I'm so disappointed! Took my vacuum in to get a maintenance job, it needed a good cleaning because it was showing dust all over the housing when it has a triple heap filter. Well after using it I noticed it still wasn't working like it should. So I took it apart and the crap I found within the housing was unbelievable. Considering it had just been serviced the week before. I cleaned every piece that came off and wiped down everything I could within the vacuum. After putting it back together it now works like it did new. The picture shows just the stuff I pulled out of the motor. read more

Napa Sew & Vac - This is what I pulled out of the motor alone. - Appliances & Repair Near Me - Napa, California

I would give 6 stars if I could... I normally don't write reviews, but Russell Moore (I am assuming the owner) made such an impression on me that I had to write one. I ordered online a 6 pack of Ultraphase 1 detergent and was upset that a 3 pack of UP1 and 3 pack of UP2 arrived instead. When I contacted the company Russell admitted to his mistake and completely refunded me and told me to keep the rest of the order! I will be a customer for life because great customer service should always be rewarded. Thank you so much! read more

They were very helpful for a rather rare part for my 13+Yr old upright vacuum cleaner. I was able to fix my vacuum and give it more life. I'll purchase from them again. read more

Napa Sew & Vac - My Miele Swing with digital buttons. - Appliances & Repair Near Me - Napa, California

Russell at Napa Sew and Vac offered to help me after a nasty experience at Discount Vacuum and Sewing in Santa Rosa. I was stuck with a $500 brand new vacuum that wouldn't work well in my home due to having mostly flooring and very little carpet. The owner knew this from the get-go but when I tried to return or do a trade for another vacuum he became irate and combative. Russell saw my post and offered to take the vacuum and give me a new vacuum of my choice from his store. I can't say enough about my experience at Napa Sew and Vac and how much I appreciated his generosity. read more

They were very friendly, everything explained well and they were fast. They said usually two weeks, i dropped my machine on Saturday by Monday morning at 10am, they called again that it was ready. They took care of my Singer real good read more

I have had many years of good service and sales experiences at Napa Sew & Vac. I have bought sewing machines, notions, vacuum accessories, vacuum cleaners, and had several machines serviced. There is never any sales pressure and they are happy to answer all my questions and let me test drive the machines. The service is performed by qualified, experienced technicians and I always get my machines back in great shape and functioning beautifully. I truly appreciate having this shop in my local area. read more

Russell , I just had to drop you a note and let you know how incredible the Napa Sew & Vac website is! The design is not only visually stunning but also super user-friendly. I love how it's easy to navigate and find exactly what you're looking for. The product descriptions are detailed and helpful, and the layout makes everything so accessible. It's clear that a lot of thought and effort went into making it both beautiful and functional. From the seamless browsing experience to the helpful resources and support sections, it's clear that Napa Sew & Vac is setting a high standard. You have an impressive online presence! I know you run your business with high standards and you are a super guy ! Best wishes , Patsy read more

My sewing machine was broken...for over 6 years. Finally got it fixed. Was an easy peasy thing for the shop to repair. I was able to walk around the store and check out all the various vacuums for sale, as well as items for cleaning, while it was being looked at. Pleasant, professional and thorough, my sewing machine is now fixed. I will be back when i need something else. read more

THE WORLD IS MADE BETTER by our heros at Napa Sew and Vac- I have had my industrial sewing machine I purchased from them for years without issue, also my new Janome which works like a charm, both of my vintage machines serviced from them and they always have the frills and thrills for an avid seamstress. I don't know what I would do without them! They are open when they say they are open, and they advise you honestly and with integrity. It's so sad there are so few businesses like them out there anymore. 100% BEST OF THE BAY! LOVE YOU GUYS!!!!!! read more

I picked up a vacuum at a yard sale for 20 bucks. Not really sure it was functioning properly I stopped in Napa sew and vac with the vacuum thinking I might want to trade it in. Although reasonably priced most were more than I wanted to spend. The owner I think was so nice I told him my concerns and for free he checked it out and told me it was a good vacuum and that I probably didn't need to get a new one right now. I really appreciate his honesty and the fact that he did not try to sell me something I didn't really need. I went home confident set my rugs and floors would be clean and provide me with a healthy environment thank you Napa sew and vac, on Solano For being so caring. I give you five stars, and a thumbs up. I will be back! read more

