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    2 years ago

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    Ask the Community - NAPA Auto Parts

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    NAPA Auto Parts

    NAPA Auto Parts

    (7 reviews)

    I needed to replace a couple of air filters and a rear brake light on my car, so I looked online so…read morethat I wouldn't experience sticker shock at the store. I found out that I could order the three parts I needed through the NAPA website, pick them up the next day, AND get a 20% discount for ordering at least 3 parts on one order. Great deal! Ordering was easy, although I was confused because I was quoted one price online, then saw slightly higher prices in my notification email after placing my order (due to "estimated" state sales tax), and saw an even higher price (like $20+ mor) ewhen I got a "pending" charge notification from AmEx. Before making phone calls to try to correct these discrepancies, I decided to see how it played out. The next morning, I received an email notification to pick up my parts from NAPA Auto Parts in Sandy Springs. When I went to pick up my order, the helpful woman at the store asked for my photo ID and asked for my order number. She looked in the system for the location, quickly went to get my order and gave it to me, along with the receipt. I looked at the total on the receipt, and it was the correct price that I was expecting. Just to verify, I asked the employee if this was the actual price that I was going to be charged, and she told me yes. Fantastic! In the short 3 minutes that I was physically in the store, the three employees that I saw made sure that the customers in the store were being helped. The store looked very clean and organized. One customer (not me!) who had bought windshield wipers and was struggling to replace them on his car in the parking lot asked one of the employees to help him, and the employee cheerfully went outside to assist. Parking is free and plentiful. Before leaving for home, I opened the boxes just to make sure that they were the parts I needed. Air filter ... check! Cabin air filter ... check! Light bulb ... check! I replaced the old parts with the new parts when I got home, and it didn't take me long at all. What cost me $40 at NAPA would've cost me a little over $112, as quoted from a car repair place that changed my oil earlier during the week. Thank you, NAPA, for having a simple process for ordering parts that I could replace myself. Now, if you can just improve on the varying and confusing pricing of orders, it would be great! In the end, though, I was correctly charged for the parts, and incorrect pending charges were replaced with the right ones.

    I can always count on NAPA to have the things I need. Everything from cleaning supplies to tools…read morewith light-bulbs and wiper-blades in-between. The folks behind the counter are always helpful.

    NAPA Auto Parts - autopartssupplies - Updated May 2026

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