I arrived exactly at 7:30 at the freeport Texas auto zone…read more I asked if I could please purchase a battery for my truck since it completely went death and didn't had someone to help me out. Manager Kim stated she could do nothing about it and basically it was my problem arriving exactly at closing time. I waited until I could get someone to assist me on helping me as I parked in front of store with no help what so ever. Employees inside laughed and thought it was funny. I will never want someone to go trough this ever. Worst feeling ever. This happend today 4/16/2020 Kim was manager on duty and 3 other employees. I would share this hurtful experience trough my media pages and will hope AutoZone stores could train their employees to help those who needed it bad . I understand there is rules as to closing procedures but they clearly knew I was in a urgent need and they could had just stay 1-5 minutes to let me purchase a battery.

Store Mgr Chris and Mr. Juan were so good to me! Check engine light came on while on vacation down…read morehere due to low oil, Chris actually put the oil in for me since I didn't know how. So thankful for these guys!

Just went in grabbed some things I needed ace the worker was amazing and helped me out. I really…read moreappreciate you today. Thanks for making my day. ;)

I would like to thank Tray for his friendly and professional service. He recommended a new batterie…read moreand had it installed in no time at all! Really helped me out and made my Monday!! Thank you for having such professional staff.

Bought a battery from here because I've gotten batteries from O'Reilly before and each time they've…read moreinstalled it for me. It even says they do that on the website. I explained when I walked in that I was looking to purchase a battery and I chose O'Reilly because they install it for me. I purchased the battery and was then told that they don't do installations. Nobody bothered to mention that to me before I spent $200+. I told them the website says they do and they've done it for me before. I was then told that they've never done installations but the mechanic next door will do it for me for "not too expensive". I got to my car and called the Angleton location who said that the employees were most likely lazy and they would take care of me. I drove to Angleton and the worker was happy to install it. I don't appreciate the dishonesty and being lied to when told "O'Reilly has never done battery installations". Please don't insult my intelligence like that.

This store doesn't know what the hell they're talking about. Do yourself a favor and go to another…read moreone. I literally got off the phone with Clute after they explained to me that they don't have what I'm looking for in store, but the Lake Jackson store did have 3 in stock. I drove to the Lake Jackson store immediately (this all happened within 15 mins). The Lake Jackson store didn't know what I was talking about, so they called Clute. Clute then proceeded to tell them they never spoke to me. Avoid these idiots.

Great service everytime. The ladies who work there are very knowledgeable and super friendly and…read moreseem happy to be there. The men, although knowledgeable as well, seem as if they need to put on a gruff attitude.

I go to try & get my car checked alternator, battery etc. & the lady said they don't check those…read morethings as if I was mindless of knowing they have the right Per cautions to do so. she proceeded to say I don't have a check engine light so it won't pop up. Goes inside to get the machine to check the battery & starts helping other customers. very inconsiderate of helping as Autozone Persuades itself to do.

I ordered a Manuel from O'Reillys and received the wrong Manual. I took it to this O'Reillys…read moreAs I was instructed to get a refund. They refunded my cost but not the shipping! Rodney said that it might be that they did not update the cover on the manual to include my vehicle but it was the right part number. The cover said 2005-2009 not 05-18 like I ordered and it was stated on the shipping slip. My truck is a 2016. So if I had opened the manual and it did not cover my truck I would have not gotten any refund. However, Rodney agreed but would not refund my shipping cost. Sometimes you look for people to do the right thing. This is not the place or person to do that. I know where to shop next time.

Charles waited on me today for a back wiper I haven't needed to replace until now (7 years later!!)…read moreHe was friendly and efficient. Bought a Bosch...they are great wipers with a 1 year warranty.

Christopher is THE absolute best! Hands down. I called because I had been to walmart, autozone, and…read moreadvance Auto parts with no hope in sight. Someone told me to call O'Reilly's and I called and Christopher answered and took all my stress away. He just told me to come on in and he take care of me. He literally did. I was in and out and just near minutes. Yeah the best personality and gave you such an ease and comfort to lower your stress level immediately. I hope I don't have any more car issues or light bulb issues but... I certainly know where I'll go if I do. Thank you sooooooomuch Christopher! All the best to you.

One of the cashier was very helpful. She showed me where to get a car wax to help clean off the…read morescratch of my car. She tried it out and it works like magic. So I decided to purchase them. I'm gonna go back and get more if I ran out.

Dylan was awesome led me right to what I needed to buy and helped me use the product please promote…read morethis guy

Every time I've been in here they always have what I need and are great at helping with questions,…read moremaking suggestions or checking out things with my vehicles.