My first impression when I walked in was Wow!!!! This place is huge! And it was extremely busy. People getting their nails done, and people getting pedicures. And the amount of workers. Amazing It was very organized. My friend Lydia took me. She said no appointment was needed. Okay I said. But when we walked in I was like R U sure? She was. And I watched how it became R turn. I'm older. I've been to a lot of nail salons in my time. But this one beats them all. Really! I've been to some great ones in another state, I'm still new here. And I've been to 2 other ones in Sanford. This 1 is my new nail home. I'll never leave it. They have customer service down pat. They know their worth & more importantly, they know their customers worth. Both Lydia & myself walked away extremely happy with R nails. Like they really know their stuff. They listened to what we wanted and totally delivered. My nail lady noticed I needed my cuticles cut. She did that for me. I didn't have to ask. I love when U have your nail person pay attention to detail & offer without feeling rushed. It was a fantastic experience. I'm a new lifer here at The Nail Palace. Thank U Nail Palace for being extra awesome. Mel read more

Nail Palace & Spa - Nail Salons Near Me - Sanford, North Carolina

Above and Beyond experience satisfaction too expectations Definitely will come here when in town visiting family read more

Nail Palace & Spa - Nail Salons Near Me - Sanford, North Carolina

I go here very often. Every time I am met with great hospitality and really nice people. They always do a good job with both my nails and my toes. Massages could be better but overall a great experience overtime. read more

I generally get good service when coming here. My nail technician is Helen. She is great, kind, and cares about you being happy with her work. I've allowed other technicians to do my nails and haven't been as happy with their work. The spa is big and they seem to be well staffed. They have a variety of polish colors and offer different services. I think they are reasonably priced and I enjoy coming here for my nails and feet. read more

Nail Palace & Spa - DND Fiery Flamingo - Nail Salons Near Me - Sanford, North Carolina

All of my gel started peeling off. I had to file down my big toe. This is what I found when I got the gel off. read more

Nail Palace & Spa - Big toenail that has a fungus - Nail Salons Near Me - Sanford, North Carolina

If you're looking to sit in one chair, get treated as a money grab and shoved out the door, DONT come here. They always seem to be working like a community/family here and have always been kind to me and my family. Every time I've come in they've done exactly what I wanted, tried their hardest on designs and always listened to what I want. Unfortunately a lot of reviews on here are negative because no one ever likes their nails and leaves reviews. So that's what I want to do to help these negative reviews get buried! The lady who seems to run the salon is amazing and is always so helpful. Even though I moved chairs a couple times for my pedi and my full set with design, I got what I want and was very happy!! read more

Nail Palace & Spa - Full Set Pedicure - Nail Salons Near Me - Sanford, North Carolina

Never will I go back they gave me a major infection because they thinned down my nails a lot and it took a while for my nails to grow back plus they play musical chairs and depending on who you go to they always change the price bc their based off of commissio. I now go to JJ'S nail spa in Sanford at Riverbirch by bath and body works Paul that used to work there opened his own shop and it's always a set price I highly recommend him. read more

They have some awesome works who do great work then u have workers who rush and just horrible. So it's a 50/50 chance you'll walk out with what u wanted. read more

I went there and she cut my cuticles and got a nasty infection. I have been on 2 different antibiotics and my nail has separated from my finger. I haven't seen anything being cleaned. If you go there be careful read more

Used to be good; however lately service has definitely declined! 24 hours after my pedicure my nail has already chipped! They urge you to do gel polish, but then charge to remove it. read more

Nail Palace & Spa - Chipped polish 24 hours later.- - Nail Salons Near Me - Sanford, North Carolina

A chuck cut out of my toe nail Polish looked terrible And chipping occur not even a day later after wearing closed toed shoes and socks all day read more

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The nail techs were so nice, they complimented my make up and some administrators came by to see the progress the service was very nice :) read more

