This is a fairly new Nando's location. Unfortunately, it's the worst of any Nando's I've visited and I have visited many of their locations. I've been to this particular location twice, as its very close to my house. Both times I went there with my family, customer service was so bad, we actually never even got seated. The first visit, we got were luck enough to get a hello and were told it would be a 20minute wait even though the Resturant was half empty and most tables were unoccupied. We were all too hungry to wait 20mins to be seated, so we went to Honest Burger instead.
On the second visit, we were again a party of 5 (Three kids aged 7 to 13, husband and I) and things had actually gone further downhill. The Resturant was pretty empty, the host was walking around, passed us a couple of times without a "hello". A waiter also passed us a couple of times without a hello. After waiting for about 10mins and not receiving any greetings, acknowledgment or even information on waiting times, we decided to leave.
Needless to say, I will no longer be visiting this particular Nando's and will advise my neighbors to continue visiting the one on Hammersmith Broadway. read more