I came here to get my vacuum fixed because it suctioned something I could not get out as hard as I tried. The service here was quick, efficient, and the people are friendly. Highly recommend if you need help fixing and buying anything involving vacuums or sewing machines. Thank you read more

Great service. Been going to them for years. Have moved out of Napa but continue to go back to them when my machines need service. They are quick and stand by their work. Plus they are willing to answer questions. read more

I placed an online order for a pair of scissors. As an environmentalist I am fed up with the amount of single use plastic and on my order form I wrote the following: Under NO CIRCUMSTANCES is this order to be shipped in any form of toxic single-use plastic! This includes - do not use a plastic or padded envelope neither of which can be composted This includes - do not use plastic bubble wrap or plastic peanuts This includes - do not swaddle the scissors in an excessive amount of plastic tape - one inch will suffice A simple cardboard shipping box and some paper is required Thanks! Napa Sew and Vac completely disregarded my note and shipped in a cheap plastic envelope AND had the nerve to charge me $6.50! They put all of 3 stamps on the envelope ! WTF? RIP OFF. I opted to order from them because they are a small business. I could have ordered from a bigger dog but assumed that people in Napa can 1) read 2) would be environmentally conscious. Wrong. read more

These guys are remarkable. They know everything and more about sewing machines and vacuums. Alway go above and beyond. Hard to believe a place this special still exists. read more

Russ did a fantastic job sharpening my knives - just in time for Thanksgiving! Thank You, Russ, you and your store provide so much more than Vacuums and Sewing Machines/Sergers!! A great Team! read more

If you're looking for a great place to purchase a vacuum or sewing machine this is it! The staff is friendly and knowledgeable and happy to assist with making your selections. They are also my go to shop for service, tuneup, and repair. read more

They have way better cleaning equipment than the box stores. This is the place to get a vacuum that works great, lasts long, and is a pleasure to operate. Real vacuums last forever with a kiss of maintenance. Napa Sew and Vac carries the belts, bags, lights, etc needed to keep your investment humming. Knowledgeable staff too, a fellow named Steve helped me. read more

A hidden gem. We have bought several Miele appliances there, had a sewing machine serviced, and just recently purchased a new sewing machine. The folks there are friendly, down to earth, and very knowledgeable. Their prices are very reasonable, the store is clean and organized, and they have great inventory. I compared Amazon pricing with theirs, and it's the same. Buying something here ensures that you will have local expertise should you have any questions. And buying local is a huge plus!! I won't go anywhere else. read more

I LOVE my Meila! (Rhymes with Sheila) the guys that work here are so great and they have a good deal on the vacuum cleaner bags! if you buy four you get one free! read more

I needed a new sewing machine and had done some research, deciding on the Janome 725S. Napa Sew and Vac had this great machine in stock and I couldn't be happier with my purchase. This is a really nice local store. I've been in a couple of times, taking my old machines in for possible repair, but my old machines just had to be recycled. Thanks for being in the neighborhood! read more

Napa Sew & Vac - Janome 725S - Appliances & Repair Near Me - Napa, California

What can I say except WOW?! The customer service is unbelievable. I have been looking for a particular iron for months. I bought it from three places only to be told it was out of stock later. This was for a gift for my mother who is making masks for first responders. I wanted to do something special for her to show how amazing she is. Everywhere I looked,however, I would either not get an answer about the inventory, or it was out of stock even though it wasn't listed that way. From start to finish Napa Sew and Vac has been amazing! Russell got back to my inquiry quickly and I made my purchase as soon as I found out the iron was in stock. Not only that, but he kept me updated along the way. The items were shipped the very next day and will be here in time for Mother's Day! I had almost given up hope! This is the type of customer service that makes a patron for life. Even though I don't live in the area I will definitely keep going to the website for my sewing needs! Thank you Russell and Napa Sew and Vac! I so greatly appreciate you! read more

