I have been a patient at Orlando Eye Associates since 2010, and after all these years, I can…read moregenuinely say that the level of care, compassion, and professionalism I receive here continues to be exceptional. The entire staff consistently goes above and beyond to make me feel welcomed, comfortable, respected, and cared for. Shelby, the manager, is truly the definition of compassion and empathy. The kindness she shows patients is something you simply cannot teach--it comes from the heart. And what can I say about Dr. Guzak? He is truly one of one. He is the epitome of kindness, generosity, professionalism, and genuine compassion. He is incredibly approachable, takes the time to listen, and makes you feel like you are more than just another patient on the schedule. As someone living with a disability and using a wheelchair, finding medical professionals and offices where you truly feel safe, understood, respected, and accommodated can sometimes be difficult. Orlando Eye Associates has always been that place for me. Every time I come for an appointment, I roll through the front door in my wheelchair, but by the end of my appointment, they make me feel like I could run out the front door. That is the kind of positive impact this team has on me. I actually look forward to my appointments because I know I am walking--or in my case, rolling--into a place where people genuinely care about me. Thank you, Dr. Guzak, Shelby, and the entire Orlando Eye Associates team for more than 15 years of outstanding care. You have created something very special here, and I am incredibly grateful to be one of your patients. Five stars simply aren't enough.

Dr. Guzak and his staff were absolutely amazing. Very helpful and friendly. They have a great…read moreselection of eye wear and lenses. I asked about contacts, left with some the same day to try out. Hands down the best experience I've had from start to finish. Thank you Dr. Guzak and Staff!!

The wait time on both my visits were over 2 hours to spend 5 minutes with the doctor. The staff…read morewere all talking amounts themselves and didn't care about the patients at all. When I ask why they were calling patients out of turn they were rude and not helpful at all. They think of us as cattle not humans.

If you like assembly care then this is for you. No mote than 60 seconds with a doctor-- and that's…read moreon a long visit. No time for questions, answers -- just move you from pillar to post. They billed $10,500 for that visit! My insurance company is checking this one out!

I'm VAIN and I love it! MyEyeDr is my go-to spot for getting my prescription glasses in Fonex…read moreframes. I add another color to my collection each year, and now I have four dazzling pairs! My black ones are perfect for when I want to keep a low profile--such a fun twist, right? Visit the Clermont location

Communication with staff. I waited almost 6-8 weeks for glasses because they were not done…read morecorrectly in the first place. The manager helped me after the original employee billed my insurance and credit card to another patient. That was the beginning of the first mistake. When my glasses finally came in the first time we realized that the same employee did not measure me correctly for my progressive lens. They remade my glasses however, the glasses still did not work. During this time, the manager assured me she was crediting my account for the full amount. I would not have to pay anything and on top of that she was giving me a credit on my account for future purchases. It took about two months for me to finally get glasses that worked. There were a lot of delays. This all started in January and today I received a bill. Upon investigating the bill, it was told that it was for some sort of protection plan that I absolutely did not ask for on these glasses nor I ever would have. There was no apologies from the billing office and she did not want to assist me at all. She told me she would put a hold on the account and wait for the manager to possibly contact them. But I would probably get another bill next month. There was nothing but chaos on the day that I chose my glasses in January. So many people walking around. It is very hard to know when it is your turn to be helped. My husband and I have used my eye doctor for many years. Needless to say we are done, will be finding someone else next year.

Rarely kept an appointment within 20 minutes. On many occasions we sat for over two hours past our…read moreappointment time. One of the office clerks overcharged my dad by 100's of dollars by mistake. When I initially texted them regarding the issue my dad was having, their bot told me to take him to the ER. So you may ask, why am I still giving Toppino five stars? This rating is for Dr. Burry. When I finally got my dad seen by Dr. Burry, he took my elderly dad's injury very seriously. He dedicated the next consecutive five days to seeing him and taking care of the injury. At first he said there was a chance that his vision was gone for good, but after multiple visits and lots of home care instructions followed, little by little my dad's vision came back. I can't recommend Dr. Burry enough if you find yourself or a loved one with an unexpected eye emergency.

Not up to date on latest eye technology or equipment. Appointment took so long. Took my entire…read moremorning. Over 2 hours long. They are Overbooked. Too many patients at once. Old office. Cramped. Front staff not friendly. Felt like I was a cow in a factory instead of a valued patient. Even to check out had a long line. I have a new diagnosis that effects the eyes from a specialist and was given no info from this "eye doctor" .Incompetent. My tech/assistant was very kind and thorough but will not return.

This was not my first visit to Florida Eye Clinic, but I was finally seen in a reasonable amount of…read moretime. Typically, they over book their clients and make you wait for HOURS in the rear waiting room. Either poor planning or no regard for their customers time. I saw one of the bright spots today, Dr. Levando. She is an excellent care giver, who actually listened to my concerns. 5 Star for her. The front desk staff was too concerned with their chatter to really care what was going on in the waiting room. The doctors here are very good, but the way the business part of a doctors office is run is terrible.

