tail" check up. One repair I had done was replacing the worn right front spring seat and support plate. Done. When I get towed to Napelton (nearest Volvo dealership to where my tire blew) I was told it was s three day wait for a new rim, plus the tow truck driver said my springs looked "bent". I asked them investigate and later get a call saying that BOTH front seats and spring need to be replaced. I demanded they give me the front right ones that they removed when I picked up the car, thinking that when I got home I'd have a fun conversation with my local Volvo guy. Napelton tried to tell me that was "against Volvo's policy" with is A LIE. I got the parts he took off and took them home in the front seat. When I show my local Volvo guy, he opens up a BRAND NEW seat and plate and then compares them to the "broken ones" Napelton insisted be replaced and guess what? IDENTITICAL. BRAND DAMN NEW. I repeat- these guys are CROOKS and you should take your business ELSEWHERE! read more

My wife and I recently purchased a 2017 Volvo XC90 from this dealership. The overall experience was quite good and everyone was enjoyable to work with. As our vehicle had not been fully through the delivery inspection process, we were provided with a new Mercedes GLE to drive for the weekend. Our salesman, Vince, ended up driving our new Volvo to our house and performed the final delivery himself. This is the second Volvo that we have owned, and purchased from this dealership. We will definitely continue to buy Volvos, and also do business with Napleton! read more

itsfrompam@yahoo.com Good Morning: We are contacting you in hopes that the Jaguar Corporation can help us . Your Napelton Auto works Jaguar dealership based in Schererville Indiana has had our S-type 2000 Jaguar in their shop since April 22, 2012 because the heater wasn't working properly. It is now June 4th, 2012 and we are no closer to any resolution to the problem. April 23rd -- They called and said it was a thermostat $ 400.00 for new one. (We agreed to fix..) April 25th -- We called to see what was up and then was informed that the tech took home the old thermostat to boil it ? April 27th -- We called again and was informed that they were waiting on a thermostat to come in. We informed them that we need communication with them so we'd know the progress of our vehicle. April 30th -- Still waiting on the thermostat. May 1st-- Still no contact from them ! May 2nd -- Informed us that it was not the thermostat May 2nd -- Customer informed "Scott" that my car best not be a Science Project over there at their Establishment. Was informed by "Scott" that the Technician that was performing work on my car was a 17 year Jaguar Mechanic Veteran. May 7th -- They called and said they were contacting Jaguar corporate to help diagnosis the problem. May 10th -- Diagnosis is Head Gaskets.. $3000.00 My husband Mark, asked Lou (mechanic ?) if that included new bolts and rubbers? WHY NEW BOLTS? Because you never use the old head bolts because they have been stretched and you would not get a good positive torqing procedure when reinstalling the heads. WHY NEW VALVE GUIDE RUBBERS? If the ones currently in the heads were disturbed or cracked, you would have oil leak blow by, which would have the car blowing oil constantly from the exhaust. A GOOD MECHANIC WOULD KNOW THIS ! "Lou" said he will have to call us back!. May 11th -- Called and informed us that the bolts and rubbers were a additional $1000.00 May 18th -- Called us to inform us that the heads were still at the machine shop. May 24th -- Called us to inform us that the car should be ready on May 25,2012 that they will call. NEVER CALLED !!! May 30th -- Called to inform us of a discovery crack in the engine block and the repair of that is a additional $1800.00 & that they will pay for the installation, OF A JUNK YARD MOTOR WITH 98,000 MILES ON IT, WHICH COMES WITH A VERY OUTSTANDING & VERY SATISFYING WARRANTY OF 30 DAYS ! ! We told them this is unacceptable .... June 4th -- With all this said, they've have had my car for 42 days. I'm at a current bill of $4000.00, and the car is in the same state and shape as the day it was dropped off in their parking lot on April 23rd. Not ONCE did they offer a service vehicle to us. We've been a one car family while they've been picking and probing at our Jaguar. June 4th -- What are the Customer "Runyon's" looking for? To have a JAGUAR Certified rebuilt motor, whether a short block (using my old heads, in-take, etc.) or complete refurbished JAGUAR engine with documentation (to prove it's not a junk yard motor) and a decent warranty to accompany the work and craftsmanship of the seasoned mechanics that Napelton employs, for an OUT THE DOOR TOTAL PRICE NOT TO EXCEED $3000.00 Please keep in mind that the car is 12 years old, in absolutely prestige condition, that it did not leak any type of fluids, and the check engine light was never on, and the air conditioning worked wonderful. FYI - You being the JAGUAR CORPORATION, you'd figure you'd want to see older Jags on the road. This one here still turns peoples heads.... FYI - We're to the point if we have to "BLEED" to get this car back repaired properly, that we'll be in to sign over the title and proceed with the legal actions that are in order. We'll be waiting here PATENTLY for your response. Not to ask for to much, could you PLEASE NOT MAKE IT ANOTHER MONTH. Best Regards Mark Runyon read more

