Let me start off by saying that I have ordered from NBI in the past and have had no issues. The problem occurred after I placed an order on Wednesday and then realized I needed to add an extra name to be included in the order. I sent an email inquiry on their website and then proceeded to call the number listed on the NBI website (1-877-422-0624 -- as any rational person would do) but I was greeted by some sort of automated sales line with a robot asking me various questions, such as: "Do you own your home? Press 1 for yes or pound for no!, Are you over the age of 50? Press 1 for yes or pound for no!, Do you own a cellular phone? Press 1 for yes or pound for no!, Do you want to learn how you can get a free vacation? Press 1 for yes or pound for no!, etc." I could really go on, but we would be here quite a long time. I repeatedly pressed the pound (or "hashtag") key until finally (after at least five minutes of robot) I heard the robot say "The new number you are trying to reach is 1-800-712-6600... Please hang up... Please hang up... Please hang up." So finally, I hung up. To my surprise, when I called the "new" number, it was another robot sales line!!! I waited, thinking surely someone would reply to my inquiry from the website. It's now Friday and no one has responded, so I decided to try my luck at calling the phone number again... Literally went through the SAME EXACT THING. Annoyed, I started googling "contact info for Name Badges International" until I found an "info" email which I have now reached out to. So far, there is literally NO SALES STAFF for this "company!" As I am typing this review, someone named "Lynette" has contacted me (though her email signature says she works for "World Emblem" and NOT Name Badges International!!!). I am now in communication with her to try and add the extra name badge to my order. Ridiculous! Whoever is running NBI - update your website with the correct contact information and actually hire some staff instead of outsourcing everything. read more