Scariest experience at a Salon ever. Shysters who apparently charge everyone different prices for same service. $60-85 for a crappy basic manicure. If you question price, staff gets aggressive and starts mocking you for not having the money. How in the world is this place still in business??? Something shady going on there. Do they even read their own reviews? Nail Trix is an appropriate name as this is what ya get there. Trix read more

Disappointed. I had a basic pedicure with regular polish. No callus remover, nothing additional. The tech flew through my pedicure. She did the bare minimum for every step. She used the power grinder but I didn't see if she used a new filer. The little scrub brush and sponge were pulled out of the drawer and placed back in when done. Then she tells me my pedicure is $40. What??!! Basic ones, which is what I had, should be $28. Disappointed. I've been here before with no issues. Maybe I just got a bad tech. I do have to say the atmosphere is pleasing. All the pedicure chairs are new and very comfortable. read more

I have been getting my nails done here for over 15 years. They do an excellent job. They pay attention to detail and quality! You will not be disappointed! Best salon and very flexible hours that make it convenient for all! 5 plus stars read more

My grandmother and I had a great experience at Nail Trix. She has been coming here for 20 plus years. I loved my encounter with Dave - talented, kind and efficient. Thank you so much! read more

I paided 55$ for almond black and ring finger gold . Medium length And the nail polish got all around my cuticle. Rushed tru the process so nails are lumpy and unshaped the vibe in there is cool I do like the place but the staff could be more unrushed and actually do the art they are there to do anyway her are my nails . As they are now peeling for some reason .... read more

Nail Trix - There's the peeling . Of the gel top coat and the nail polish around the nail and how rushed and lumpy the nails are . - Nail Salons Near Me - Scranton, Pennsylvania

The nail tech left polish all over my toes . And she charged $60 for the pedicure. GO SOMEWHERE ELSE!!!! There is another nail salon outside the mall in the parking lot. If I could give no stars I would give no stars !!!! read more

I will never give my money to this place ever again. first off I got there (w blue set) and told the guy I want the same exact set I'm just changing the colors. he says "ok I can make it better" and I say ok. he gets to doing the design and it looks nothing like I had before. then when he charges me 20 extra then what the lady on the phone told me 35$ he proceeds to say it's because of the length and design. not to mention the customer next to me complained ab the nails not being ombre but they charged her $10 extra. When she leaves after payment the guy doing my nails calls her a bitch !!! So rude and they rush their service and tell clients the wait is only 10-15 mins. $55 for a fill in ??!! Very disappointing ... read more

Nail Trix - After picture - Nail Salons Near Me - Scranton, Pennsylvania

See all

Absolutely horrible. The woman who did my pedicure was AWFUL but more so than that - I didn't have cash for the tip so I told the nail tech I would Venmo her - which I did. And there was a male nail tech there who SCREAMED at me that "if you don't have money we'll take kidneys! Give us your kidney if you come in here with no money!" He was incredibly aggressive and threatening. DO NOT give this place your business. read more

I'm so sad. I went in yesterday with an appointment to have my old set of acrylics taken off and have a new set put on. They told me I didn't need one and painted thick coats on and I was able to see my 3 month old set grown out underneath the design I got. I made an appointment to come back the following day for a fresh full set and showed a picture of exactly what I wanted. The man who did my nails again did not give me a new set, he took off the old paint and freestyled my design. I'm so specific about my nails and I don't like to leave bad reviews, but I am so unhappy and haven't received what I wanted from this location, My nails are everything to me and I love them to be exactly what I like, I will now be taking my business elsewhere. I'm giving 2 stars because the guy (he did this set) the second day was nice to me. read more

Nail Trix - Nail Salons Near Me - Scranton, Pennsylvania

I can't even explain how mad I am I went for basic tips and gel and they didn't even give me the right color and it was not what I asked for at all. I picked a light purple and I got navy blue with cheap gems,they cut up my cuticles and made me bleed,they are uneven and bumpy,and the staff was rude and took advantage of me, and underneath and it looks horrible.this is such a horrible place I paid 60$ dollars for my nails to be done and I'm so upset that they couldn't do a simple manicure. They don't even deserve a one star review it was so horrible. read more

See all

I got my nails done here yesterday and overall all it was okay. I haven't gotten my nails done in about 2 years so it was a while since I've had the experience. She only buff out my real nails before glueing on the tips. I never got my cuticles cut or nails cleaned which I thought were strange. The lady was on her phone the whole time. Stopping her work to text or make a phone call which was annoying. She had to do my thumb 3 times because it wasn't coming out like the others. Overall I'm happy with my nails. There are a couple bubbles but it's not really noticeable. I feel like $65 was a little too much but maybe that's just the rate over here idk. I paid with a card and it didn't have a tip line and since I didn't have cash I couldn't leave a tip which gave me a dirty look but whatever. read more

