Hello, I am writing…read moreto formally file a complaint regarding my recent interaction with the Walgreens pharmacy team at the Champions Gate location, and to request an immediate review of both the conduct displayed and the decision to refuse my prescription. I have been a consistent and compliant Walgreens patient for over a year, managing my prescriptions through your system without issue. I have maintained an ongoing relationship with my prescribing physician, followed all prescribed directions, and have never requested early refills or engaged in any inappropriate behavior. During my recent call to the Champions Gate pharmacy, I contacted your staff in good faith to request assistance with a refill. I clearly expressed my willingness to follow proper procedures and specifically asked that the pharmacy contact my physician if verification or clarification was needed. I also ensured my doctor had submitted the necessary information. Despite this, I was spoken to in a dismissive and unprofessional manner and was ultimately informed that my prescription would not be filled and that I was "banned." This statement was made without any clear explanation, documentation, or due process. As a patient, I understand that pharmacists have a responsibility to ensure prescriptions are appropriate and compliant. However, patients also have rights, including: * The right to be treated with professionalism, dignity, and respect * The right to clear communication regarding any refusal to fill a prescription * The right to have legitimate prescriptions evaluated in coordination with the prescribing physician * The right to not be arbitrarily denied service without explanation or proper documentation At no point was I aggressive, disrespectful, or noncompliant. My sole objective was to resolve the matter appropriately through your staff and my physician. Given the seriousness of being told I am "banned" and having a prescribed medication refused without explanation, I am formally requesting the following: * A written explanation detailing the reason for the refusal to fill my prescription * Clarification regarding the basis and authority for any claim that I have been "banned" * Confirmation of whether this action was documented in accordance with Walgreens policy * A review of the pharmacist's conduct during this interaction * Guidance on how I may obtain my prescribed medication without further disruption If this matter cannot be resolved promptly, I am prepared to escalate this concern to Walgreens corporate leadership and, if necessary, to the appropriate state regulatory bodies that oversee pharmacy practice and patient rights. My intent is not to create conflict, but to ensure that I am treated fairly, respectfully, and in accordance with established standards of care.

I love trips to Walgreens. I have our greeting cards printed here along with all…read moreOf our photo needs. The staff are always friendly and the service is always fast.

One of the only places in the area that's open until midnight. Overpriced, typical Walgreens…read more They have cheap Disney souvenirs (adult Mickey Mouse tees for $6), making it a great stop if you want to pick up a tourist gift. The store is well stocked but don't trust the little price tags on the shelves; things seem to ring up incorrectly (I purchased six items and five were the wrong price and I had to dispute it with the cashier). I really hate when that happens! Make sure you get a free Walgreens card to get any discounts available. This store is part of an apartment complex so parking is a nightmare. It's difficult to find a spot, even late at night. A good place to stop when you are on vacation and forgot a toothbrush.

So while this one is clean, well-organized and has the standard things you'd expect to find in this…read morechain it's got a lot of touristy things in there and stuff is higher priced cause it's in a high traffic, tourist area. I don't recommend using this one for regular shopping or convenience shopping since the prices are higher. On the upside - if you're a tourist, they have lots of "cheaper" than the park items you can get for souvenirs or fun impulse type purchases without breaking the bank. I definitely recommend picking up one of those water mist fan things here....they are like $5 and in the park you'll pay easily triple that amount. The pharmacy is par for the course and usually not too busy, so that's a win. Overall: B- Tourist location, so not really recommended for locals to do their regular convenience type shopping.

A pretty standard Walgreens. This is one of two that are fairly close to where I live and I was…read morelooking to get the updated COVID vaccine. Walgreens was the only local place that had it available for the Pfizer shot. I went online and made the appointment the day before. I filled out all their paperwork online and set the appointment. I arrived almost 10 minutes late but they were able to accommodate me with only minor issues. They couldn't find me in their system and the pharmacist had to assist to get me all set. They gave me a copy of paperwork to fall out and once I handed it in it didn't take very long till the pharmacist called me to receive the vaccine. It all went fairly easily from start to finish even though I was there for a full half hour. Everyone was friendly and did their best to get everything together and keep me comfortable. I never shop in their stores anymore as they tend to be too expensive based on every other place that is available plus they are further for my house than three or four other places I can shop.