I've had a sewing machine serviced by Napa Sew & Vac. It works like a dream. I took my vacuum cleaner in for a fix. Apparently, suck up socks and cat toys isn't recommended! The blockage was in the bend of the hose that attached to the dust cup. There wasn't any easy fix and the team there offered to open it up and do a service on it for $129. However, they had a similar model for $159, so we purchased that. Actually, the upgrade was my idea, there was no pressure to buy. And, yes, we knew it was a long shot bringing it in, so we anticipated buying a new one. We had tried to remove the blockage ourselves, to no avail. Napa Sew & Vac definitely has my business and is worth driving over from Sonoma. read more

These people do not know what they are doing. They mostly argue with you about the issue and then tell you it needs work, charge you and then say its fine. I have used them several times and never have I felt that they provided a good service for the money. Skip it and find another place read more

How nice it is to find a repair shop + extensive supplies for sewing. This is a jewel. They repaired my vacuum cleaner while I waited and I was delighted to look around at what they offer for sale. With all of the online shopping (because of COVID) and the dominance of big stores that do not have very good customer service, this is a special find. read more

I purchased a new Janome sewing machine that had issues after a week. I took it to Napa Sew & Vac and had an excellent experience. Russell is truly an expert (and a good teacher) and explained what he thought was going on. Because it required an internal adjustment I left the machine thinking I would not see it for a week. Surprise! Completed that afternoon. Highly recommend!! Rebecca read more

Leo and Steve are great! I bought a new Miele to replace the one I had for 12 years, I went from a canister to an upright. I decided I hated it and exchanged it for another canister. They were wonderful! read more

I took a Miele canister vac in to get a faulty power switch repaired. The man at the counter said it would be covered under warranty. A couple days later, I got a call that the vacuum had been repaired, but at the cost of $120. Unsurprisingly, the warranty didn't apply because my HEPA filter was apparently way overdue to be changed. My bad; that, of course, was no fault of Napa Sew & Vac. What I did take objection to, however, was the fact that in addition to replacing the faulty switch, they went ahead, purchased the filter, and replaced it for me without any kind of communication about it beforehand. I consider it common professional courtesy (which was lacking here) to communicate those kinds of changes and manage customer expectations. So I ended up paying for a marked up filter (I could have purchased the exact same one myself for cheaper), and I probably ended up paying some amount for the "labor" involved in changing the filter out (about 30 seconds of work that any customer can easily perform themselves). But hey - the vacuum works again. 3 stars... barely? Then, right before leaving with my vacuum, the man at the counter made a remark about how aftermarket bags void my warranty. Funny, because I brought my vacuum in without a bag. Then the man proceeded to dig through the trash, pull out, and show me this aftermarket bag that I had supposedly inserted into the vacuum. Impossible. I had removed my previous (official Miele) bag before bringing the vacuum in and didn't replace it because I had just run out of them and had to order more. In fact, the day I dropped the vacuum off, I asked them specifically whether it was okay that there was no bag. They told me it was fine. Of course, they refused to acknowledge that a technician may have put it in while testing. In any case, the whole thing reeked of outright deception. But hey - the vacuum works again. It would have been a 1-star experience otherwise. UPDATE: The owner Russell reached out to me to apologize for the miscommunication. Store policy is that customers be given estimates and approve repairs before they are completed. He is also making an effort to determine how the aftermarket bag found its way into my vacuum and will review operating procedure and policy with employees again. Review upgraded from 2 to 3 stars. read more

Russ has owned this business for 40 years and we are grateful he continues to offer the product and customer support that seems to be vanishing along with brick and mortar businesses. Over the years we have not only had sewing machines serviced but purchased new ones. Rarely does he not have sewing supplies in stock but can quickly get them. I do not think there is a question I can ask that he has not answered before. This is our #1 go to source for sewing and floor cleaning. Next week we are taking our sewing machine in for routine maintenance and expect no "surprises" as usual. read more

With all the big-box stores and online purchasing, it's hard to find the knowledge and expertise you want when choosing between multiple products. The sewing machine I bought at Napa Sew and Vac many years ago was just the right model for the limited sewing that I do. It is easy to use and maintain, without a lot of complicated features I would never use, and they steered me away from these. The vacuum cleaner I bought recently is light, powerful and works on both hardwood floors and carpets wonderfully. Again, I was shown the model that met my limited needs only, and I am very satisfied with it. Both items required some orientation, and the staff was always there to help. Try getting that from Amazon! read more

