I love Little Friends Pet Sitting & Dog Walking…read more I went out of town for Memorial Day weekend and had Devin come into my apartment to take of my cat Mia. Because I am a total helicopter mom. I had left instructions of how much to feed her, vet name and number, emergency vet number, etc. , etc. And this is after Devin came into my apartment and I had gone over everything with her! Devin texted me, took pictures and gave me a detailed description of how Mia was doing when I was gone. She cleaned her kitty litter, tried to play with her and even gave her treats! Mia hid from her but by the second day she actually came out of her hiding place. When Devin texted me that, it made me so happy! I did not worry at all about how Mia was doing by being alone because I knew that she was in good hands. I really enjoyed myself without having to be stressed out! It was so wonderful. I will definitely be using them again!

Taylor provided wonderful care for our elderly dog while we were out of town. She gave him lots of…read moreattention and love, and took it upon herself to do little extra things as well. We wouldn't hesitate to have her come back!

I can't say enough about how much the owner, Lucie cares about her clients. I have had some ups and…read moredowns, but she's always right there to make sure they are taken care of. This place is really great.

If the rating is for whether they came and changed the food and water every day, then they get a 5…read more However, if the rating is based on the amount of stress and distress imposed on me as the cat owner, it's a zero. When I interviewed them, they said they would do what was on the list and then sit quietly for 30 minutes and read a book. I suggested they could turn the TV on and they literally said no they did not want to disturb the cats, and sitting quietly would be best for the cats. I got anything but! The person that came completely disrupted the household. First, I had a 6 foot screen that sectioned off a part of the house that I did not want them going through - she literally moved the screen to walk throughout that part of the house!! That was an immediate violation of privacy. Next, she took it upon herself to move my garbage pail out for garbage day. I never asked her to do this, because I can get fined by the HOA for having the pails out overnight. Plus, I did not want her walking through the garage either! Again, another area of the house that should have been kept private. She also went out the back door to put feed in the birdfeeder. This was something she did ask about in the chat, and I was with friends and on reflex I said yes. I immediately regretted saying yes as I realized the cats would be disturbed and also might get out. Honestly, I didn't need that conversation when I was on vacation. Birds are wild and should be fine. It was just way too much. When I returned home, I saw that she moved all of the cat toys to make decorations. Cats are very sensitive to smell. I had a very simple list: change the water, food, and add one cup of litter to the litter robot. Otherwise, I liked their approach to sit quietly to see whether my shy cats might come out. Moving around the house, opening all the doors, had to be disruptive for the cats. I also was extremely worried that one of my cats might slip out the door. She also changed the litter in the litter robot drawer. Again, this was not on her list to do. Now I had to worry about whether she put it back together again correctly, Ironically, she sent me a picture of the litter box, and I noticed that the sand was considerably below the fill line. When I asked about it, she said that she forgot to add litter that day.‍‍ In the end, instead of just coming in the front door and leaving by the front door, she roamed around the entire house, and went through every entry in the house. I was stressed and distressed as to whether things were properly locked, whether a cat would slip out from one or the doors, and I hated the fact that from my cats' perspective, she was everywhere. Finally, they take your key and make a copy of it and keep it. I am so extremely not comfortable with this. Yes, they told me at the interview, but I didn't realize how much it distressed me. So I had to spend the money to get my locks changed. When I provided her this feedback, she said that clients liked that she took initiative and shut down my account. So this review is written for those people that would prefer to have a cat sitter come and just be there for 30 minutes to reassure your cats they are not alone. That's what they told me they would do. If you like somebody to roam around and act on their own initiative in your home, then the service is perfect. I also want to emphasize that nothing was taken and they did an excellent job in posting pictures on the app. For me, it was just that the initiative was way too much.

