I absolutely love this company!! I haven't been in years; life happens. I took my teen there today because of my past experiences with them. I was met with the same excitement (friendship) and kindness like it was just two weeks since we last talked. I wanted her to experience the care she deserves. She's another customer for life!! read more

nail trix does a good job. i have been going to them for a few years. they can do designs or simple nails. read more

Nail Trix - nails - Nail Salons Near Me - Christiansburg, Virginia

Horrible! The man rushed through, my nails are not even, the design isn't flush with the color even after the top coat. No communication at all, and he was very rough. read more

Nail Trix - Nail Salons Near Me - Christiansburg, Virginia

Blake was very disrespectful. Being incredibly rude and rough on my hands. He even coughed on my hands. The gloves he wore were dirty and it looked as if he didn't change his gloves. I highly don't recommend! read more

they did a fantastic job! I wen right in & had a pedi/SNS with white tips on both. they were pleasant & friendly. The salon was clean too.

I decided to get my nails done here for fun but my experience was quite the opposite. I asked for SNS dip in white and instead got horribly chunky globs on my nails. Upon paying I didn't particularly like my nails but I decided to give it time thinking they would grow on me. Spoiler alert: they did not. The more and more I look at them the worse and worse they seem and the more I notice what a shoddy job was done on these nails. There is nail polish all over my hands and the edges of my nails are not at all cleaned up. My entire nail isn't even covered in the dip! I tried giving my nail tech the benefit of doubt. After all, I understand SNS dip nails can be harder than just normal or gel polish. However, I paid $40 for these! I would've been better off painting my nails myself but that is not what I came to a salon to do. The worst part is I tried calling the salon multiple times to see if there is something they could do about it-- maybe even just a partial refund-- but they won't even pick up my call! I wanted to get my nails done as a relaxing reward but these are just plain upsetting and spoiled my day. read more

Nail Trix - nails - Nail Salons Near Me - Christiansburg, Virginia

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I've never had a bad experience here. If you want amazing nail work, request Blake. He's a miracle worker. I've never had any bad experiences with him. read more

Nail Trix - Nail Salons Near Me - Christiansburg, Virginia

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Each time I leave Nail Trix I say that's it. I am not going back. Today was truly the last time I will get a pedicure there. No exfoliate, no message, no hot towels, no lotion, Worst pedicure ever. Gave the two stars because they do a nice job applying acrylic on finger nails. read more

Nail Trix in the Christiansburg Mall...don't do it! It's dirty, the nail techs are rude as hell especially the guy. Simply stated that the white wasn't quite white enough on one of my nails to which he VERY rudely said, I'm not done...I did not know he wasn't done as I had never been there before and didn't know their system of doing thing so I replied with, well ok then, with the same amount of rudeness and it escalated from there lol. Anyone who knows me knows that as soon as someone catches attitude with me, my attitude comes out full force. Never again lol or I will end up in jail. I should have read the other reviews before ever stepping into this absolutely deplorable nail salon, if it could even be called that. Was in a great mood when I walked in, ready to throw hands by the time I left. The rudeness seems to be the trend for this pathetic excuse of a business. -5 stars is what I would give them if that was an option. I hope I didn't catch a fungus.... read more

Nail Trix - Nail Salons Near Me - Christiansburg, Virginia

The worst place to get nails done. The girl messed them up and I still had to pay for sloppy work. Stay clear of this place they should be shut down.!!!!! read more

I'm torn on this review. The gel manicures I've gotten are excellent. The polish is beautiful and lasts for weeks and the shape of my nails is perfect. The lady who does the waxing does a great job on my eyebrows. I like for them to be cleaned up but not scary pencil thin and they are perfect each time. But. When I go in the store sometimes, it's abundantly clear that they don't want me to be there. As a customer, I hate to feel like a burden to the people providing the service. I'm polite and tip well, so I don't want to feel bad for being there. read more

Nail Trix always does a great job with my mani-pedis and their prices are fairly reasonable. I often go here with my wife and we both enjoy ourselves. They have any colors that we want, our nails look great, and it's a very relaxing, enjoyable time. The only real downside is that the customer service is strangely lacking. I often feel like they don't want our business. Maybe it's because I'm a guy? read more

It's the same story over and over again, HORRIBLE CUSTOMER SERVICE!! You would think after everyone says the same thing they may try to fix the problem but nope. I sat in the salon to wait for a soak off. The customer service is so bad that I called every nail place in the vicinity trying to get a soak off before them. After convincing myself that it would not be that bad, I went in and was looked at by about four of the salons employees and not greeted or asked what I needed even after i said hello to one of them. After signing into the check-in sheet I sat for about 5 minutes and was not spoken to once. I would rather rip my nails off then give them a cent of my money:) If I could give zero stars to this mean girl club I would! read more

