Extremely Disappointed by How My Daughter Was Treated
I brought my 12 year-old daughter to this salon, hoping for a supportive and gentle experience. She has very long, very fine, extremely curly hair that gets badly knotted, and she's been struggling with it. I was sitting with her, making jokes to help keep her distracted and calm. She especially hates getting her hair detangled--particularly when it's dry, and it was dry. She was pulling it apart which I get was necessary but my daughter was visibly cringing.
As the detangling process became too painful and the cut was half done, the Noelle decided to move her to the sink for a wash. My daughter was already frustrated and tearful. At one point, I asked her a question about someone named Nolan, and she responded loudly, saying, "What about Nolan?"--not out of disrespect, but simply because she couldn't hear me over the sound of the water and her hair being washed.
Instead of responding with understanding or patience, the salon owner became visibly angry, grabbed her face and chin tightly from behind, manhandled her while washing her hair, and threatened to send her home for being rude. This behavior was deeply unprofessional, completely out of line, and absolutely inappropriate--especially when dealing with a minor.
I said I didn't want her working on my child anymore, and she apologized and left us. In that moment she knew she crossed the line.
It ended with me and another kind associate quickly trying to detangle my daughter's hair at the sink, cleaning up the conditioner, and managing a confrontation with the owner/stylist, who now denied manhandling her.
She refused to finish the haircut (which I was okay with), and I refused to pay.
I don't know if she was having a bad day, hates children, or is racist. She is not a nice human being and I will never go back.
Rather than offering compassion to a young girl already in distress, the situation was escalated unnecessarily, leaving my daughter even more upset and self-conscious. No child should ever be treated this way by someone in a position of care.
This experience was deeply upsetting and unacceptable. I strongly urge other parents to reconsider bringing their children here. A salon should be a place of support and comfort--not intimidation and hostility.
And to every parent and young person reading this: Please know that you never have to accept bad behavior from someone working on your body--whether it's at a hair salon, a dental office, or a doctor's clinic. Even if they're an adult or a professional, you have the right to speak up, stand up, Unfortunately my daughter learnt this lesson the hard way today and I am mad at myself that took her there not reading up on noelles attitude to others. read more