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Manicure and pedicure
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My first time here was great, Henry did my nails and I loved them. The second time, the girl at the front desk did my nails and I was really disappointed. I kept telling her I wanted the pink acrylic, but she didn't do it the way I asked. I felt too uncomfortable to say anything while I was there. As more people started to come in, she began rushing, and the quality really showed. When I called afterward, they said I had to come in the same day, even though I got them done for a special occasion. Even the shape looks crooked. Definitely not worth $75 plus a tip. Overall, they turned out terrible, which was really upsetting.
Just went to Nails by Pro for the very first time. I'm new to the area and was looking for a new nail place. Quinn did my nails. He did such a beautiful job and went above and beyond. Very meticulous and thorough. The best part is, they didn't tack on any secret / hidden fees. Their prices were the prices advertised. I've been to other places where the cost of my nails was NEVER consistent even though I did the exact same thing every time. Some times they'd tack on ridiculous fees ($10 + ) dollars just to RESHAPE them without even mentioning that it was an additional fee., Absolutely LOVE Quinn and this business. I have found my new place
I have been going to Nails by Pro since 2021 and always love how my nails look. They can get busy, so I'd make sure to make an appointment.
I paid 65$ for a gel pedicure that looked horrible I didn't have time to sit for another hour so I came back the next day it was supposed to be with the owner to fix it... instead I was put with the same guy, not quite as but still not good. dry skin and a bad paint job and he filed my nails after the gel so theyll sure to lift quickly. I wouldn't come here
UPDATE: Thank you sooooo much to the owners. After seeing my review they called me last night and we had a great conversation. I was given a refund AND they brought me in early this morning to do my nails before the shop opened. I was greeted with a big hug and Starbucks. We had such great conversation, laughs, shared life stories and my nails came out so beautiful. She really took the time and care to make sure everything came out the best. I am so grateful for the generosity I was shown. By the end of my visit today I didn't want to take the refund but they both insisted. THIS IS HOW YOU DO BUSINESS!!!! I would be happy to return, now that I know who to sit with :) Thank you both so much. I almost cried again, but HAPPY TEARS!! I'm in town for work and my usual nail tech here closed for a family emergency and I needed to get my nails done for the holidays and my company Christmas party that I'm flying straight to in California when I leave Michigan. I found this salon after looking in Google and Yelp, when I came in it was a 2.5 hour wait so l left and came back. The front desk/receptionist was welcoming and polite enough. I asked to have a nail tech that was good with art and designs and she said okay. The woman who did my pedicure was amazing. I showed her 2 inspiration pictures I had saved and even brought my own pearls & decals just incase. She was very excited and giddy with me. Mia executed my pedicure beautifully!! I was nervous but she really pulled through. I was so happy. When it came time for my nails, I asked for a full set and manicure. When I sat with the male nail tech he began drilling my nails so I told him for a second time, oh they are just press ons. From there he tried to pull the press ons off of my hand. Once he got to the finger next to my pinky, it was very painful. I pulled my hand back and in a joking yet stern manner " please don't hurt me. I want a manicure so I am okay to soak" He was too into his soccer game that he was trying to watch while doing my nails. Once he removed all of my press ons by tearing them off, he drilled off the glue and went straight into the tips. After applying 1, I told him, I want a manicure with my full set. He said I KNOW, I said okay, usually my manicure is before my tips, but okay. Then he said ARE YOU OKAY?! Do you need somebody else? I said I'm fine, just tell me what you are doing. From there he was even more aggressive and rough. I put on my music and didn't make anymore objections. He was so rough in filing my nails after the acrylic that when he got to my thumb he filed deeper and deeper into my skin and I was on the way to bleeding. At that point I said, I am hurt, I am in pain, I do not think you want to do my nails. From there the front desk put me with someone else but they forced another customer to move then she had more clients coming in. After crying at the front seat, feeling humiliated and in pain I let Nancy complete my shape and left without no color and design. From there I was offered a 20% discount. I never raised my voice, caused a scene or used foul language. This really made me sad.
Just got my nails done. The pros- the massage chair was great and front desk lady was nice. Cons- I felt like the service was very rushed, as you can see from the photo. I felt like I could have done a better painting job myself, and the foot massage portion of the pedicure was essentially applying lotion and wiping it off with a moist towel- no lotion or massage provided for the manicure. I am so disappointed. For $50 for a manicure ($18) and pedicure ($32), I expect more.
This is a QUALITY establishment. Upon entry- ALL employees are extremely kind and welcoming. I have had my nails done here multiple times now and the consistency is unmatched- both the customer service as well as quality of nail application. Owners are both professional & personable. Their prices are transparent, fair, and constant/consistent. I am so happy that I found them after trying so many other places in the Farmington + Bloomfield area. Highly recommend.
