I am SO disappointed! I have been going to Rainbowy Nails in Cambridge for a very long time. Usually they have time to squeeze me in but I went at 5:30pm and closed at 6pm and they were packed :( so they couldn't. So I decided to venture over to the Cambridge Centre to Nails 4 You! He asked me what service I wanted and I asked for the "$20.00 nail acrylic fill!" The reason I didn't want anything fancy is cuz I knew I've gone there before and they screwed up. So I sat down and he started doing my nails. Brought over the nail polish things and asked me to pick a colour! That's ALL he said! I picked my colour! He started putting on the polish without saying anything to me! His name was Long! After we were done I looked at my nails, I wanted them more pointy and they gave me almond style nails and they were ALL uneven :( but I was in a rush and I just paid for them. It came to $46.20 but I didn't even think - didn't leave a tip cuz I was pissed at how they looked and was distracted by that! Right when it clicked in it was too late and I said to him, why did it just cost $46?!?! He stated to me cuz you got "acrylic fill and shellac polish!" I said what?! I never asked for that! And he said yes you did! I said no I didn't and he goes "well you had it on your nails previously!!" And I said so? Just because I had it on before doesn't mean I wanted it this time around?! And he goes "oh well" by this point everyone is looking at us. Even tho I wasn't being rude or loud. It's the fact it's fully open so the whole mall can hear (which is another thing I hate about going there ppl watch while you get your nails done and pedis done, how comfortable is that?!) so I walked away! I went to the car and called and asked to speak with the supervisor or owner. Casey the supervisor came to the phone and I told her what happened. She told me she believes her staff Over the customers and that I did ask for it! So at this point I offer to come back in, they take off the polish and refund me my difference! She said come back and I'll refund $5 and I'll do the service ! I'm like are you serious? It was YOUR f up! Well they would do nothing to correct it! Also they charged me $4 per nail to fix. I have never been to a salon that has ever charged me to fix nails? So weird! Yes if you break two weeks later it's your fault whatever / but if your going for a fill and one has popped off , I have never been charged for that! So I was just baffled! They are horrible in there for customer service, rude, they don't care about making ppl happy they are money hungry thieves that just want to up charge you and if they can't do that ; they will lie to get their way!
After I leave I go home and write a review of what happened! I tagged Rainbowy nails because I wanted to show them what happened and they were part of the story on how I ended up there! They messaged me and told me they were sorry they couldn't get me in cuz I'm a regular and to come in and they would fix Nails 4 you mistake for FREE!!! NO CHARGE!! Are you kidding me?! Now that's the customer service I'm talking about! This is WHY I only go there! Check out the screen shots of our convo! I would highly recommend them over anyone!!! read more