I'm done with Walgreens! This has happened to me 3x..I ordered online & wanted to return an item. I…read morebrought it to my nearest store & they told me they don't carry it in their store so they can't take it back! Why is it my responsibility to find a store that carry's that item? I called customer service & they said that's not true but the store manager told me the register doesn't allow them to do the return. Get your system straightened out Walgreens! I wasted almost an hour trying to return something smh

I completely understand that Walgreens partners with organizations that help feed kids in need, and…read moreI think that's a wonderful mission. But good intentions don't automatically make something fair or appropriate. At this location, there are always people stationed directly in front of the doors -- not off to the side, but literally standing where customers have to walk in and out. You can't enter or exit without squeezing past them or feeling like you're being cornered to stop and talk. It creates social pressure, and it's uncomfortable. Not because I don't care about the cause, but because I don't like feeling obligated or guilty just to shop. I spoke with who appeared to be the manager about it and was told, "That's fine, but we do it because it's for a good cause." To me, that was dismissive. Customer comfort shouldn't come second to corporate charity optics. What makes it even more frustrating is that many of us already give what we can to these causes. Times are tough -- groceries and essentials are expensive -- and being physically stopped at the door adds guilt to people who are often already doing their best. Supporting a cause is wonderful. But it should never come at the expense of customer experience, comfort, or access to the store. A fair solution would be letting customers donate inside at checkout or digitally, without having to physically push past someone to enter. I hope Walgreens reconsiders this practice. Not because the cause isn't worthy, but because respecting customers' space is too.

One person working the line at the pharmacy-waiting 45 minutes so far to pick up a simple…read moreprescription Every time I go in there it is like this-never anyone to help you-either ridiculously short staffed or not staffing to save money-this location is a nightmare

Apparently Walgreens is going the route of CVS and committing suicide by refusing to fill…read moreprescriptions from teledoc doctors. If you recently moved here like myself and use teledoc for the convenience, don't bother sending your prescriptions here. They'll refuse you service for reasons none of their staff seem capable of articulating.

Mind you it was about 25 minutes since I placed my order for pick up. I was at the store earlier…read morethan expected which was fine as I understood i was early but the one guy was there and was trying to help me and they didnt have the diet ginger ale in stock so i asked if i can swap for the diet orange soda - it was the same price and he said he would ask his manager - mind you the whole time he is calling for Store Manager Margie and Margie is no where to be found. Finally she comes out and says she has to cancel the order and I have to redo the order because i am making a change and they dont have it in stock which the website should have mentioned that and by this time i was done waiting - this was suppose to be an easy transaction - i order and pick up and done - Margie needs to pay attention and be in the store front and not hiding in the back doing god knows what!!!

I was very impressed with Walgreens service. I switched my prescriptions from CVS to here at…read moreWalgreens. Im halt this is the closest location to my house. There was a little difficulty with my insurance and getting everything situated; the ladies behind the counter were very awesome, patient and nice people. Everyone has a smile on their face and they're willing to help you and get everything you need situated. Their pharmacy seems very organized and equipped with everything that they need. If you're looking for a pharmacy to call HOME this is your place to go!

Just when you thought they couldn't get any worse the Pharmacy steps up (actually steps down) its…read morecustomer service. Now you can't even pick up a prescription during lunch. I waited in line for 20 minutes with one car ahead of me. The Manager put a "pharmacy closed" stand-up BEHIND my car, I pulled up and saw 3 techs run out of the area. Let me explain to Walgreens what customer service is...YOU HELP- THE CUSTOMER WHO HAS BEEN WAITING IN LINE AT THE DRIVE-THROUGH, before you put the out sign up and RUN from your workstation.

The staff at this Walgreens are polite and helpful without hovering. Everything was shelved in…read moreplaces I would think to look $1.99 holiday socks (men's women's AND kids) are bogo 50% off.

I like this location as it is close by. It is clean & the staff is helpful & friendly. That is…read moreuntil you need to call to talk to the Pharmacy. I was disconnected 2x's and placed on hold for a total of 1HOUR and 47 MINUTES TOTAL. I had my daughter & a friend call one from a land line and one from their mobile & they too were on hold for over 45 minutes and over an hour then hung up. All of us got a recording saying there was ONE caller ahead of us. That is impossible with 3 of us on the line. I started with 5 ahead of me and got to one where I sat for 44 minutes. When I finally got to speak to someone she wanted me to call back to make the necessary changes or recall my doctor to start the procedure all over again. IF ANYONE IS THINKING OF USING THIS PHARMACY, I STRONGLY SUGGEST YOU THINK TWICE.

Time to get my vitamin stash! I like when they have their vitamins BOGO! They can be very expensive…read moreotherwise. The people are very friendly that work here and always willing to help if you need to find anything specific!

I visit this Walgreens quite often, and every trip is always such a positive experience. From the…read moremoment you walk in, you're greeted warmly, and every employee goes out of their way to make you feel welcomed. It's the little things--like a friendly "hello" or offering to help you find something--that really stand out here. Today, I came in to get passport photos for both of my kids, and the staff exceeded expectations once again. The lady helping us was so patient, especially with kids who don't always sit still for photos! I genuinely appreciated her calm demeanor and professionalism--it made what could have been a stressful errand an absolute breeze. Thank you, Walgreens, for setting the bar high for what a great drugstore experience should be. This location has my loyalty!