I couldn't decide on my nail color and I had two options. I asked my nail tech ( the younger guy ) to decide which color for me. I had been talking with my headphones prior to the incident so I asked him "did you hear me" because he didn't acknowledge tht I was talking to him . He said "if you act like that I will not do your nails." I was so confused I took out my headphones n explained that I was just asking if it heard me because I was just in the phone . the very next thing he said was I'm done, I'm not doing your nails you can leave. I was so confused because I truly had no attitude at all I was actually in a great mood . SMH still don't know what went wrong! read more

I usually go to nail salons back home but since I'm in college I wanted to get a gel fill-in for the time being. My nail tech was Blake and he was basically rude to me the entire time. I understand people have bad days, but he didn't even greet me. I wanted to see if this salon offered chrome nails and he told me I had to go on his Instagram page. I didn't have phone service at the time to even go on his Instagram, so I had to settle for a regular polish. I can tell that this salon was busy and short staffed, but the service I received made me wish I went elsewhere... I'm upset that I went to this business and my gel fill in is below average in shape and quality. read more

They do amazing work on my nails. I have always been hard on my hands and every time I go into this lovely family owned business they make my hands look beautiful again. My sister gets her nails done there every two weeks and they always look gorgeous. They can do any design from pearls to Super Hero. The salon is also beautiful and wait times are usually short. Prices are reasonable. The only downside is lack of cell phone service in the salon. read more

I had a wonderful experience at Nail Trix and love the work Blake did on my nails. Blake's dad did my pedicure and was very attentive, asking about the water temperature and setting the chair's massage function for me. I showed Blake a picture of what I had in mind for an upcoming vacation. His work is prettier than the picture. He was fun to talk with during the manicure and I thoroughly enjoyed the entire process. I cannot remember being this excited about how my nails look ! I will definitely return to Nail Trix in the future. read more

Nail Trix - Nail Salons Near Me - Christiansburg, Virginia

Blake is garbage and he is very rude to paying customers. If someone is unsatisfied with a service you make that awful experience better not worse. Obviously he needs to work on his professionalism and attitude. If you thought about visiting this "nail" salon please save your money and just walk away. If I could give it ZERO STARS I would. read more

I got there right when they opened (10 minutes early actually) and still ended up having to wait 20 minutes to be seated. I was finally seated with Blake and he was so rude to me. He kept ignoring me and didn't even look at me when I sat down. Thank god he ended up switching me over to the lady to finish my nails, I did not like his vibe at all. The lady did an awesome job on my gel manicure though! She was very sweet. read more

Worst experience ever. So called shellac was peeling off before I left the parking lot and my nails look like they'd been painted by a 2 year old. Like up on my skin. Was told they would fix the peeling ones but the others were my "nails". Funny my nails don't look like that when real professionals do them. When I objected the son refused to wait on me and told me I was rude. This place is a customer service nightmare My nails still look like crap. I'll be placing a complaint with the bbb for a full refund. read more

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Worst pedicure I've ever gotten. The older male did it and didn't put top coat on. He said he did but my nails chipped almost immediately. The foot rub was 5 seconds (I counted). Definitely not worth the money. read more

It looks like my preteen niece painted my nails.

I think there are reasons for the mixed reviews. The staff here didn't make an effort. They were not polite or friendly, which is pretty important in a customer service sort of place. In top of that the job was not thorough and was pretty hurried. I realize that people have off days, but this is not a vibe you pass on to the customer.... Not good. read more

Crooked nails, and left with a small finger bleed. I did get an eye-roll from one of the staff members. Not the best place to go.

New to the area and looking for a regular nail shop as I get a mani/pedi weekly and my eyebrows waxed came here last week without an issue this week was another story. I always bring my own base coat and polish but asked for a matte top coat wasn't until AFTER that she said it was $3 extra. It's not a big deal but I would of preferred to be told before the service. Then she demanded I pay in the middle drying my nails as if I was gonna leave. where am I going to go we are in a mall! I will say that I am in sweat pants due to just getting out of class but still I am just getting my nails done. My eyebrows came out OK. I will not be back but might have to due to the convince. I will try to get the younger guy with tattoos as he was very nice if I do. read more

The salon needs a good scrubbing and to show customers you sanitize the tools. How hard is it to greet a customer and ask how they want their nails done? No one expects chatting and being friends. But respect and showing the customer you want their business would be nice. The only reason this place is busy is because they are in this little mall. The tats and face piercings are not professional. The hair all in your face and treating customers rudely is poor for business. I am glad you don't need my hard earned money. I won't bother you again! read more