My first time here I had a great experience. The 2nd time not so much. I tried a new person and they did a terrible job. They even tried to convince me the shape I had was perfect when I tried to convey it was too thick for me. When I left the building I was ok with the color but something seemed off with the acrylic. I left too uncomfortable to complain at the time and I had to rush out of town. When I called to say my nails look terrible a few days later they said I can come in and fix them but when I came in he said they looked fine and I just gave up at the point and went somewhere else. My service with Mia was lovely buy John did a terrible job on me and they made me feel like I was crazy when I said it looks terrible.
I went there today for a dip mani with a simple design and a pedicure not polish change. I had the older lady nail tech and did my mediocre pedicure. She only cut the cuticle of my toes after I asked her too and just ran the nail file across my toes. No scrubbing my toenails or anything. She barely put any effort into removing my calluses and massage your feet. Just rubbing the pumice across the skin doesn't mean you're actually getting anything off. She attempted to "massage" my legs and wrapped it with a towel and told me to sit at her station. I could tell me and her weren't going to get my ideas for my nails and wanted to ask for a different nail tech but the one good tech there was already doing another client's nails. I wanted a dip manicure with a nude base and black tracing the outside of the nail edge. She didn't remove my old dip fully, she just shaved it down and then I told her I wanted my cuticles cut, so she pushed it up in the area that was grown out and let me hands soak with the old dip and cut the cuticles from the side. That is such a lazy practice. I want a full manicure, I expect you to take the full dip off and let me natural nails soak so you can cut the cuticles properly. She wasn't getting the shape I asked for (even though it was the same shape in came in with) and even gave me the nail file to file them myself since I wasn't happy with the shape. I was embarrassed shaping my own nails in front of her, it was extremely uncomfortable and in my head I decided to never come back. She then filled in the dip and asked me to pick a color. I swear they try and force shellac/ gel at you all the time. I want a dip manicure so why would I get a gel base? Begrudgingly I picked out a nude base and she globes it on so I have all the air bubbles in the world and she only did one coat before doing the black outline so it was nice and streaky as well:) she proceeds to do the lines extremely thick and I said I wanted an outline. So then gets the thin brush and does the thin lines. I check them and it had smudged before I even did anything! I try to tell her and she said she didn't understand what I was talking about and did the next nail. She asked me to check and and it wasn't what I wanted so I told her to just take off the nude shellac completely. I was over it, she was just so rude telling me that every thing I was asking her for was gonna cost this. Every time I made a request she would tell me the price, like I get it. She filed off the nude shellac so sloppily and put too coat on. I still have nude on the side of the nails and remnants of the black. I paid $70+ and left the salon with clear nails that I ended up shaping myself...literally a joke. They can even do a simple design. I don't know if you can tell but I DO NOT recommends this place.
Just got my nails done and unfortunately it was very rushed and the manicure was very disappointing. She didn't finish with any clean up (they're really messy) or massage or lotion and the polish looks grown out and the shape was supposed to be round? I asked her to fix them and she did a quick barely file and rushed me out. First manicure post covid and I picked the wrong place :/
4 months ago
I had called this salon if there is a wait time before getting here and the person who answered told me I can just walk in. I walked in and I was told to sit in my chair and I sat there for literally over 40 minutes. The water also was not hot to begin with , it was lukewarm. The woman came up to me and asked me if the water was good temperature, 40 mins later.. not a good first impression. While the lady that did my pedicure was nice and I can't say negative about the pedicure, the wait was so long for me to overlook, especially considering that I had called ahead of time! Plus it said on google reviews this salon was more affordable comparatively and the total added up to a little bit more than the one I usually go to. I don't think I'll go here again but there is a small chance If the wait situation won't happen again. read more
6 months ago
I needed my nails done fast so I made an appointment 10 minutes before I walked in and they took me right away, I got gel x done and it was exactly what I asked for and wanted; the nails are done perfectly and very nice quality nails. Going to be my go-to nail salon from now on! read more
8 months ago
1 year ago
1 year ago
My first time here was great, Henry did my nails and I loved them. The second time, the girl at the front desk did my nails and I was really disappointed. I kept telling her I wanted the pink acrylic, but she didn't do it the way I asked. I felt too uncomfortable to say anything while I was there. As more people started to come in, she began rushing, and the quality really showed. When I called afterward, they said I had to come in the same day, even though I got them done for a special occasion. Even the shape looks crooked. Definitely not worth $75 plus a tip. Overall, they turned out terrible, which was really upsetting. read more
3 years ago