Nail Trix - Nail Salons Near Me - Scranton, Pennsylvania

See all

Literally awful. Tech cut up my feet and nails. Got the most basic pedi and it was $75 and got a gel mani with no design, it was almost 50. The paint job looks like I did it myself. Got it Less then a week ago and it's already peeling i do not recommend read more

My friend and I decided to stop here on our girls day. The worst technique and nail results I have ever experienced. Not one but both nail techs I came in contact with had poor worksmanship, smears all over my skin and bubbled up gel. A tech fought with us about getting the spa pedi instead of the basic even when we got the manager involved, she gave us the spa pedi anyways and then charged us as such. Another one used foul language and was asking uncomfortable questions while doing my acrylics. And when paying the tech did not return my change and put the $10 in his pocket without even asking. Very unprofessional and uncomfortable. My friend and the people around us were at a loss for words at times. I can only hope they improve on this. read more

I don't know what it is here in Scranton (my experience so far regarding nail salons) but this particular place; PASS. my daughter and I have given this plane a go; I asked for "long", they were short-medium. Worse still, they began breaking and cracking within a couple DAYS. My daughter went again, after we had together, and it was so bad, because they REFUSED to refund (this was after 2 trips BACK to fix nails that POPPED OFF-unheard of until this point, far as I've ever known-) the THIRD trip in they "redid" an entire set. THIS set was popping off as well- within DAYS. NOTE: she's A BANKER. Regardless of one's job, acrylics LET ALONE GELS SHOULD NOT pop off. They also speak rudely of a complaining customer within earshot. The whole experience is cringe worthy and I'm shocked they're still in business. read more

They were kind but nails were messed up. They are all different sizes and curved upwards. read more

Nail Trix - Nail Salons Near Me - Scranton, Pennsylvania

I got a pedicure and my skin around my toes were ripped off I literally left with four different cuts that were slightly bleeding. Never coming back again. Plan to throw some beta-dyne on them shits to avoid infection. read more

Nail Trix - Nail Salons Near Me - Scranton, Pennsylvania

I would rate this place zero if I could. I needed a UV gel fill and polish I was in the Scranton area. Decided to go to mall and I saw the nail salon. I asked them if they could do a UV gel fill. They told me pick out a color and sit down. Then, the one girl asked me if it was the sticky gel. I should have known then they had no clue. So finally after waiting ten minutes a male tech calls me over to his table. He buffs off my gel polish and shapes my nails, then he polishes on a UV gel polish base but never used a UV builder like the salons use below. He kept adding layers and layers. Then he asks me what are you allergic to acrylics? I said"no"gel nails are better for my natural nails and they don't lift as much eliminating risk of a fungus. I'm already regretting letting him even touch my nails. I had chosen a cats eye polish, but instead of doing two layers of that polish then using the magnet he polished on a layer of some off white gel polish first-and only one of the cat eye color. My nails looked horrible. I could see blotches and dark patches. One nail is so thick and i had gel all over the sides of my nails. Now two days later the nails are all lifting and chipping. The worst part was he charged me $60 for crap work...most salons charge @ $40 - $45 for a "real" UV gel fill and polish. Needless to say I have an appointment to get my ruined gel nails off and now I need a new set. I should have read the reviews before going here. Some advice to this salon, if you don't know how to do something, Just say "sorry we don't do that here. " read more

See all

Very expensive for a mediocre service, the place is not as sanitary as it should be, the tech did a bad job with my gel manicure, they don't even apply lotion on your hands after they are done, they rush and do a crappy job. My first time in this place and will not come back. Too bad they don't represent such a nice mall. read more

Purchased a gift card in February for a March birthday and then COVID-19 happened. They opened back up this week so my wife decided to use it. She was denied because there is new management that refuses to accept it. read more

I enjoy going to this salon I have been going to them since I was little going to dance class and then help with my nails from ballet. We have made friends with the staff and they know my family. They do good work and they are pleasant to visit with. read more

Not the best manicure I have gotten. I paid double the amount I do at my normal salon and did not like my results. My cuticles were destroyed and now look horrible. They didn't even bother to fully get my previous nail polish off before doing my French. There are bubbles and chips, it was clearly rushed. I don't want to spend that kind of money and flawed work. read more

