I had a very disappointing experience at this salon, both with the results of my hair and, more…read moreimportantly, the unprofessional conduct of the owner, Dee. I originally booked a consultation for a warm honey balayage with another stylist, but Dee ended up doing my hair. I wasn't told why, but I didn't mind at first. However, from the start of the appointment, things felt off. I explained that I wanted a balayage for its soft, blended look and easier grow-out with my dark hair. Dee responded, "I think I'll do babylights." I trusted her judgment, assuming babylights could achieve a similar effect. Unfortunately, the result was not at all what I asked for. The highlights were streaky and yellow-toned, with two very bold, chunky money pieces at the front. I was charged $300 (+ a $50 tip) and rushed out without being shown the back of my hair. I later emailed Dee with my concerns. She acknowledged them and scheduled a correction. During this process, I also received chaotic and unclear texts from her, which made me nervous, but I wanted to give her a chance to fix it. For example, I was sent ideas that did not look like the balayage photos I showed her, so I tried to politely explain what I wanted. The follow-up helped slightly, she toned the money pieces, but the overall colour was still streaky and unblended. I wasn't even given a rough blow dry; I was sent home with soaking wet hair, making it hard to assess the results until later. I followed up again, requesting a partial refund since I would now have to pay for a root blend elsewhere to correct the work. Dee declined. What really shocked me was when she later responded to an Instagram story of mine to say the hair didn't look nice and she was "shook" when she saw the photos. This felt incredibly unprofessional and rude, as I posted what I thought was a nice photo. She insisted that I come in for another fix, but I declined as I had already made three separate trips (including the consultation) from Toronto to Waterdown. At the end of the day, I know it's just hair and I'll get it fixed elsewhere. But the whole experience, from the poor communication and rushed service to the unsolicited personal messages and unprofessional comments, was deeply frustrating. I also asked her to stop texting me and she didn't respect this request, as I just wanted to move on and have it fixed elsewhere. As a final note, I was also uncomfortable listening to Dee speak negatively about former employees and "Waterdown moms" during my appointment. It did not create a welcoming or professional environment.

Fantastic place and staff with great service and atmosphere…read more Loved my expierence and will be back again.

Honestly it wasnt that bad of an experiance but it just closes to early for me, sometimes i just…read morewanna go to a place like that late after school and and see my friends get messed up.

Awesome cuts & colour, I always leave happy…read more Highly recommend Jamie - so personable, and lots of fun. I've been going to him for years.

I had a jr stylist. I think her name was Diana. I loved the cut! She really took her time to make…read moreeverything look perfect. Very happy. Dawn

Disgusting customer service by the hair stylist that ruined my daughter's hair and blamed us…read moreinfront of other customers. They will not return any calls or emails and ignored us. I have now learned of many people telling me they wish they knew cause they would have warned me. Embarrassed me infront of my child and customers and rude

This salon has been at 414 pearl street for over 10 years, and I've been going here since day one…read more The staff is super friendly as soon as you step foot inside, to when you leave. The stylists make sure that you leave with a smile on your face. I definitely recommend this salon to everyone !! You will not be disappointed !

