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Napa Auto Parts

3.3 (3 reviews)

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Stamford Ford

Stamford Ford

(99 reviews)

This is a buyer beware message and resembles the shady practices of car dealers back in the 80's…read more Stamford Ford advertised a Ford Raptor as a CPO vehicle with a warranty . I reached out to purchase the truck and worked with Barry Pasqualini-Senior Sales Consultant on the purchase. I confirmed with Barry that there was a 1-year bumper to bumper warranty on the vehicle, and also confirmed in writing the same. I offered to pay the full advertised price of $49k, signed a PO, paid a $2k deposit, and had my bank send them a check for the balance via fedex. Several days later I received an email (not even a call) from Barry saying that they are unable to provide the warranty they agreed to on the vehicle but if I was interested i could buy an extended warranty. You agreed to a price and terms, received payment, then tried to change the deal?? Again, this is an old tactic that shady dealers did back in the day, but really a large Ford dealer in Stamford CT? There are many thoughts in my mind but the two unfortunately that seem to fit in this scenario is that Barry found another buyer to pay more than the advertised price or they are just trying con me into buying a warranty. Or any other unresponsible action rather than simply selling a vehicle as advertised and being accountable for your commitments. This is disappointing because it speaks to the culture of the dealership if this is acceptable and you would think that a decision like this would of been reviewed by management which lends itself to being a culture issue which is unacceptable. I had to pay for a stop payment on a $55k check, lose $150 processing fee to my bank, and still have not received my $2k deposit back from the dealer so had to reach out and file a claim with my credit card company. I would hope in todays day in age and with the cost of vehicles that dealers would hold themselves to a higher standard but clearly if Stamford Ford is not. There are plenty of dealers out there, ones that are trustworthy, honest, and stand by what they offer. Do better Stamford Ford

This Dealerhip has my car for 4 month now. They recieved payment and service advisor ( P.C ) cannot…read morerespond. He has no idea or a clue how to do his job. He tells me the car is ready, I show up and they cant even start it. failure all around to corrdinate repairs. They told me the mechanic is on vacation that is qualified to work on it. It`s been 4 weeks and the qualified tech clearly cannot fix it. They have been playing with this car and they cant fix it. Terrible experience working with the staff. They really suck. Do to their service and experience I would never recomend anyone to have these headaces. They have terrible service and communication. They are quick to take your money with no real results. They are a terrible.

Napa Auto Parts - autopartssupplies - Updated May 2026

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