Nail Trix - Nail Salons Near Me - Scranton, Pennsylvania

Went in to get my eyebrows done today. I told the man I wanted "just my eyebrows done," and he proceeded to ask, "Lip and eyebrow?" When I replied, "No, just eyebrows," he rudely stated, "You want to look like a man then? Okay. Look like a man." I will never be coming to this nail salon for any services ever again. read more

OMG I love my nails and they match the same color of my dress I recommend this salon to all my friends and family. Definitely my favorite place now. Thank you so much. read more

Nail Trix - I love them - Nail Salons Near Me - Scranton, Pennsylvania

This place is horrible there is only one person who can do a great job and she is soooo pretty but all the rest do trash do not recommed oh and theirs a guy who's pretty good I guess read more

This was the most awful customer experience I have had in my life. I am in from out of town and came here for a gel manicure and simple pedicure. As I sat holding the color of polish while the tech was removing the old polish, to my disbelief there was red nail polish all over my hand and on my new jeans. The tech kept going like nothing had occurred, I asked her to stop until I could find out of something could be done about my jeans. She went up front, came back and said the manager would be over in one minute, she then moved on to the customer to my right. Minutes went by and still no manager, she again replied, one minute. After sitting there for over 5 minutes, I put my shoes back on and asked for the manager myself. He told me that he had "no idea what the hell was going on, all the tech told him was that I didn't want the service anymore." He asked me if I had opened the bottle and told him, that I was on my phone the entire time with the bottle in my hand. He then went back to ask the customer that was sitting next to me if I opened the bottle. Once he asked that I said to him that I was a grown woman and didn't sit there opening a nail polish bottle if I was paying for the service. He told me that he couldn't replace my jeans but he would comp my mani/pedi. (that was fine even though the mani/pedi was $55, my new jeans were $70). After he left I asked the technician why she didn't tell him what had happened, she looked at me and then continued with the other customer). The new tech that was working with me was very nice and did a good job. She then asked if I was getting the same color on my nails, I said yes but gel. She said oh he just told me regular mani/pedi, gel is expensive. I said when I came in I asked for gel, she said in would need to talk to the manager. This is when everything really hit the fan. He came back and told me that he could only do the regular service. I repeated that I came in for the gel mani and pedi. He reiterated the price and I said my jeans were $70 and they were new. (I bought them about 1 week ago) He then said ya right, to the fact that I told him they were new) if I could produce receipt. I told him where I got them and he started yelling that I needed to meet him halfway and that I wasn't going to be getting a gel manicure. He then kept yelling that I needed to meet him halfway and that he was busy with other customers. When he approached the front of the store, he then started yelling that it was an accident, that I was the one holding the bottle at the time, then started telling get the customers that some people just can't be satisfied. The customers then started chiming in and commiserate about something they knew nothing about with this "manager". read more

Nail Trix - Read my review, horrible experience. Won't ever return. - Nail Salons Near Me - Scranton, Pennsylvania

This sad excuse for a nail salon doesn't even deserve 1 star. I went in to Nail Trix this morning around 11am to get a simple gel manicure. The nail tech didn't say one word to me the entire time but talked to her co-workers in a foreign language making me feel completely left out. To top it off the final product was nothing near what I wanted for New Year's Eve (I made her redo it twice and still wasn't happy). Never again, NEVER. read more

Been going here for years for everything. I went today to get my eyebrows done and walked out with pencil thin eyebrows . The lady knew how I wanted them (as I said I've been going for years) and said there was no problem. No refund no nothing. NEVER Again read more

I get my nails done here by David. He rocks. I highly recommend his services if you're looking for a unique and cool manicure.

I went for a fill and gel maincure. The man was on his phone the entire time cursing and earring Doritos the whole time. Cut my cuticles did my nails in 20 minutes and they look awful. I called for a refund the women told me they have been in business for 22 years that they will not refund me only re do my nails. Why would I want to go back to some place that is awful. I would t even go here if it was for free!!!' read more

Not the most polite. $25 for gel color change and $30 for a gel manicure. The prices aren't posted so perhaps they decided when I walked in? Not going back here. Visit Holly's in Wilkes-barre or Crystal Nails in Mountain Top instead! read more

Horrible manicure and pedicure. I paid $80 for a 15 minute pedicure and then what they called a manicure. They left me in the pedicure chair and painted my nails between steps! The file barely touched my nail. My four year old daughter was getting her nails painted and they charged me for a full pedicure and manicure which they certainly did not do! I will never ever go there again! read more