Nail Palace & Spa - Nail Salons Near Me - Sanford, North Carolina

First and foremost, I will be filing a formal complaint with the board of cosmetology for violations of health and sanitation regulations being violated. I also suspect that Methyl Methacrylate Liquid Monomer aka MMA is being used which is illegal in the State of North Carolina. The first red flag was when I sat down to get my nail done was a giant cut fingernail laying on the table. The manicurist proceeded to use dirty instruments on my nails and after asking him several times he proceeded to reach down and grab a different file, which still looked used. He then stopped mid-service to fix another client's nail with a file that he was using on my nails and then attempted to use the now cross-contaminated file on my hands. Nail instruments such as files are inexpensive and CLEAN and unused when used on a client. This is hands down a chop shop. read more

I came here for prom, and I got my nails done by Britney. I showed her my reference picture twice, and she did exactly what I wanted. Service was overall phenomenal, and my fullset was only $65. Not to mention, I actually got in a car crash and flipped my car three times and my nails stayed in tact. 10/10 recommendation. read more

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My previous review was for a Nail Palace at a different location. Not sure if the name has just been recycled, but this location on Horner is top-notch! The place is huge, with probably about 25 pedicure massage chairs and 12 manicure stations. There are a lot of people on staff, so even if it's busy, you don't really have to wait long. They offer refreshments including water and soda and even fruit cups for free. They give you a color palette of nail color choices where the gel nail colors match the normal polish in case you don't want to do gel on your toes, like me. They have a new kind of gel polish that one of the employees called "Chrome nails". They are beautiful iridescent colors that I haven't seen anywhere else. Just stunning! All of the employees are very friendly. My only critique is I wish they would have the place set up to allow for your mani and pedi to be done at the same time like they do in California. It saves SO much time!! But, I haven't seen that here in NC. read more

Nail Palace & Spa - New irridescent gel nail colors. They are magical! Cost $7 more than regular gel. - Nail Salons Near Me - Sanford, North Carolina

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This place used to be my favorite and I had found my forever tech, but I now see why I stopped coming here after she left! I went in yesterday for a pedicure and a fill in and had absolutely no complaints with the pedicure, Don is the best!! I felt like the lady that did my fill in rushed because by this time, the salon was almost empty and quiet. My nails are crooked and with our family vacation and a big event coming up, I'm probably going to end up soaking these off and starting all over read more

Nail Palace & Spa - Nail Salons Near Me - Sanford, North Carolina

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I've been here twice before and had good experiences, but unfortunately I'm leaving in pain this evening. I asked for my nails to be trimmed a bit, the nail tech cut them as short as they would go without bleeding and then to scrape off extra polish, she dug her fingernail far under my toenail. Wanted to cry it hurt Ugh! And the nail isn't even at all! Worth $45? I think not. read more

Nail Palace & Spa - Nail Salons Near Me - Sanford, North Carolina

My daughter has been a customer of "one of the best"(as stated by management) nail techs for over 3 years. Despite rising prices her quality has always been on point so she continued to use her. Tonight she went in for her senior prom nails and was very disappointed in the quality. During the first service she mentioned she didn't like the thickness but was told it would mess up the set if she corrected it. Almost immediately my daughter went back in to ask that they be fixed. She was charged again full price. As a stylist, if I provide a service that is not quality and my customer requests I make it right, it is done at no cost because the mistake was mine. The manager stated the issue was not her tech, but that my daughter just did not know what she wanted. Notice to all, be cautious sending your teenage daughters in alone because there is a good chance they will be taken advantage of! Pic provided..if this is the quality the "best nail tech" is providing in a salon...look elsewhere! read more

Nail Palace & Spa - Nails - Nail Salons Near Me - Sanford, North Carolina

I have no idea what happened to this nail salon. My wife and kids been coming here for years. I have no idea if it's under new management or owners? The place is poorly managed, wrong nail tech, language barrier, cleanliness and pricing. read more

