This review is based solely on the appointment making process and not on the service itself. That's…read moreunfortunately because I never made it that far. I was excited to find such a well priced groupon for a facial nearby. I called to make an appointment and left a message... No one returned my call. I called a second time to make an appointment and left another message... No call back again. I finally received a text from Lisa saying she was with a client and asked if I was calling to make an appointment. I texted back saying yes and inquired about availability... No text back. I was getting really turned off by how difficult it was becoming to make an appointment but decided not to give up since I had already purchased the groupon. I finally made an appointment for a Tuesday at 10:30 via text with Lisa. Less than 24 hours before my appointment I got a text from Lisa saying her plans had changed and asked if I was available for a later appointment. I was not, and asked if there was any way to keep my original appointment. Lisa responded yes, and confirmed for the next morning at 10:30 (the appointment I had made over a week before). Less than 10 minutes later, I get ANOTHER text saying she might push back the appointment an hour and would let me know by 4pm. Let me know? Seriously? The whole purpose of making an appointment is that you make concrete plans that you plan the rest of your day around. It was extremely unprofessional and at this point I told her to forget it, I would be calling groupon to request a refund and leave feedback on Yelp about my experience. Well, all of a sudden the texting ceased and I finally got a phone call (first call of this whole process!) I ended up listening to a rant about how she does everything on her own and groupon oversold the deal. I had to kindly remind her that I am a CUSTOMER, and really none of that should be made my problem. The appointment making process and customer service I experienced was an absolute disaster. It was really disappointing how unprofessional and inconsiderate the owner was. The last thing a business owner should do is make it difficult for a new client to get in the door. And that's exactly what happened. See ya never.

Lisa has been my go to for Brazilian waxing/facials for the past 3 years. For services that are not…read morethe most "comfortable" to have done, Lisa does an amazing job making you feel at ease. She recently relocated to another building in downtown Brighton and it truly elevated her experience. With a larger space to work with, Lisa has made the space very calming and relaxing. (See her previous reviews at her old location here: http://www.yelp.com/biz/total-skin-care-ii-brighton-2). Finally, I have to add that I recently moved out of the city and since then I have made the 40 minute drive into Brighton just to see her. I truly cannot image going to anyone else!

I've had electrolysis on and off for years, but finally found the best with Lisa. I am very…read morethrilled with the results. AMAZING! Lisa is extremely professional, and her space is always clean and well sanitized.

Great results! In electrology obviously skills matter, and Lisa's got the best skills! She…read moreaccurately estimated the number of sessions needed and has been so successful. I'm thrilled with the results. Lisa is the one any only one to trust.

Peggy came highly recommended to me.. I had Electrolysis…read moredone, she had a Newer, Apilus Expilator Machine.. Very happy with my result... It was a great experience...

This person is way too rigid in their treatment. They insist on playing bebop music the whole time…read moreif you try to listen to something else or ask them to turn it down they get mad if you need to have your phone nearby for emergencies they get mad it's a very difficult person to work with at this business Very rigid black-and-white thinker.

Valerie is the BEST! As a Mediterranean/Middle Eastern gal, I have been doing electrolysis and hair…read moreremoval since a young age and no one does it like Valerie. She is quick, as painless as possible, and has great rates. Very convenient to get to and very friendly service. I trust her so much and you should to! I have had great results.

Going to see Valerie for electrolysis was the best decision I've ever made. After laser treatments…read moreruined my face by making the hair thicker and darker, I felt hopeless. I even tried waxing, but it was painful and only a temporary fix. She's incredibly knowledgeable, professional, and caring. She explained the process thoroughly and made me feel comfortable every step of the way. The results have been life-changing--my skin looks amazing If you've struggled like I have, don't waste your time and money on other methods. Valerie is hands down the best!

I do a gentleman's facial with Sarah on a regular basis. I have dry skin so these treatments really…read moremake my face feel better. I would highly recommend her!

Hidden gem in Newton. Sarah is wonderful! I look forward to every chance I get to go in for an…read moreappointment.