We went on a vacation to WDW from 2/8 to 2/14 and our regular sitter had taken some time off, so we…read moredecided to use Furry Pals. We were put in touch with Jill, to take care of our home and finches. Right off the bat we liked her. She was on time for the meeting, she was personable, and was interested in our birds. We were excited to leave, and felt so confident things would be fine, we didn't leave our house security cameras on. We asked jill to come every morning from 2/9 to 2/14. She said that wasn't a problem, and she would text me after every visit. My husband was at this meeting too, that is exactly what she said she would do. The good: our birds received daily care. They also got their cage papers changed, she left me extra newspaper, she got the mail, and vacuumed the area around the birds. The house was still as clean as I left it, and our house was secure when we got home. I would like to say this visit earned 4 stars, but there are communication problems........ We left early on the 8th and took care of the bird bath /drinking water before we left. I texted jill to let her know we left, I asked for text updates, and let her know what I took care of before we left. She said she would text me after every visit and we were confirmed. So the 9th I waited to hear from her in the morning, and didn't. I texted her to find out what was going on, and she said she had a doctor's appt in the morning, and now, after lunch, she was on her way. I was not aware of any other appointments she had, and our birds had to go a long time between when we left to when she arrived to change the bath water. I had to ask her how things went after she finally arrived, she didn't send me a text update automatically. I wrote Nancy to let her know what happened. She basically forwarded my info to jill. I would rather Nancy have talked to me instead of just passing the info back to where the issue seemed to be, communication with Jill. For the next few mornings, the texts consisted of 3 word sentences like: "all good here". Since there are no care notes being left at home, I felt that was very vague. Did we get mail? Are there any office notes left on the door? Are the birds doing okay? If all I am getting is just a text update, it should be a little more than "all good here". So on the 14th, the last day, I waited to hear from jill after her morning visit. At 1:20 in the afternoon I had to text her to find out what was going on at home. We were on a long drive, and I am having to chase down info from home. This is the pet sitters job. On their website they boast about the detailed notes you will receive from your pets. And how they give these long 30 minute visits for every pet visit. So I ask about the key. She told me when we met that she could drop it off. She knew it was my husbands key, no worries. So I asked her if she could stop by tomorrow. No. She now offers to mail it, or put it under the mat. I sent text instructions to put it on the back porch. So she went to lunch, and was going to come over. I heard nothing else. No confirming the key was left. She didn't respond to my text. So I wrote Nancy. I guess jill told her the key was left. Nobody updated me.....? I let Nancy know I wasnt pleased that on this trip I had to ask what was going on, she didn't tell me about the first day being late, I didn't know she left the key, and Nancys response was that jill told us both she had a doctor's appointment that first day, she only tells Nancy she leaves keys and not clients, there was no appologies for lack of text updates, and Nancy believes what jill tells her. Jill did not tell us the first day would be a delayed visit for any appointments . I know she didn't because the response from her was "well emergencies come up". I assume that when you talk to the owner, Nancy, there would be some acknowledgement or concern that her employee /IC/etc would be showing up, also a client having to keep asking for updates, and not knowing whether a key was left or not. I felt she was basically telling me it was my word against jills, and well, she said she knows what jill told her. Good to know where clients then stand. Any issues, she defends the sitter. But I have the texts. Me asking for info. Me asking if she had visited. Me having to ask her boss. I have the paperwork where I asked for morning visits. And no communication about the first visit being late. You shouldn't have to chase anyone down for info, details, especially, "have you been to my house today"????????? That is part of the job. And you know what, if something happens at a house, is this how it goes? The employee was in the right? They don't show up for hours, ah, that's ok. They don't let you know where your key is, that's ok. They don't even text you the last day so you know they were there.....REALLY? And I find it very suspicious that there are three new yelp reviews left today....when the last ones were 11 months ago....and all 2 days apart. Hmmm

We have been using Furry Pal's for years as we both work and our greyhound needs to get out for a…read moregood afternoon walk. They also look after our two cats while we are on vacation. Our pup adores her walker, Alyssa. While we can't rely on her telling us directly, we do get stopped by neighbors who make a point of mentioning that it's obvious that our dog walker loves our dog. That's as good as it gets. Additionally, and just as important they are very reliable. You know they will show up when they say they will. Prices are competitive with most other places.

I want to give a shout out to everyone at Matthews Animal Clinic. I went to have them check to see…read moreif a dog i found had a chip, they were very friendly to me and especially the dog. Giving him treats and interacting with him while they tried to reach the owner. The Vet even agreed to take care of the dog overnight awaiting owner call back This was the first time I was at this vet and it was so obvious how much they care about animals. Thank you for all of the love and care you provided to this dog !