Literally the worst place ever. I got there at 2:30 and they kept me in there until 5pm??? I had been moved three times and still no one could do my nails the correct way. They then charged me $70 and when I said that was outrageous he started raising his voice at me making me cry. I gave him $40 and went to walk out then he yelled at me again so I threw $40 more down and just ran out crying because of how rude he was. If his techs could not do the design they should have said that. The only good thing there is Amy because although she didn't do it the way I wanted she did her best to help. But Nate? He is the absolute worst. Completely rude and awful. The nails I wanted were the pink design. The nails I got were the blue. I asked for blue, and honestly squiggly lines should not be that hard to do. This is outrageous read more

Nail Palace & Spa - The nails I got. (I asked for blue) - Nail Salons Near Me - Sanford, North Carolina

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Updating this because my gel mani/pedi peeled of along with pieces of my nail only a few days after service. My hands and feet looked like trash in my graduation. So mad! ...They will massage you to sleep if you upgrade your nail service. Not the most relaxing because it is such a busy place. It helps that they have plenty of nail technicians and a great system in place to fit you in. I got a gel pedi/mani to look nice for my graduation 2 weeks from now (no artificial nails). read more

Horrible organization. Checked in with only two other people waiting. Several other walk-ins came in after me. Almost all got sat before me or the other two ladies waiting. Finally get brought back- only to have the lady say she can't do a fill. She moved me to another spot. Then I got moved again because the person who's station is been moved to had an appointment to keep. An hour of waiting and being shuffled around and I got nothing. Walked out. There are other much more organized and professional places. read more

I've been going to this nail salon for a few months now and sadly I do not want to go back. I went for an SNS re-do. I had a guy this time, normally a female. He asked if I want cut down I said no. Well he filed so much off he HAD to cut down the nails on my other hand. I asked for soft square and he couldn't get it right. Then he kept messing up on two of my fingers. After that he kept coming to the nail dryer to see if it had dried. He checked by PRESSING on it and when you do that to SNS it leaves a smudge appearance. I said DUDE if you keep pressing on it you're going to keep messing it up. He nodded and smiled and then just kept doing it. I was there for three hours. In order for my two nails to be fixed he had to put gel nail polish on it. I was furious and it showed on my face. I told the guys at the counter ( after they asked if everything was okay) and of course I still had to pay full price. Ugh! read more

Right when my aunt and i came in the boys at the front desk helped us right away ( they're very cute plus they speak fluent english). if you come here ask for lou , he speaks pretty decent english and tries his best to make sure your nails look perfect. (if the hispanic boy from the front desk reads this hmu on snap @valentina_g40) read more

Nail Palace & Spa - gel manicure - Nail Salons Near Me - Sanford, North Carolina

I tried this place when I was pregnant. The day before I actually gave birth. Kept having to tell the tech not to massage my ankles a certain way that would induce labor...well, like I said I had my beautiful daughter the very next morning. Anyway, never liked how they actually painted my nails. I went to the nail bar in the back for my gel manicure and it's so dirty and gross. 18 months later, I go back to try it out. It's literally a mile from my house and I didn't want to drive 40 min to a decent place. Big mistake. My toe nail polish is already chipping, some spots aren't even painted. ??? How?! And then my gel manicure (the nail bar was still nasty and gross) is horrendous. She filed my nails way too low and lopsided, they are not even! The GEL is peeling already and I've had these for four days. NEVER GOING THERE AGAIN. Also, it's so crowded and busy. Not relaxing at all. read more

Never going back again ! Been twice and hurt me both times! This time ran the "cheese grater" over my foot and it hurts something terrible. My son took me the first time, my daughter the second and I didn't want to hurt their feelings since they used hard earned money to do something nice for me. Seems clean and the polish looks nice but I'm truly afraid to go back . I'm hoping this doesn't get infected and it's bruised pretty badly. IMO take your chances. read more