I am really not one to leave a bad review. But I am so absolutely shocked by my experience at this…read moresalon. I won 2 gift certificates to get my haircut with a specific stylist. I called to book an appointment but was so happy to find out they could squeeze me in that day. I also found out this stylist had 25 years of experience and has been there since they opened - so I felt confident she could do what I wanted. To start my hair was quite long with my roots (dirty blonde) having grown about 10cm out that then went into a light/copper orange colour. I asked for my hair to be cut my shoulders and to blend coppers with blonde throughout my hair. I showed the stylist a few pictures of the exact hair I wanted. (picture below) She then suggested I blend my natural colour into it as well. I was a little hesitant but I trusted her opinion. We had a few moments where she asked me of a specific colour or technique that I said no to. I did not want white blonde in my hair and I wanted it all blended "Naturally" or "evenly".During this time she bragged about how healthy my hair was (relevant later). During this process she dropped a massive blob of highlighter onto my jeans which then stained them. When we finally got to the end and she had rinsed my hair - I started to cry. There was white blonde streaks with a dark brown/black and also just maroon/red colour throughout. There was no resemblance to what I had asked for and the streaking was horrible. It was carelessly done and did not look good.(I've attached pictures). Another stylist tried to help by putting red toner on it which only made it pink. After this, I said I just wanted her to finish cutting (that part seemed to go well) and blow dry and then I wanted to leave. She insisted I come back in two weeks and she will fix my hair because it is so unhealthy and damaged that the colour didn't sit right. Which completely contradicts everything she said before. (Got my hair looked at by someone else and its healthy). She then insisted the dark colour was my natural hair colour... my hair is dirty blonde. She then tried to get me to come to the colour room where we can "fix this" she said. But at this point I was so upset that I wanted to leave. I didn't feel comfortable with her touching my hair again. So we went to the reception desk and it took me another 45 minutes to get out of there. There had been a miscommunication about me being able to use both my certificates (Which they had said I could in the morning). During this time the stylist had been giving me death stares and insisting she did nothing wrong. I said I would pay for the haircut but not the colour. I also didn't want to get it fixed because I felt so uncomfortable there. The real MVP at this salon is the young lady with the short curly red hair. It was getting intense with my stylist at the front desk when this young lady walked by. I asked for her to come over because I was feeling uncomfortable. The stylist started to raise her voice and be nasty to this other staff. But this young lady remained polite and stood up for herself. She then took over and helped me sort out paying. During this time the other stylist kept coming back to give me glares. I'm sorry to leave this review but really I am in shock at her behaviour.

Followed Jamie Violo here from a previous studio that he worked with. He's a GREAT stylist - I…read morealways love his input on how to cut my hair, and always leave feeling refreshed and definitely a little more stylish than when I went in. He's personable and friendly and upbeat, and conversation always flows. As for The Studio - all the staff seem very friendly and welcoming. Very spacious, with a large waiting area, comfortable shampoo chairs, and comfortable chairs when you get your hair done too. I had a great experience, will definitely return.

The service was nice. But I went for an easy job of wash, cut/layer, and a dry. And my layers are…read moregod aweful. I have a wedding coming up and I probably will have to get another hair cut to fix the mess

I started going here a couple of years ago and go to both locations…read more My very thick & light wavy mop was transformed, as it is every time I get out of the salon chair. I have never coloured so cannot comment, but when I do it will be here. My son comes here too as he was blessed with my hair. He tried other places but they didnt do a good cut or thin out his hair.

Owner stopped caring- he's talented but doesn't use it anymore. He opened another location and a…read moreschool and I watched him upset 20 year clients and not give AF and talk poorly about them after they were gone. Used to be good - if expensive. Upcharge for having an extra inch of growth on root touch ups. He doesn't care about satisfied customers anymore. The products sold in front even went downhill.... Sad Never complained there myself cause I'm not naive I know he would do nothing about it these days. I just witnessed this decline over the past 17 years. I reccomended this place to friends and family years ago. At least 5 people I know started going. My gram had a standing apt every 6wks. They all stopped going. Every single one. Took some longer than others. To me..That says a LOT! Independently they ALL stopped! Those people don't even speak anymore, so it's not like they huddled up and decided to boycott I was happy to pay 500 for a great cut and colour. Now? Hahahahaha noooo, not for that attitude - lack of care, dismissive.

I used the online booking tool to make an appointment for 12:00 at a specific New street and…read moreGuelph. After Triple checking my email for the confirmation I went to get my hair cut. I arrived and sat there for a few minutes, mildly confused as to why it was empty. A worker (not sure who) came in and promptly got very assertive with me, saying that I couldn't have booked an appointment there and I was wrong. I tried explaining that I had the webpage that said the location I booked for and the email confirming the appointment. He continued to say I was in the wrong and without a single word that wasn't accusatory, he ushered me out of the salon. Got a good walk in haircut at Roseland plaza. Though I didn't get a haircut at hair xtacy today, after seeing the way someone there speaks to others, I don't think I'd want to.