I was visiting Christiansburg and needed a gel fill. This seemed to be the only place in town, maybe I just didn't look hard enough. The wait was long, and the service was rushed. The nail tech cut my nails back so far they barely reached the ends of my fingers. It was a nail fill, and not brain surgery so it wasn't the end of the world, but on future trips to Christiansburg I'll look a little harder to find another place if I need a fill. read more

I am only giving the one star because the store looked nice and decently clean... the rest of the experience was horrible. My friend and I went there and both had terrible experience from the two male techs. My nail tech NEVER even spoke to me, never asked how short, what shape or color I wanted. He did grab my hand and shove it under the uv light, at which point I got very upset. My gel polish has started peeling off just the next day... my friends nails are horribly done... she got a new set and oh my gosh, they look like a two year old put them on, lumpy, bumpy and polish all over cuticles. We paid 45 each for horrible nails and even worse service. We were the only ones there and they seemed mad that we had even come in... strange. I do know some people have had great service here, but I could not see how. read more

Can you give this place 0 stars?????????? They refused service on me and let me explain WHY. I walked in with my family, told them what we needed ( shellac and one pedicure) I was told to go sit down in the front and pick our colors out. After several minutes of looking around, my suspicions got the best of me. There were a few people lingering around in the back and I walked by the nail chairs to check our the cleanliness of them. She asked me what I was doing and why I wasn't sitting down (not a child here lady, just walked by) and asked if they had a sanitation log. Several more minutes go by and out storms from the back a SQUAD of people and a very rude guy with a silver MO-hawk and informs me I need to leave immediately because I was making everyone in the building uncomfortable. Uhhhhh, what? It was their right ect ect ect. Got SOOO fxing rude for WHAT! He told me I was crazy because no one in there knew what a log was.. Uhhhhhhh, so you don't know when the last time you cleaned the chairs were? I without any hesitation said NO PROBLEM. He's still rambling about how he didn't need my $$$$$. Okay, cray.. Never told you anything about money. They did us a HUGE FAVOR. We went to another salon near by and had exceptional customer service. Hope it helps you when trying to choose a nail salon based on reviews!!!!!!!!! read more

Went as a "walk-in" to this salon with my college-age daughter for pedicures. Not only did our nail technician make us feel uncomfortable, the actual pedicure was the worst I have ever had. The woman who did my nails gave off the feeling that she really hated her job. She talked in her native language to the nail technician next to her the entire time, using glances and head gestures that made both my daughter and I feel as though she was talking about us unfavorably. During the entire experience she did not speak one word to me. In fact, I did not realize that she even spoke English until it was time for us to pay. All the nail techs have multiple facial piercings (ie lip, eyebrow, tongue, etc) which give the place a kind of ghetto feel. And . . . the actual nail job was really poor. She did not clean up the multiple places where polish ran onto my skin and she did not put on a clear coat. I had to ask specifically for the clear coat. read more

Decided to try a new nail place for a basic pedicure. Was in the mall so i came here, worst mistake. I spent more time waiting for someone then getting a pedicure. Did nothing more than cut my nails and put on polish. Waste of money. read more

they were rude, i got a full set of acrylics paid $65 and they started breaking and popping off in less than a week. worse experience ever!

I wish I had read the reviews before going. The young lady was having a bad day and one could observe immediately. Two children and a separation would be the reason. My toes were smudged before I left. I repaired those myself before I walked barefoot to the hair salon nearby. Once there, I found the thumbs were smudged. When I returned back to the nail salon, this young lady gave the problem to another young lady. She repainted and I left saying I would be careful. Two days later, eight nails have no polish on them. Never again for me and I tipped. Ugh! read more

