I'm not one to leave reviews, so please. *Skip to last paragraph if you don't want to read everything, thats the most disturbing part*
I went last month for a pedicure and wasn't please because, not only did we wait 45 minutes, without any warning, the lady who did it (Ken) sped through the whole experience and also missed spots with the polish, and I paid extra for the gel polish and the stone massage. The person I went with didn't even have her stone massage or her nails painted by the time I was done. I also had to sand my feet some more the next day.
Went again yesterday because my best friend was in town and we thought it would be something nice to do together, when though we both know how to do our own acrylic, and decided to give this place another chance.
First, my manicure (full set overlay with gel polish). The guy who did them (Cong) did a VERY THIN overlay (on a medium length nail), so I politely asked if he would make them a little thicker through the middle and free edge (which should've already been the case, so they don't break) and he seemed irritated and said well they will be thicker once I put the gel on, and I said I know (although they won't really be much thicker) and he made them ever so slightly thicker, but mostly at the cuticle region (wrong place). He filed them, basically filing off every bit of thickness he added and more. Painted them, which he did well with. HOWEVER, the apex of the nail is wrong and they are VERY thin at the free edge, and the nail isn't even all the way across.
Next, my pedicure. The lady who did them (Chole) did a fantastic job. If I had too, my only complaint would be I don't feel that my feet are soft enough because didn't scrub them enough, however she did spend more time getting my cuticles clean and any hang nails. She was super nice though.
*What makes yesterday's experience the worst though, was that I completed a survey that was sent to my phone while I was in the nail spa, which I completed after I left because everything wasn't done by the time I got the survey. I basically stated that I would likely be back for a pedicure and my only complaint was that I didn't feel my feet were scrubbed enough, however I would likely purchase my own gel polish and continue doing my own acrylics because the nail structure wasn't correct. I got a message shortly after and was asked to call the main number, so they could "make it right, and get this sorted" because it was "unacceptable"
I get on the phone with whom I assume is the manager (Tina, I believe) who asked what was wrong and to speak. I tried explaining that the structure was wrong, and too thick at the cuticle. She told me I could have paid $20 more and they would have cleaned my cuticles on my hands, and I proceeded to explain that my cuticles themselves are fine, its that the acrylic is laid too thick at the cuticle region. I explained that the free edge was too thin. She didn't seem to understand nail structure. She tried stating that it wasn't fair to the owner, if I wasn't happy to leave a review like that, although I thought it was a survey just for them. She then proceeded to tell me that next time when I come in for a fill in two weeks they can fix it and make it look better.. (so I have to walk around with wrong structured nails for two weeks) and then proceeded to tell me just not to get Cong next time. I then explained that I had only been there a couple times and I don't know who is good, so i dont know who to ask for and she said you will just have to figure out who you like. I asked how many people I would need to go through before I found someone, because I didn't want to come pay $40-$50 every time and not be happy. She said they don't want my money if I'm not happy, and I then said, well you got my money yesterday, and she just said well thank you. & proceeded to tell me just to go somewhere else if I didn't like them, and I said no I'll just continue doing them on my own I guess, and she said "well okay thats fine. thank you, goodbye."
Needless to say, I WILL NOT be back. read more