I recently visited all the auto sales places along Indianapolis blvd for my next car. Napleton Nissan stands as one of the worst. The guys have zero ethics. I guess its par for the course in car sales, but they these guys are especially heinous. They could not/would not provide a straight quote, instead played every game int he book when it came to making the numbers confusing. I had to INSIST they start writing things down and did not want to talk monthly payments, but the price but they kept with the monthly payment amount and I would say again until it was absurd - how much is the car?? Very frustrating experience. And now that they have my phone number, I get calls all the time from marketing people that want me to fill out a survey or get me to come back to the showroom. Don't make my mistake - do not give them your phone number under any circumstance, they'll just call until you break down - apparently they feel its a sales tactic that works for them. Ugh! read more

The whole staff was extremely helpful and friendly. Made the whole experience a pleasure! Patrick was amazing! I went to several dealerships and researched a lot of vehicles before deciding to go with the Volvo. This by far was the most friendly and helpful of all the dealerships I went to. I love my new car! Thank you to everyone at Napleton who made this a wonderful experience. read more

Finally got ahold of the very expensive part they replaced. Told me it was defective due to corrosion. Took the part home, wiped the area with alcohol cotton swab. Ended up being just dirt. No corrosion eating through the panel at all. They didn't even try to clean it first before jumping to the conclusion of it needing replacement. Part has been tested as in fine working condition. Either totally lied, or totally incompetent. Either way they are nothing but trouble. We'll see what the BBB and Volvo of North American have to say. Everyone stay clear of this dishonest service trap of a dealer. read more

From my first visit to Napleton Autowerks, all of the people were extremely pleasant, knowledgeable and professional. Dan Anderson, Sales Manager, and Joey DiCesare were very helpful and stayed in touch every step of the way from the purchase and afterwards. Great follow-up! read more

the napleton team is excellent. the staff is friendly and helpful. from now on they are my first choice. terry rubino read more

Very good experience ! Antjuan Clark & Jim Youngblood have great customer service. Very polite and explained everything to me. All questions and concerns were answered and addressed. I will be sending friends and relatives here for their next vehicle purchase. Kudos to this dealership for having true gentlemen and such a caring staff. read more

Had a great overall experience from buying my car to it's recent service. Mike Lis is the best salesman. He's courteous, patient and very knowledgeable. He took care of everything for me. Love my car! read more

I don't know about everyone else, but I really have nothing but good to say about the service department at Napleton Nissan, they always get me in when I have time to come in, the car is always ready when promised, they don't move my seat, mess with my radio preset, or get the car dirty inside. I always understand what I am paying for and never feel pressured to spend more than I want. All in all a good service department if you have a Nissan. read more

We started our car buying experience by making an appointment to see a specific car. We had down payment, trade in info, and financing ready to go. Napleton contacted me several times to verify the appointment including morning of. We drove 45 minutes to get to the dealership to find out the car we were supposed to look at was sent to another dealer. We were looking at a used vehicle with 3,000 miles on it. They the. Try to sell me a so called new vehicle with 4,500 miles on it for $6,000 more than the 3,000 mile vehicle. How is a car new when it has already had an oil change. I refused and set a time to see the car I wanted in the first place. Upon returning the car was in the detail shop, I looked at the car, drove it, and started the paperwork while they finished detailing it. While doing the paperwork with my wife and 3 week old son present they start moving cars around in the showroom filling it with exhaust fumes for my new born to breath in. My wife had to pack up my child and go wait outside, the whole time she is crying. They messed up the paperwork and had to redo several things but we did buy the car because it was a great deal. I go to leave in my new car and find garbage in it including a dental pick and toothbrush, windows are dirty and cleaner residue was on the inside. In summary, I love my new car but this was the worst dealership experience. read more