I was referred here by a friend to get my cat groomed. I was actually looking forward to it since…read moremy regular place had closed down. I called to make an appointment, and left a message since you are not able to connect to a live person. The recording said all calls would be returned in one-to-two days. After two days, I called again. Still no call returned. I tried a third and final time and left a message and never got a call returned as promised. It's safe to say that this business is not customer focused and doesn't seem to care about acquiring new clientele. Therefore, I would not recommend this business.

I opted to try out Social Pet (Pineville) after an extremely bad experience at Pet Paradise…read moreBallantyne. I called to ask some questions and ease my state of mind about trying a new daycare after such a bad experience at PP. I cannot remember the name of the Customer Service Rep who called me, but she was wonderful. I may have asked silly questions and whatnot but she was super patient and understanding of my hesitation. My 10 month old Dalmatian Murphy started last week & we are both so happy so far! A few suggestions- If possible, I'd love to see the cameras updated or repositioned- I love being able to watch my boy play, but the cameras are pretty fuzzy and positioned in ways that you can't see everything. Also, I'd love to see on the report card for Enrichment what kind of enrichment activities were done & maybe things I can work on with him on days he is not at daycare. Other than that, I'm very impressed with Social Pet so far!

It's was really cool you can see the play zone and it's really cool, but you can't see the dogs and…read morethere homes.

I love Fluffs of Luv. We have been using their in home pet sitting for years every time we go out…read moreof town. My pets love them, they leave diligent notes of each visit and really care about your furr babies. Before she passed away we had a beagle who was allergic to chicken (which is in about every animals food and treat). Our pet sister went above and beyond to get ahold of us when she wasn't sure which food was the dogs, or the cats. Just incase of the chicken. We have never had a bad experience with them. I highly recommend them to everyone who asks what pet sitter I use.

Luv-ing Fluffs of Luv grooming! I have taken my dog here twice and find them to be friendly and do…read morea great job. Pricing is on par with other grooming in the area, but I also like the fact that it is more of a small business rather than big box groomers. The location is right in downtown Pineville with ample street parking all around. I also find the inside to be clean. You can see the back a bit which looks sanitary. My only hesitation for pushing to five stars is scheduling. I had to call five times across three days before someone actually answered the phone. There was a voicemail option. I suppose they are so busy which is a good sign though. Next time I'll make my next appointment while I am still there.

I was a loyal customer of The Social Pet for approximately 2 1/2 years, primarily at the Pineville…read morelocation, where I generally had a positive experience. During the last six months, I used the Charlotte location after changing jobs. The care my dog received was generally good; however, my final customer-service experience was disappointing. After rehoming my dog and no longer owning a pet, I contacted The Social Pet regarding the remaining rewards balance on my account. Instead of addressing my specific circumstances, I received a generic explanation of how rewards points can be redeemed for future pet services, which obviously did not apply to my situation. After being a long-term customer and spending a significant amount of money on daycare, boarding, packages, and other services, I expected a more thoughtful and individualized response. My concern is not simply the monetary value of the remaining points; it is how a loyal customer was treated at the end of a 2 1/2-year relationship with the business. Customer service matters just as much at the end of a relationship as it does when a customer is actively spending money.

My pup loves this place and I feel so good leaving him there when I'm out of town! I get all the…read morephotos and report cards and I know he's having the time of his life.

I had an emergency situation with a senior pet recently. The entire staff was so very kind, and…read moregracefully handled an end of life situation. The care and compassion they showed towards my pet, meeting him for the first time, went above and beyond my expectations. I was under much stress and sadness myself, and I encountered an understanding and consoling veterinary staff as well as those assisting. I would not hesitate to recommend this hospital. Their kindness, service and professionalism far exceeds what I had anticipated.

management is extremely nasty to their staff, as well as does not properly train their staff!…read more As a former worker, this stuff is still continuing. I wasn't going to leave a review before, but I am disappointed, knowing that this is all still happening. None of the staff is valued or compensated correctly for their work- very, very very poor attitudes, and it carries throughout the team