okay y'all, i'm normally not one to EVER bash a business or be rude but this is a story y'all wanna hear! so i go to Nail Trix in the mall and make appointments with Blake Le. he always does AMAZING work! so made an appointment with him last wednesday for last friday to get the first picture done, which he replied "that's perfect". so i get there friday and a lady tells me he's all booked up but she could do a simple design. i said okay black with ombré. she did that, just the ombré wasn't even ombré and she put a matte finish on it which i didn't even ask for! AND THEN, to top it all off..charges me 10$ more making it 56 i don't have a picture of it though. so then the NEXT day one pops off and i messaged him the first screenshot, NICELY, explaining my problem and how i feel about it. so he lets me come in and he fixes the nail that popped off and put a gel coat over it because i didn't like the matt and did it with no charge! i told him how much i appreciated it and he was super nice about it! so then two days later aka today, i text him letting him know 2 others had popped off and he replied in the next screenshot, so i told him i'd rather them just be removed since they're clearly not gonna hold up so i go in and the girl that normally starts my nails started and i explained he said no charge and she said that was fine so then after removing and clipping what she could she had my put hands in fingernail polish remover meanwhile she left so then the girl that messed them up in the first place comes over! i could already feel the annoyance about to come. so she finishes them and tells me it'd 10.00$ so i'm explaining to her and showing her the messages where he said NO CHARGE and she YELLS at me in front of the whole salon REPEATEDLY telling me i was GONNA pay. so at this point i'm completely fed up and just do it, as she's STILL being rude. so i message blake, once again letting him know the clearly messed up situation and he BLOCKS ME! i will not be going there again and i highly recommend nobody else does either. the rudeness and ridiculousness of this situation amazes me. i don't always have extra money so when i do, i like to get my nails done. so i'm beyond pissed, excuse my language. 65$ to someone who messed up my nails in the first place! Nail Trix in the mall is obviously a joke!!! read more

Had a gift certificate here and had been looking forward to some pampering. I didn't get much more than nail polish and spent very little time on the bottoms of my feet. I will go somewhere else from now on. read more

Went for pedis, we got seated quickly but it went downhill quickly. It seemed like we were inconveniences rather than customers. Barely did anything beyond change my polish. We wont bother going here again. read more

Ok so there are mixed reviews about this place but I decided to give it a chance. I was sorely disappointed for my efforts. When I showed up I was the only one there and they were cleaning the shop, and at first no one approached me after I stood around for approximately 5 minutes. I asked someone there if they were open and minded doing a pedicure (this was at 7pm on a weekday where their hours are until 9). The gentlemen there just didn't seem at all excited to have my business. But once I sat down it was fine. I was asked if I was comfortable and struck up a very pleasurable conversation with the young man doing my pedicure. I was pleased with the job he did as he was doing it and even tipped extra because I thought he did a great job. However I received this pedicure on Monday night and as of Tuesday the polish was already chipped on most of my toes. I paid $27 (plus tip) and I am not an unreasonable person, but a pedicure should last much longer than a day. I am so bitterly disappointed. Don't waste your time here, go to Kim's nails in Blacksburg. She's amazing. read more

Nail Trix - Chipped nail polish (started Tuesday) - Nail Salons Near Me - Christiansburg, Virginia

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I will make this short and to the point, this is the worst place I have ever been. They had the worst service, customer service, and attitude. AVOID THIS PLACE. read more

Great service as far as nails and eyebrows go. However, the employee's there are rude and Unprofessional; I was denied service by one of the Male technicians there because he felt as though I was giving him "attitude" when he in fact gave me attitude first which is why I became defensive towards him. He told me he wouldn't do my nails and told someone else to do them. I'll never give them my money again though (: read more

At Nail Trix in the New River Valley Mall Christiansburg Virginia I received service that was beyond rude. It was mean. And the owner seemed to gain pleasure in being so mean that I would identify it as bullying. If you don't want to encounter this while having a manicure, pedicure or other service, NEVER go to this establishment. I am a mother, business owner and full time employee. I believe in treating others with respect and kindness. Being mean is unacceptable. Bullying is appalling. When I went to pay for my service at the counter, I handed over my card and the individual checking me out looked me in the eyes, raised his eyebrows, then picked up a pair of nail clippers and proceeded to clip his nails while I stood and waited. I suppose this was a control tactic. A way for him to show me that he was in charge, was going to continue the rude behavior, and there was nothing I could do about it. I was going to let the previous rude behavior go (everybody has a bad day, right? And I had experienced rudeness here before.) But after this happened I said to him that I had been there a few times before, and felt I was treated particularly rudely during this visit. My statement was justified. His response was "I don't care". Those were the exact words he said to me. That was rude and sort of mean. But then he continued by making multiple comments, meant to make me feel uncomfortable and intimidate, as I was signing my sales slip. So, I decided to write down the name and phone number of the business thinking I would later contact the owner. I asked him who the owner was. He said "ME". I asked him if I could please have his name. He said "I am not giving it to you and I don't have to". As I left the business, an employee nodded to me and the "owner" ran over to him and said "Don't you give her my name". Well, I suppose that you are trying to hide your name because, really, you must know treating people the way you did is completely unacceptable. You should be ashamed. I hope that many others read this review and choose not to do business with you. If you care about the way you and others are treated do not do business with Nail Trix in the New River Valley Mall Christiansburg Virginia. read more