For a brand that charges premium, high-end prices and prides itself on a luxury experience, the packaging and customer service are a complete joke.
I ordered an item that came with a dedicated storage box. Instead of shipping it securely in a cardboard box, they slapped it in a flimsy shipping bag.
Unsurprisingly, the storage box arrived completely smashed and damaged.
When I reached out to customer service expecting a quick resolution, their response was incredibly dismissive. Not only did they flat-out refuse to send a replacement box, but they actually told me that even if they decided to send one, they would just ship it the exact same way in a bag, so it would just arrive damaged again.
It is completely unacceptable for a supposedly high-value store to have zero care for how their items arrive, and even less care for their customers when things go wrong. If you are paying luxury prices, you expect luxury service--not cheap packaging and a "deal with it" attitude. Hugely disappointing. read more