Nail Palace & Spa - Nail Salons Near Me - Sanford, North Carolina

I never do reviews but if I could give it 0 stars I would !! This place is terrible never in my life have I ever experienced something like this! I had a pedicure done & I noticed my feet started to itch, foot fungus. Later after seeking medical treatment my feet began to peel. I have been in so much pain to the point I could not even bend my toes. I had to get an antibiotic for this. Terrible customer service they do not take their time with you everything is a rush! My daughter is a cosmetologist & we made a complaint to state board. Now I'm in excruciating pain !! DO NOT GO THERE I REPEAT DO NOT GO THERE !! read more

Nail Palace & Spa - Nail Salons Near Me - Sanford, North Carolina

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Hi priced for minimal service. I wanted legit gel nails and they tried to use powder which we all know is acrylic. I paid $40 for a full set and they did not even touch my cuticles. Nails are extra thick and uneven. Wanted a design and got something totally different. I won't be coming back...EVER. Asked for a drink and didn't even get one and they were giving them out to everyone around me. My nails even hurt and feel like they are about to fall off. I must've gotten a horrible nail tech. read more

Nail Palace & Spa - Wanted the top and received the bottom. I did ask for round nails. - Nail Salons Near Me - Sanford, North Carolina

Very busy place with a chemical smell from the acrylic nail applications. Clean place but way to busy for me.

Me and my family just recently moved to sanford and just found this place and thought it was amazing, at first me and my mom would consistently go together and get our hands and feet done consistently by a husband and wife and they are alway so kinda and friendly until one day last week my mother went in to get a fill in and our usual was backed up so my mother decided to get a pedicure to kill time before her turn to get a fill in and she got someone different then our usual a younger man who from jump didn't want to do her nails and was extremely rude tans snarky with her from jump and she continued being kind even to his awful attitude and it caused a whole blow out argument with no owner or management intervening to stop the issue or find resolve with the terrible behavior of this employee until she told him not to do her nails if he is going to act that way and this all stemmed because he didn't want to do her nails and instead someone else. Highly disappointing read more

Decided to give this place another try and I regret it. I believe that the tools that were used for my pedicure were soiled, as they went in a pencil box type of container. Did not see her take them out of a sani pack or any kind of disinfectant. She cut the side of my big toe while trimming the cuticle, 2 days later and I have a full blown infection. This was NOT worth the $45. I will take my money to a more sanitary establishment next time. read more

Nail Palace & Spa - Infection - Nail Salons Near Me - Sanford, North Carolina

So let me start by saying that I used to come here all the time prior to Covid. This was my go-to place! Now that I feel safer to go out again, I decided to get my nails done. I saw some terrible recent reviews, but I figured that every experience was different & since I could not find any other nail places here in Sanford I decided to go here! Not to mention, as I said previously, this was my go to nail place years prior. Now I made an appointment the previous day, but when I came in today, I did not get service until an hour after my schedule time! Now, I'm not one to complain about times, places are busy & especially on the weekends. My main complaint are my nails itself. I showed a picture of what I wanted (marble nails) to the tech and I had asked him if this was something he could do. I also said I had other nail options in mind if he couldn't do that. He told me that it was no problem, in fact one of the receptionists hyped him up to be really good at marble. However, this was NOT what I had in mind & when I had mentioned something about that he told me that the picture I showed him was "inaccurate" and how it's "harder to do marble with gel nail polish & that picture was done with dip powder." Instead, my nails look like someone spilled paint or maybe even drew squiggly lines on the nails. This is NOT marble at all! I also suggested a color change & rather than take off the paint color, he painted over the original & then went on about how I am "persistent" and how "things don't get past me" for about 5 minutes. This made me feel awful for asking that my nails to look like I wanted them to. Mind you, I don't like to complain, in fact this is my first review! I'm very much the person to accept poor service or even brush off people's poor performance as having a bad day or rough moment. However, after today I decided that I needed to inform other people about this. I'm so upset, definitely $50 that went down the drain!! read more

