My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

Brought a Napa 850 CCA battery for my F150 pick-up in Jan 2020 w/a 2yr.warranty,died Nov.2022,got…read morereplaced w/a new one that died in Feb.11,2024,because I was outside the warranty by 2 weeks,instead of being a decent business,they wanted me to spend another 200 dollars to buy another junk battery,I told the guy at the counter no way in hell I will be buying another piece of junk,went to Advance Auto and brought a Diehard Gold for the same price w/no problems,the guy at the front desk brought me to the back to show me all the core batteries on the shelf that were returns that were Napa batteries,their batteries are no better than the ones I used to buy when I was younger from the junk yard.Napa Auto in Milford is a lousy auto parts store

Gonna keep it short and sweet! My battery died on me a couple of days ago and my dad let me know…read morethat he got it from this Napa location. We brought it in and because it didn't last as long as it should have (about 5 years), I was able to get a new one at a pro rated price! Quick. Simple. No BS. At the end of the day, isn't that what we all want when dealing with car issues?

I had a flat tire on the highway and got there with practically no air in my tire. It was a Sunday…read moreso they were the only place I could find that was open. The guy told me they wouldn't be able to get to me for at least 3-4 hours but then managed to squeeze me in as a favor. Before even looking at the tire he tries to sell me a new one. After going outside to look at it, he came back in and said they are good year tires and the good year place is down the road, and actually pointed in the direction of the Goodyear. He then tried to sell me a brand new tire (Again without even looking to see if it was repairable) when I said I wouldn't buy a new tire because mine are only 2 months old. He said they probably wouldn't be able to patch it (again, didn't look at the tire) so what would be my plan since I wasn't buying a new one. I said can you please just look at it and see if it can be patched. He agreed to take it back and about 15 minutes later said it couldn't be patched and they would put the donut in my trunk on for a fee. I agreed to this. When I left I drove the 30 minutes closer to my home and went to a different tire center where they said it was 100% patchable and patched it for free and put it back on. This Firestone location was unwilling to help before they even started. having a flat tire is already frustrating and once they figured out I wouldn't be buying a new tire from them were very dismissive. I would not recommend this location.

I don't know if this is true about all Firestone's but this location is incredibly slow. Whether it…read morebe an inspection, oil change or wheel alignment...THEY ARE SLOW. While I understand that they are busy they are busy, the service time is inexcusable. I came in on a Thursday looking to make an appointment. The guy that set up my appointment was very friendly. They do have a good deal-or what I think is a good deal, idk how the deal works in practice, where you can get a lifetime of wheel alignments for $200 when one alignment costs $93. I dropped my car off at my appointment time, 11:30 am, and went back home. Around 4:30 pm I became a little worried. 5 hours and my car still wasn't done. I called to check on it and was told my car might not be ready today..... ABSURD RIGHT?! I was asked if that would be okay and responded not really. I finally get a call right before 6 that my car is ready. I am hounded repeatedly about opening a Firestone account. I have to ask for my receipt and I am not given any paperwork with details about the actual alignment. This isn't the first incident of their slowness. My boyfriend took his car here for an oil change and it took 2.5 days. Don't come here if you don't have another means of transportation.

Excellent Service, Superior Staff and Good Value as Usual!…read moreWe first went to Roy Hendricks when we moved to the area in 2016 because they were top rated on Yelp, it was a better experience and value than anywhere else we have gone in multiple states, and this still holds true today! Since then, we have brought all our family cars to Hendrick's many times and have always been very satisfied with their friendly and knowledgeable staff, good value, and their speedy repairs (their turn around repair times, even for large jobs, put dealers to shame).

I've been taking my personal cars to Roy for over 20 years. He is as honest & knowledgeable as…read morethey come. His waiting area is clean and customer friendly. His staff is professional, courteous and family friendly. I have NEVER had a bad experience with Roy's shop. You can make an appointment, he also has a night drop service and you always get a call about what is needed and the cost. They are not the type of shop that will charge you for things you don't need. I've trusted him with my cars for 20+ years and he's never disappointed. Why go anywhere else??

Shoddy service, take your money with no accountability and never really even resolved the problem…read moreleave wires hanging under your vehicle when they're frustrated with it and then tell you it's okay just drive it as is after costing thousand plus dollars...

3:41 I finally got got someone on the phone... and they have not even started working on my…read moretransmission! This is very frustrating being without a vehicle for so long and not even knowing when it will be completed. I know that all mechanics give estimated times, but 2 full weeks and not even started! They should have told me to bring it later as I need my auto and it was driveable. Just very frustrated with the lack of communication. As of now the plan is at the START first of the week, Mon-Wed.... I will continue to update as I impatiently wait for my vehicle to be completed.

Incredibly helpful! My husband and I were traveling through when a headlight went out. We arrived…read moreat NAPA right at closing time. The store manager, Malcolm helped us diagnose if it was the fuse or bulb, get the right parts, went out to our car to help change the light, and stayed late until we had fixed the problem. Because he went the extra mile we were able to get back on the road, and didn't have to spring for a hotel to wait for a store to open. This store rocks. Thanks guys!

If I could give this place zero stars I would. I have owned my Jeep sent it at 5000 miles on. It…read morehas had a death wobble and been into this dealership three times checkered flag. Once the whole time the car was under warranty no one can figure out what was wrong with it all of a sudden when it's out of warranty, they recommend changing the track bar and said that they would guarantee that take care of the problem. Made the problem worse this company doesn't stand by their work absolute full of liars. Do not do business with them or jeep for that matter. This place is the trashiest dealership in Williamsburg traveled to Newport News. Much better experience. I'm surprised this place is even in business.

DO NOT TRUST!!! Cars sold to only have problems and cause potential CRASHES. just heard from a…read morefriend of mine that sales person named Nimen sold a car with "one previous owner" but carfax reported 5 previous owners!!! 2 days after sold off the lot there were car issues that almost caused a crash. This place is untrustworthy and could put your life or others in danger.

Greg is awesome. This place has the vibes of a family owned shop and the integrity of one too. I've…read morebrought my car to him multiple times, unaware of the real issue, and he has never overcharged me. He's honest and explains everything to me in a way I can understand. This shop won't just do a repair because you ask, they want to make sure it makes sense and you're not spending unnecessary money. This is the only place I recommend or take my car too now.

DO NOT TAKE YOUR CAR HERE -- they will waste your time and NOT FIX YOUR ISSUE. I paid almost $1500…read morefor my car repairs and it still wasn't fixed. I decided to not take it back to them because it would only be worst. DO NOT TAE YOUR CAR HERE Kept my car for too long, consistently said it would be ready and then when I called they would give a different date (they never called me with an update) I left my car for a week with them, when I returned the car still wasn't ready and took an additional week, even though they said it would be ready upon my return. My car sounds worst than when I dropped it off, it now makes more noise like the screws are loose on my engine. My service engine light came back on after the supposed repair, that's what they were supposedly fixing, as well as my tire pressure light came back on the very next day. They are the WORST -- please let this review be a WARNING -- DO NOT TAKE YOUR CAR HERE *if you're reading this message after the fact, I go get your car now, if you can. Such a waste of time and money