Just went to Nails by Pro for the very first time. I'm new to the area and was looking for a new nail place. Quinn did my nails. He did such a beautiful job and went above and beyond. Very meticulous and thorough. The best part is, they didn't tack on any secret / hidden fees. Their prices were the prices advertised. I've been to other places where the cost of my nails was NEVER consistent even though I did the exact same thing every time. Some times they'd tack on ridiculous fees ($10 + ) dollars just to RESHAPE them without even mentioning that it was an additional fee., Absolutely LOVE Quinn and this business. I have found my new place read more
2 years ago
I have been going to Nails by Pro since 2021 and always love how my nails look. They can get busy, so I'd make sure to make an appointment. read more
2 years ago
2 years ago
I paid 65$ for a gel pedicure that looked horrible I didn't have time to sit for another hour so I came back the next day it was supposed to be with the owner to fix it... instead I was put with the same guy, not quite as but still not good. dry skin and a bad paint job and he filed my nails after the gel so theyll sure to lift quickly. I wouldn't come here read more
3 years ago
So disappointed- had high hopes for this place, close to my home and my gel chipped and fell off in less than 4 days. Such a waste of money. Won't be coming back. read more
UPDATE: Thank you sooooo much to the owners. After seeing my review they called me last night and we had a great conversation. I was given a refund AND they brought me in early this morning to do my nails before the shop opened. I was greeted with a big hug and Starbucks. We had such great conversation, laughs, shared life stories and my nails came out so beautiful. She really took the time and care to make sure everything came out the best. I am so grateful for the generosity I was shown. By the end of my visit today I didn't want to take the refund but they both insisted. THIS IS HOW YOU DO BUSINESS!!!! I would be happy to return, now that I know who to sit with :) Thank you both so much. I almost cried again, but HAPPY TEARS!! I'm in town for work and my usual nail tech here closed for a family emergency and I needed to get my nails done for the holidays and my company Christmas party that I'm flying straight to in California when I leave Michigan. I found this salon after looking in Google and Yelp, when I came in it was a 2.5 hour wait so l left and came back. The front desk/receptionist was welcoming and polite enough. I asked to have a nail tech that was good with art and designs and she said okay. The woman who did my pedicure was amazing. I showed her 2 inspiration pictures I had saved and even brought my own pearls & decals just incase. She was very excited and giddy with me. Mia executed my pedicure beautifully!! I was nervous but she really pulled through. I was so happy. When it came time for my nails, I asked for a full set and manicure. When I sat with the male nail tech he began drilling my nails so I told him for a second time, oh they are just press ons. From there he tried to pull the press ons off of my hand. Once he got to the finger next to my pinky, it was very painful. I pulled my hand back and in a joking yet stern manner " please don't hurt me. I want a manicure so I am okay to soak" He was too into his soccer game that he was trying to watch while doing my nails. Once he removed all of my press ons by tearing them off, he drilled off the glue and went straight into the tips. After applying 1, I told him, I want a manicure with my full set. He said I KNOW, I said okay, usually my manicure is before my tips, but okay. Then he said ARE YOU OKAY?! Do you need somebody else? I said I'm fine, just tell me what you are doing. From there he was even more aggressive and rough. I put on my music and didn't make anymore objections. He was so rough in filing my nails after the acrylic that when he got to my thumb he filed deeper and deeper into my skin and I was on the way to bleeding. At that point I said, I am hurt, I am in pain, I do not think you want to do my nails. From there the front desk put me with someone else but they forced another customer to move then she had more clients coming in. After crying at the front seat, feeling humiliated and in pain I let Nancy complete my shape and left without no color and design. From there I was offered a 20% discount. I never raised my voice, caused a scene or used foul language. This really made me sad. read more
3 years ago
Love my nails. The tech was supper patient and calm. Did my nails exactly how I asked. Loved the energy and environment. Will definitely come back again. read more
4 years ago
Just got my nails done. The pros- the massage chair was great and front desk lady was nice. Cons- I felt like the service was very rushed, as you can see from the photo. I felt like I could have done a better painting job myself, and the foot massage portion of the pedicure was essentially applying lotion and wiping it off with a moist towel- no lotion or massage provided for the manicure. I am so disappointed. For $50 for a manicure ($18) and pedicure ($32), I expect more. read more
3 years ago
This is a QUALITY establishment. Upon entry- ALL employees are extremely kind and welcoming. I have had my nails done here multiple times now and the consistency is unmatched- both the customer service as well as quality of nail application. Owners are both professional & personable. Their prices are transparent, fair, and constant/consistent. I am so happy that I found them after trying so many other places in the Farmington + Bloomfield area. Highly recommend. read more
3 years ago