Nail Palace & Spa - Nail Salons Near Me - Sanford, North Carolina

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If you want a rushed service, where they throw you around & cut you & then proceed to spray alcohol on your open wound, this is the spot for you ! Came here for relaxation and left furious ! This nail tech smacked my shin every time he was trying to indicate that he was ready to work on the next foot. When I told him he was hurting me he laughed. He cut two of my toes with his sharp fingernails and then sprayed alcohol on the exposed skin. He literally rubbed the lotion on in seconds, was so rough that I had to tell him 3 times to be easier, rushed me to pick a color, and finished my pedicure a whole 15 minutes before my mom was done. And we started at the same time. There was nothing relaxing about my experience at all. I told Nate & the kid at the front desk about my experience and they didn't do anything about it and still paid full price for both services. My mom had a nice lady as her nail tech and for that I tipped accordingly, but as for the man who took care of me I have never been treated this bad in a nail salon in my life. I will never be back. I'm disgusted. read more

The man doing my nails was to busy talking and accidentally cut my pinky's cuticle with the grinder... he then continued putting the acrylic nail gel over it (it stung really bad). The result came out really cute just a lil sloppy. read more

Nail Palace & Spa - Very cute nails but I'm not a fan of crooked nails. - Nail Salons Near Me - Sanford, North Carolina

My friend and I went to this place for the first time and will never go back. My friend got a full set and the guy doing her nails did not ask her the length or shape she wanted her nails, just proceeded to make them very short and they're very uneven. She showed him a picture of the design she wanted and her nails are nothing like the picture. I got a fill and mine and very uneven and crooked. I have coffin nails and the lady doing my nails made them so thin they don't look like coffin anymore. She even left a clump of acrylic on my nail and didn't fix it. We both have nail polish all over our skin as well. We tried to contact them multiple times with no response. Very disappointed in the lack of customer service and quality of their work. read more

Very nice e nail salon. I believe it's the largest in Sanford. Very nice staff and very clean salon. Close the every place I shop

Don't. Freaking. Do it. This place is disgusting. It is so dirty and the pedicure SUCKED. If I could give it 0 stars, I would. The guy who did my pedicure kept digging into my nail beds with his nails and it hurt SO bad. The massage was non existent and the polish looked terrible. Save your money. Not worth it at all. read more

What's not to love about this nail salon? They are located in the shopping plaza in Sanford next to Marshall's. I was really impressed when walking into the Nail Palace. There was no wait, we were greeted and seated in our pedicure chairs right away. The staff is friendly and the service is great they really go out of their way to make sure you are satisfied and happy. The prices are very reasonable as well. I am really satisfied with my nails! My new go to nail salon!! read more

Nail Palace & Spa - Complimentary soda and Snacks! - Nail Salons Near Me - Sanford, North Carolina

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I went there with a friend on a busy Saturday morning to get a pedi/mani. There were only 2 guys working there, and the place had already 4 customers being serviced. We were seated on the massage chairs for the pedi, but one of the chairs (mine!) was out of order, which he apologized for. Well, we soaked our feet for about 30 minutes before one of the guys started on my girlfriend's pedi. By the time he was done with her feet, mine were all pruney, having been soaking for a looooong time! In the meantime, more people came in the store and they were told it was only going to be a 20 minute wait (riiiight!!!!). So after 1.5 hours that it took for our pedicures, we decided to skip the mani and we said good riddance to the Nail Palace. I also forgot to mention that the "special" required cash only, but we did not get a receipt. read more

Normally this is my favorite nail shop but as of 9-9-19 it is not. I had called the day before and set a nail appointment but when I got in Sanford the one that has always did my nails said she had a 10 am appointment now I drive from another town to Sanford she offer for someone else to do my nails but that is not who I like. These nail shops need to stop I know who I want to do my nails and give MY money to. She offer me to come back later that day and week but I had to go pull12 hours that night and a morning the rest of the week NO couldn't do. Also she clam that someone called me back 5 times in had NO miss calls in my log from the day before at all I don't like a liar and I only have on phone but my nails where done by a nails in my town and will probably go back. read more