Ordered via app 10th July 2025 for a 12:40 collection, arrived at 12:30 to be told still 20 minutes to wait as was a large order. No problem - fully understandable. Order some drinks to have whilst we wait.
The 20 minutes pass, another 20 minutes pass, and another 20 minutes! Our food is finally ready an hour after we got there!
What was the managers response to this, a basic apology for the long wait perhaps? No, that would be too logical and predictable it would seem! Instead he said we should have called ahead to warn him about the order! Apparently ordering in advance and paying in full is not a firm enough confirmation of your intentions! read more