My first time here I had a great experience. The 2nd time not so much. I tried a new person and they did a terrible job. They even tried to convince me the shape I had was perfect when I tried to convey it was too thick for me. When I left the building I was ok with the color but something seemed off with the acrylic. I left too uncomfortable to complain at the time and I had to rush out of town. When I called to say my nails look terrible a few days later they said I can come in and fix them but when I came in he said they looked fine and I just gave up at the point and went somewhere else. My service with Mia was lovely buy John did a terrible job on me and they made me feel like I was crazy when I said it looks terrible. read more
3 years ago
Best service ever, they were quick and friendly! Love my set a lot, it's very neat and cute the atmosphere was calm and inviting! First time there will definitely be back! read more
5 years ago
I went there today for a dip mani with a simple design and a pedicure not polish change. I had the older lady nail tech and did my mediocre pedicure. She only cut the cuticle of my toes after I asked her too and just ran the nail file across my toes. No scrubbing my toenails or anything. She barely put any effort into removing my calluses and massage your feet. Just rubbing the pumice across the skin doesn't mean you're actually getting anything off. She attempted to "massage" my legs and wrapped it with a towel and told me to sit at her station. I could tell me and her weren't going to get my ideas for my nails and wanted to ask for a different nail tech but the one good tech there was already doing another client's nails. I wanted a dip manicure with a nude base and black tracing the outside of the nail edge. She didn't remove my old dip fully, she just shaved it down and then I told her I wanted my cuticles cut, so she pushed it up in the area that was grown out and let me hands soak with the old dip and cut the cuticles from the side. That is such a lazy practice. I want a full manicure, I expect you to take the full dip off and let me natural nails soak so you can cut the cuticles properly. She wasn't getting the shape I asked for (even though it was the same shape in came in with) and even gave me the nail file to file them myself since I wasn't happy with the shape. I was embarrassed shaping my own nails in front of her, it was extremely uncomfortable and in my head I decided to never come back. She then filled in the dip and asked me to pick a color. I swear they try and force shellac/ gel at you all the time. I want a dip manicure so why would I get a gel base? Begrudgingly I picked out a nude base and she globes it on so I have all the air bubbles in the world and she only did one coat before doing the black outline so it was nice and streaky as well:) she proceeds to do the lines extremely thick and I said I wanted an outline. So then gets the thin brush and does the thin lines. I check them and it had smudged before I even did anything! I try to tell her and she said she didn't understand what I was talking about and did the next nail. She asked me to check and and it wasn't what I wanted so I told her to just take off the nude shellac completely. I was over it, she was just so rude telling me that every thing I was asking her for was gonna cost this. Every time I made a request she would tell me the price, like I get it. She filed off the nude shellac so sloppily and put too coat on. I still have nude on the side of the nails and remnants of the black. I paid $70+ and left the salon with clear nails that I ended up shaping myself...literally a joke. They can even do a simple design. I don't know if you can tell but I DO NOT recommends this place. read more
5 years ago
Just got my nails done and unfortunately it was very rushed and the manicure was very disappointing. She didn't finish with any clean up (they're really messy) or massage or lotion and the polish looks grown out and the shape was supposed to be round? I asked her to fix them and she did a quick barely file and rushed me out. First manicure post covid and I picked the wrong place :/ read more
4 years ago
4 years ago
6 years ago
I came here for the first time and had a good experience the lady greeted me the place was professional and sanitary and choose my nail color selection I'll be back here again soon. read more
6 years ago
I came all the way from Downtown Detroit. Wasn't sure if they were open, to my surprise they were. We didn't have an appointment but Anna was more than happy to service us. Definitely recommend this salon. read more
3 years ago
4 years ago
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5 years ago
4 years ago
5 years ago
IF THEY ARE BUSY, LEAVE. they will rush you in and out of there so fast your nails will fall apart in 3 days. i had to return after get my nails done twice for fixes and they look like i've had them for 3 weeks when i've only had them for one. Honestly i have had one previous experience here where my nails were very cute and the tech who did them was very funny, i wanted to go to this place consistently. it really depends on who you get as your tech. the staff is great but some of them just rush their work. this is my nails after a week. supposed to be coffin but very rounded. won't be returning. read more
5 years ago
7 years ago
10 years ago
Was told they can't cut down my nails because they were rounded. ???!!!??? I'm mad at myself for leaving a $2 tip rather than my usually $5. I've just spent the last hour filing my nails down myself :( can't believe I paid them for ME to do work on them. read more
6 years ago
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35574 Grand River Ave
Farmington Hills, MI 48335
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(248) 893-7434
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https://nailsbyprofarmington.com
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