I wanted to get a new Maxima for a month now, and I went on 7/9/2016.I was greeted by one of the sales people, Matt. He was very very helpful with showing me the choices of vehicle they had, we went for a test ride and after brief negotiation, we agreed on my trade-in and on a sale. I got the car i want, with the price and options that worked for me, and now I am happy Maxima owner. I highly recommend this dealership, this is my third Nissan i purchased from them in the past 6 years. read more

Back in 2009 I asked Napleton if my headlights (which were scratched) was still covered. They said no. The car wasn't four years old so when back in FL I asked my Volvo dealer. He said yes and saved me $1,000. Just recently, I took my Volvo to Napleton because the passenger door lock didn't respond. After three hours, they said nothing was wrong with it. It still doesn't work but I won't go back there. I also said I had a clunking noise when I brake. They said that was the noise bad brakes made and recommended new brake pads and rotors. I declined and took it to a mechanic who read a bulletin from Volvo saying if you have that noise it is a nut and bolt that needed to be replaced. The cost is $370 compared to the $1,000 Napleton wanted for new brakes. Don't Volvo mechanics read their bulletins? I will never take my car to a Volvo dealership again and plan on selling my Volvo and never buying one again. I bought it for its safety features but I also figured it was a well-built car. read more

I bought a used Volvo from Napleton last year. The car is fine, to go there for service is another story. They charge you an arm and a leg for every little thing. When I had the first service done there, I also had the brakes checked. I was told they looked like new, although they were substandard because the previous owner must have had it done in another shop other than the dealership. When I came back for the second service, I was told I only had 5% left on the brakes, and was quoted almost $1600 for all four. I declined to have them done but instead stopped by an independent shop where I usually take my other cars and to my surprise found out that I still have 30% left on my brakes and actually should be able to get about 10,000 more miles on them. Enough said....I'm never coming back to this shop ever again! read more

Excellent service. Salesman Greg Moore made buying a new car painless. Would highly recommend him to friends and family.

This has got to be the most unprofessional managing staff I have ever encountered at a dealership. I took my daughter, who is active duty military, to the dealership in Schererville, Indiana to buy a used car, and the whole time we were there the manager was cursing at customers on the phone and yelling for us to hurry up and make a deal. After several hours, they kept trying to give us a different car, and different rates and I told them we would not accept the deals given to us. They told us a rate that my daughter accepted, and once the paperwork came out it was the same rate as told before that we refused. I told them we would be leaving and not accepting this deal and the sales manager came out of his office cursing at us telling me that we were the most annoying people and to get out of his fucking office! He continued to call me annoying and told my daughter to get the fuck out. At this time he snatched my credit card out of my hand making horrible remarks under his breath. No one, especially active duty military soldiers, should have to deal with this type of treatment. my advice, stay far away from this dealership and their staff. I will be filing a complaint with the BBB and hope to go further than that, read more

This is the worst car dealership in the world.Me and my wife brought two cars from them and when we needed the cars to get fix,They said it was not covered,Each time me and my wife took our cars up there with our Certified warranty they said your Warranty means nothing, So far seven out of 10 trips up there Our certified warranty and factory warranty did not cover the service,engine parts, Air-conditioner parts Or whatever, they always say the same thing,our mechanic say you have some sticky stuff on the part. I just want people to know that when you buy a car from them they have to pay out-of-pocket,so they will fight you tooth and nail about the warranty This one service person Threaten to call the police on my wife when she was in the waiting room,she was just sitting there nicely And wanted some answers about her car that they kept for three weeks With only two phone calls in three weeks. This one service lady said that I do not care if you give me a bad Review,we do not care. read more