This is for Nails Inc Debenhams, henry street.
I've always used Nails Inc for Gel & regular manicures (well, a couple of times per year) - most recently before a holiday a gel manicure which is rather pricey @ 45 EUR which i was prepared to pay for superior quality (which is what i thought i was getting).
well, there was no hand soaking, sorting out cuticles or handcream/massage or any of this which was always previously included when i went for manicures with them. so that was disappointing and together with their relcoation to the back of the store & downsizing you would wonder if there are on the brink of going bust. the manicure looked pretty when i left, however once i'd washed my hands it looked so untidy i had to do my own cuticles. so far so good, however day 3 of a beach holiday entire chunks started to come off the nails (as my friends told me, the technicin had obviously not applied the gel around the edge), well, not pretty.
went back, they apologised put nailpolish over which obviously still shows the chips in most nails. left a couple of messages to be called back by the manager who eventually returned my call - best offer was 10EUR off your next manicure.
would i go back there? defintely not.
not really a way to treat a customer after what can only be described shoddy work - very disappointing & will definitely try a cheaper nail place where quality & service may be better read more