The line between my eyebrows was deepening....it was like the Grand Canyon on my face!!! I decided…read moreit was time for Botox, but I didn't want to do the Groupon-thing for some walk-in place with lots of fake reviews. I consulted Yelp (of course), found Julie, and immediately emailed, describing my cavernous line. She gave me some times that she would be available in her Back Bay office, so I grabbed the next available one (just a couple of days later). My appointment was 6 days ago, and I think the results are great. Julie suggested 25 units for me, and I liked how she explained it all first (knowing that I really had no idea how this all worked), explained how all of the other things work and don't work, and it really all made sense. She is very nice, approachable, and I felt as though she will tell you the truth, rather than give you a whole run-around or sell you on a life-long package of things that you may get at some "med-spa" place. If you are bothered by wrinkles and want them GONE, call Julie right now :)

I made an appointment for a consult with Julie but wasn't able to attend due to a bruised tailbone…read moreaccident which happened overseas. I tried to reschedule but never heard back. Not sure how serious and legit this business and the reviews are.

Lauren is absolutely incredible--her Botox work is flawless! From the moment I sat in her chair, I…read moreknew I was in expert hands. She genuinely cares about achieving a natural, refreshed look that enhances your features (never that "frozen" vibe). Her technique is precise, her bedside manner is warm and professional, and she always takes the time to answer questions and make sure you're comfortable. I trusted Lauren with my face and I am absolutely thrilled I did! The results speak for themselves: smooth lines, with the perfect amount of movement, and that subtle glow that made me feel confident and beautiful-- no filter needed! If you're thinking about Botox and want someone who's both skilled and thoughtful, I wholeheartedly recommend Lauren!!!

I have followed Kathryn for years. She takes the time to evaluate you. Has suggestions--then…read moreperforms her magic. Kathryn's med spa is inviting and staff professional. Always so pleased with the results. Would never go to anyone else. Kathryn is the best.

I've been going to Bridget for over 2 years now. She is always friendly and professional and she…read moretruly knows skin. Honestly, I just lie down on the comfy chair and let her go to town. I've done red light therapy (love that!), some light chemical peels (they work and she can control if you get flaky skin or not) and some IPL too. (I don't know what that is but it zaps you and leaves you with really soft, glowing skin). Her Hylunia skin products are great too. I started using them, then we used them on my son for dry skin and I've even got my husband dabbing some on now too. The prices are reasonable and Bridget is a true pro. She gets referrals all the time from local hospitals. She's that good.

I was late a few times due to my unfamiliarity with the area. Not only did she try to make me feel…read morebadly for being late - which I certainly am responsible for, but isn't it better customer service to give someone a break - she actually made a big deal about her precious time instead of just charging me for a late appointment and being done with it. And this happened multiple times, even though I apologized for being late, and it didn't seem to conflict with anyone else's appointment. I left one too many times feeling that she acts like she knows what she's doing but may not be as good as she believes. She repeatedly, over multiple visits, objected that I couldn't have experienced some of the things I told her that I did, with respect to how laser and electrolysis worked on me. If someone experienced something, even if it violates the laws of the physics, ya still have to acknowledge that that person felt or experienced something, even if it was a hallucination or something. Her know-it-all attitude that isn't open to adjusting her opinion in the face of different information became irritating to the point that I couldn't spend more than the thousand or so dollars I had already spent there. I stopped going and decided to only get laser when I traveled to other cities, as many of the places in Boston are way too expensive. For comparison, my favorite place in the world does a 20 minute area for about $20 and it barely feels like anything is happening, though I noticed the results. Bridget does the same area, with much older more painful equipment for $250 and it takes an hour. It would cause my skin to be severely irritated, to the point of looking burned. Yes, sometimes laser is painful, but there are techniques to get it done efficiently, and you would think she would have learned these techniques, but perhaps she doesn't do it enough for her to have picked up the techniques. Yes, her equipment is aging, but she clings onto it because it costs "so much money," and she cares more about all of the money she's had to invest than the pain and suffering of her clients. She originally assured me she would use cooling for the laser work, and then went ahead and did it the same old way she must have always done, with no air cooling. It made me suspect that she only agreed with me to get me to try her service. I wish I had tried some other places, but I figured the devil you know is better than the devil you don't. Anyways, it was expensive, but it did the job for the most part. Also, I have to put two of the other reviews in perspective. For one thing, hair growing back in two days is not totally unheard of, even for a treatment that works. On the other hand, I too am from LA and Bridget does not impress me as being as good as the better electrolysis/laser practitioners in LA. I know that not everyone in Boston has an attitude, but she often did, and life's too short to keep giving hundreds of dollars a visit to someone who seems to reguard one with contempt. I don't know what that was about, but I had enough. I hesitated to write this review for a long time, because I don't know the other places in Boston, but if she's the best and the others are worse, Boston is really in trouble. I'll have to give another a try.