This clinic was referred by Optical Eye Outlet in Tavares where I live. So it was 20+ miles to get…read moreto them and it was like a DEI oriented business and the three ladies sitting in the eyeglass selection section were extremely obese. You could not get a real person when calling. They took two weeks to call me back after the referral, and then said they did not take my insurance. After I called my insurance firm, who said they DID take my insurance, I called again and just started pressing buttons to get a real person to schedule an appointment. Then the project manager twice failed to return phone calls after they scheduled me to visit the eye surgery office which was WAY over in Maitland, where you have to visit at least three times. Nothing made me confident in this chain clinic, so I asked my insurance firm to cancel them so I could find another firm like one recommended by a surgeon frient. These guys failed customer service 101 and need to take a course in customer relations from Disney, which is an actual ccourse and our Lake County DMV has gone and are much better than this schlock outfit. Oh, and I am a retired Fortune 500 Internal Audit manager who audited and fixed many operational and workflow systems so I have experience in the field.,

Dr Fishman is an excellent Eye Care Specialist. I lost the sight in my right eye due to an…read moreinfection and when I found Dr Fishman I knew I was in excellent care to ensure the health in my other eye remained stable. I have been seeing him for almost 4 years and my status has improved significantly. I highly recommend him for your eye care.

We have received eye care from Dr Sheridan for almost 15 years. We have always found he and his…read morestaff to be the utmost professionals. He has staffed his offices with excellent staff that provide quality care. We have Recommend his service to friends that were treated by others and he often found issues with the care they received. Lastly, he is a nice guy and a pleasure to work with... try him, you'll not be sorry. Fred and Elaine McDowell

Dr. Hanzlik has taken care of me for over 20 years, and my care hasn't been better. I have had…read moreglaucoma since my early twenties. He put me on a treatment plan that lowered my eye pressure better than ever. He explains every procedure and puts me at ease. I have had one cataract removed with great success. I would recommend his office to anyone. As a matter of fact, I have. Exceptional care!!!

I was very disappointed with my experience. Before scheduling the appointment, my girlfriend…read morespecifically called to verify that this office accepted her insurance. She provided her insurance member ID over the phone, and the staff confirmed that they accepted it, so we scheduled the appointment. When she arrived, she was told they actually do not accept her insurance. This could have been verified before the appointment and would have saved us a wasted trip and time off our day. To make matters worse, this is an AdventHealth location, but we were also informed that they do not participate in AdventHealth Financial Assistance, which was another surprise that wasn't communicated beforehand. Mistakes happen, but confirming insurance coverage is one of the most basic parts of scheduling a medical appointment. We relied on the information we were given, only to find out it was incorrect after arriving. I hope the office improves its verification process so other patients don't have the same experience.

My husband came here to get a new box of contacts, these are the same brand and prescription he's…read morebeen using for years. A box is supposed to last about 6 months. We've had the box for about a month and he was almost running out of contacts because the lenses were drying out every other day when they are supposed to last for about 2 weeks. We called Eyeglass World and explained the situation and they told us to come in. While the contacts were not expired nor did they look out of the ordinary, we felt very confident something was just wrong with that batch. The manager, Tony, agreed with us and he was very kind and accommodating. We paid nearly $100 for that box that should have lasted 6 months and we were barely going to make it 2 months at this rate. He ordered a brand new box that will be delivered in 10 days. He even removed the rest of the stock off their shelves in the case that they were faulty or something. I really appreciated them taking this seriously. I don't personally wear contacts but I believe something that is literally laying on your eye ball all day should be taken seriously and handled with care. I believe we got that from this Eyeglass world location and I really appreciated our experience there.

I had an appointment (10/19/24 at 12pm) to discuss issues related to an eye exam I had a few weeks…read moreago, as well as concerns about my contacts and broken glasses. Prior to the appointment, I called and was assured they would check my glasses, even though I didn't purchase them from Eyeglass World. I had an appointment with Dr. House and shared that ever since my eye exam, my eyes have been irritated, especially when wearing my contacts. My eyes would become red, and even after removing the contacts, the burning sensation would persist, making it difficult to sleep. During the exam, Dr. House suggested that the issue might be related to the contact lens solution I was using. Despite mentioning that I had tried different brands, she generalized that many solutions are bad for the eyes without offering specific alternatives. I had to ask for recommendations myself, and the experience felt dismissive and unhelpful. The moment I mentioned getting a second opinion from another doctor, Dr. House's demeanor changed. She became defensive and told me we had nothing else to discuss, and told me to leave dismissing me with an attitude. As I was leaving, I noticed her making a scene with her coworkers, laughing about the situation, which made me feel humiliated. When I went over to the glasses section to have my glasses checked to see if the screw on my frames could be tightened. Sydney was initially helpful, but then Dr. House followed me over, continuing to hover and watch me, with her hands on her hips laughing at me claiming she was making sure I didn't "cause a scene" simply because I had said I would leave a review. This felt unprofessional and unnecessary. Eventually, Sydney also informed me they wouldn't check my glasses because they weren't purchased from Eyeglass World, despite what I had been told over the phone when I scheduled the appointment. I've been a loyal customer of this location for three years, and this experience left me feeling shocked and embarrassed. This review should capture your experience clearly!