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    NAPA Auto Parts

    3.0 (2 reviews)

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    Silver Creek Ford - Located in the World Famous Sun Valley and Historic Ketchum, Idaho area.

    Silver Creek Ford

    (18 reviews)

    Regarding the service department, ******* horrible. They simply do not care if your car is repaired…read moreor not, when it gets done or not, or whether they should give you a call to provide you with an update or not... As a customer, you are nothing more than a means to an end, which is to do the least they possibly have to do to get a paycheck. Regarding sales, the sales floor seems utterly vacant, with anyone wanting to sell a car. I don't see any salespeople or any sales going on when I go in there, EVER.

    I cannot speak to the sales department but the service department, which you will need for any…read moreexisting or new Fords, is a complete disaster. It is the worst that I have used in 20 years. This determination is after a dozen service opportunities to do it right. Every oil change leaves large, wet, oil stains on my running board and oil soaked footprints in the carpet. This happened three out of five oil changes. At a recent rotate and balance,my F250 lost three of the balance weights in the first sixty miles driving at 60 mph. They have no software or any system for tracking progress of any service work. If you stop in or call to check on the status of your vehicle, they have to try to track down the mechanic. They have never returned a call for an estimate to complete the work. They keep an extremely limited parts inventory so most likely your parts will have to come from Boise, which can take two or three days. My recommendation is drive to Twin Falls, Mountain Home or Boise and save yourself money and trouble.

    NAPA Auto Parts - autopartssupplies - Updated May 2026

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