When I was looking around for parts for my Janome 6600 sewing machine, I called and emailed a lot of places (in California and out of the state). I was surprised to find that many of the places that I contacted either didn't have what I needed or didn't like that I was price shopping. Napa Sew & Vac, not only knew exactly what I was talking about and what I needed, they did their best to find the best prices for me. Working with them was a breeze and I ordered what I needed. To make things even better, as they were ordering all of the machine feet and the electrical cord, they came upon a bargain price and passed it along to me. What's more, when I came in with my sewing machine, which I had just purchased off of EBay, they sat down and showed how the machine worked, how to thread it, how to clean it, how the parts fit in, and answered every question that I had, with complete patience and a friendly manner. The gentleman that helped me, was very experienced and taught me a lot about the machine so that I didn't even need to take a class on how to use the machine. I was very impressed with Napa Sew and Vac, and even though they are at least 40 miles away, they will be the first place I will call when my sewing machine needs anything. read more

We were treated exceptionally well. Russell answered all our questions and concerns. Recommended the best product. Friendly knowledgeable service. Please with our purchase. read more

I am impressed! I placed an online order for a Janome sewing machine late on a Tuesday afternoon and received it Thursday afternoon--only two days after I ordered it. It arrived in perfect condition and has been working perfectly. This is the fastest I've received any online order since the beginning of the coronavirus pandemic. When I buy a serger, which I plan to do soon, I will definitely order from them. read more

I have done business with Napa Sew & Vac for years and years, too many to count. I've bought vacuums as well as rent carpet shampooers from them. Have always been treated with the utmost respect from all their friendly employees, plus the owner. Their repair work is A++ on my old vac...then finally decided on a new that lasted 14 years, traded it in for another...this time a RED one. Will never go any where else for bags, rent shampooers, and a repair if needed. Awesome company to say the least! read more

I would like to recommend Napa Sew and Vac on Solano Ave. for great customer service. They went out of their way to arrange for service for our appliance even though, it was not an appliance they sell. By the way, they have a good variety of vacuums, sewing machines, sewing supplies, etc. They have a repair shop on site. They are open every day for the convenience of customers. Check them out! read more

I have taken both of my sewing machines there for service and repair. Their staff was professional but overly friendly. I feel they did a terrific job of getting my machines up and running again however, I gave them three stars because both times I've used them I've asked them to call with a quote before repairing the machine and both times they didn't honor my request. That means I was stuck paying whether I liked it or not....if I wanted my machine back that is. read more

Just gave them a ring on the phone. The gentleman on the other end was so helpful! I'm transporting a vintage machine back home to Texas and wanted to get it serviced here locally before the trip. Turns out they are too backed up for my timeline, but that didn't stop said gentleman from giving me tips on how I would go about cleaning it myself before I leave. Superb customer service! read more

Just stopped in with a vacuum that had an intermittent issue. The technician found the problem immediately. The fix was a simple super glue of one piece so that the electrical connection was secure. He did it for me and refused any payment. And carried it out to my vehicle on top of that! I would definitely come back. read more

Friendly and knowledgeable staff. These people go way out of their way to keep their customers happy. . I am a repeat customer (two Janome sewing machines in about 18 months). I will absolutely work with them again. I highly recommend. read more

They did a great job of servicing my Singer CG510 sewing machine and got it back to me promptly. Also, while I was in the store picking up my machine, Russell demondstraited a few attatchments that have been very helpful, and make sewing even more fun! read more

They are always friendly and helpful, and never give you the hard sell. I've had them do routine maintenance on my vacuum and sewing machine. I've had them repair my vacuum, and I've bought two Janomes from them. My mom bought a Miele vacuum that is terrific. They carry other Miele appliances as well. They carry lots of vacuum, sewing and general cleaning accessories. Prices are good and they do have sales and coupons, and offer deals for repeat business, or throw in small goodies when you buy. The website is iffy; sometimes it's up, sometimes not. This is a place I go whenever I need my machines serviced or fixed. I highly recommend it! The only reason they didn't get 5 stars is because it is one of those places that always has something I want to buy, even when I don't WANT to buy anything! The one star deduction is for the temptation factor. read more