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    Napleton Volvo

    2.8 (66 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 2 weeks ago

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    Services - Napleton Volvo

    Auto maintenance

    Oil changes

    Auto repairs

    1 More Service

    Routine automotive maintenance

    Napleton Volvo Photos

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    Why should I eat the cost on service that was not provided? As I began my review on this dealership, I must say, had I read the reviews on this dealership prior, I would've been very skeptical to get my vehicle serviced here. I have never experienced such a horrendous service experience in my entire years of owning a vehicle. On 1/18/24, I took my 2018 Alfa Romeo Stelvio to get a simple oil change. Brandon Lopez assisted me, not only was I there for nearly 3 hours, but after the given facts it is clear that the service, I paid for was NOT provided. As Brandon mentioned to me my engine light came on, he mentioned he can run a diagnosis to see what the cause is. I mentioned to him that was not necessary. Once it was time to pay the invoice, he mentioned that he performed the diagnosis anyway and that I will need a new charcoal canister. After giving me a quote for nearly 2K of repair cost, I did let him know I would be in touch for when those services can be done. Not even 24 hours later, more lights started to appear on my dash, as my vehicle started to jerk as I accelerated. Immediately I contacted Brandon, and he said it was because of the charcoal canister he mentioned to me. As I continued to investigate the issue, the research that was provided made it clear that the issues Brandon had given were not the cause. After the first incident I started to notice a huge oil puddle in my driveway as well as my oil levels decreasing. Considering my experience with the lack of service that was provided at this dealership, I refuse to let them work on my car again, as the maintenance on my Stelvio is not cheap. Fortunately, I was able to obtain a second opinion on everything, and it was crystal clear that service was NOT provided on my vehicle. Alfa Romeo/Volvo Schererville, IN did not change my oil as it was BLACK/OLD OIL in my Stelvio as you can see in the photos. Also finding out the leak came from a bad Oil Filter that was damaged and was put on incorrectly by this dealership as you can also see in that photo as well. As I type this review it sickens me that I must leave such an unpleasant experience that was provided with the lack of service that I did not receive. Much like others that come to this dealership, the vehicles we drive are not cheap, and if you did not have all the essential requirements to work on my vehicle, it should have been stated when the appointment was made. As I received an automatic text/email from Brandon Lopez at this dealership asking me to rate my service experience, if there was no star to give you wouldn't have one. However, with 1 Star being the lowest, if you are to ask me how I feel about the service in one word it would be REVULSION. I strongly would not recommend this dealership to anyone.

    I purchased a 2017 Tacoma. I told them upfront I have excellent credit and will not be paying "loan origination fees" as I know there are banks/lending institutions that do NOT charge these fees. My salesman showed me my "pencil" deal and it did not have these fees. I felt good about it. Took the deal. Showed up the next day and signed the paperwork and drove off. Later, upon further reviewing my paperwork, there was a "Prepaid Finance Charge Paid to Seller" for $195.00. Didn't show up in bottom line sale, but rolled into interest rate. Totally deceptive. When I spoke to a manager (Jeff) he stated, "It is silly." Why would any lending practices by silly? It's designed this way to sneak it past as consumer. Read the fine print, take you time, they will throw in surprises. I'd never go back and NEVER recommend.

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    10 years ago

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    7 years ago

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    14 years ago

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    13 years ago

    Excellent service. Salesman Greg Moore made buying a new car painless. Would highly recommend him to friends and family.

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    Page 2 of 2

    Ask the Community - Napleton Volvo

    Review Highlights - Napleton Volvo

    As our vehicle had not been fully through the delivery inspection process, we were provided with a new Mercedes GLE to drive for the weekend.

    Mentioned in 7 reviews

    Read more highlights

    Napleton Volvo - autorepair - Updated May 2026

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