I used to come to this salon for everything, I stopped coming when I found somewhere better, however the place I was going to went out of business so I figured I'd give Nail Trix another chance. Well, I came in around 230pm and they were not very busy, they got me right in. I chose my color and the nail tech got to work. I came in for a full set. I told her I wanted them shaped like an almond, she did them square and I asked to have them come more to a point and she filed a little more then moved on. Clearly did not care that that was not what I wanted. She got up from the table several times and even tried to make a phone call in the middle of my service. She did not talk to me or make eye contact at all. I did not get to wash my hands that were coated in the powder from the filing of the acrylics and she just put a huge gob of lotion over it, disgusting. Then she told me the total, which was 45, and rushed me out the door. Unacceptable and I am completely unhappy. read more

Awful. Not only did I have to wait 45 minutes for my nails to dry after an hour and half being there.. they don't validate your ticket so after I payed $55 dollars, i had to pay $5 to leave! NEVER AGAIN!!! Smart thing would be to go to a store and buy something so they can validate . . Which I was gonna do but I ran out of time at the nail salon ! read more

I love this place, they did a excellent job on my nails and I would recommend the place to anyone who askes. read more

Nail Trix - I loved this place! The work that I had done was great and I would recommend the store to everyone - Nail Salons Near Me - Scranton, Pennsylvania

I am never one to post any kind of reviews but I have been getting my nails for for 20 plus years all. This was by far the worst experience I have ever had. All I needed was a fill and one nail fixed. My one nail was injured and I told them it was sore and they completely disregarded the pain I was in. Then while filling burned me at least 3 times. Did a absolute rush job like I was bothering them and it was 745 , they don't even close til 9. I left and got about three stores down and realized all of the sides of my nails weren't even painted. When I went back the lady argued with me why I didn't say anything to them while I was there . I wasn't gone out out of the store more than 5 mins. I paid $40 and I expect them to at least paint the nail. The tech then said they couldn't paint my nail because whoever did my nails before did a bad job and they can't fix someone else's work.. it wasn't even about fixing someone else's work it was a fill that's it. Not very hard. The only reason I went there was because I just moved back and my boss highly recommended them. Icing on the cake I get home and one of the nails litterally popped off. I don't even understand how it pops off when I went for a fill. By far the worst experience I have ever had and I do not recommend this place to anyone. I was treated poorly . And I am a good paying and tipping customer. read more

Worst shellac manicure I've ever gotten. Peeled on the sides within a day, had to take them all off within 2 days. Not worth it.

It's True! The experience at this place is beyond horrible (and I don't know how I missed the below reviews :() My friend was in from California and we decided to do pedis.. We were at the mall and this place was convenient. We get there, let them know we want the service of pedicures and we told to pick out a color. As we are picking out a color this little Vietnamese guy tells us that we'll be in the back room and that we should immediately follow him. He is rude and crude in his conduct and demeanor. The room had 4 chairs and the man set 2 up for us. The basins, that were to fill with water, were dirty. There was hair and white stuff floating in them and one didn't work. The crude/rude man and another guy, who looked sleazy, were suppose to do the pedicures. The crude/rude guy worked on my friend, without gloves and took her polish off as if he were her younger brother. The sleazy guy never got to touch my feet because the basin was filling slowly. We offered to wait for chairs to become available out front. The guys were hesitant and focused on why the tub wasn't filling. So, we added that we had to use the restroom. The guys agreed and the arrangements were made for us to use the front room. My friend was very dissatisfied with the crude/rude dude's non-use of gloves and that he used his own nails as one of his tools in his pedicure. (ick)He also forgot to use a base coat and she had to remind him. I didn't like how a dremel tool was used on my toes and I didn't enjoy how the place felt unsanitary. You are suppose to wipe off the gunk onto a towel, not put it in the water with my feet! I would never go here again or suggest this place to another. If I could give no stars -- I would. :( read more

I went in to get one of my acrylic nails fixed. Upon entering I asked how much it would be to fix my nail. The woman told me a price but when I went to pay they told me it was double the price that I was initially told. Then the woman denied ever telling me a price! And to top it all off the man that did my nails kept telling me how "ugly" the color I picked was. I would not recommend this place to anyone. Very very unprofessional. read more

This place is awful! I went in for a pedicure and gel manicure and the customer service was terrible. They did not do any of the things you pay for in a pedicure and refused to give me two coats of nail polish, which without will make your nails look dull and cause them to chip within a week. My gel manicure chipped within 2 days (off of all nails) because the lady did not know how to properly do a gel manicure. You will waste your money and time going here. Their only concern is money and getting people in and out as fast as possible, not with the care of the person in front of them paying 60 dollars. Do not go here, it is a scam. This place does not even deserve a star! read more