Went here for the first time on a Thursday. Was able to call and get an appointment same day and…read moreglad I did! Went and got a regular manicure since I'm trying to let my nails heal a bit. I got a pedicure and manicure and it was a great experience overall. Patty was very friendly, patient and great at doing nails. She did a fantastic job massaging my feet for my pedi and painted my nails with great detail!

From the owner: Empress Nails & Spa is a one of kind luxury nail salon. We offer complimentary ice cold beverages…read morewhile you sit down and relax while getting pampered.

I have been coming to this salon, specifically Allure next to HEB in San Juan for years for my…read morepedicures. Today was my last visit here, im extremely disappointed in the service done, and didn't even get to finish it because of how it was going. The lady helping me, although super sweet, she was not doing a great job, cut my cuticles and they burned and left a mark, and was taking forever. 2 hours and 30 minutes for a pedicure? Insane. Stopped the service at the 1 hour and 15 mark. Additionally the receptionist was speaking very loudly and profane on the phone, apparently with an ex partner, which is in my opinion extremely uncomfortable and unprofessional even if there is no other customers but me. The quality of this salon has gone down greatly, again extremely disappointing.

i made an appt today with vanessa at 10:30. i go during my lunch hour. i called at 10:22 to let…read morethem know i am running behind and if it's ok to set appt for 11. the receptionist said yes. so i drive in to the parking lot at 10:58 and get a text from the salon that vanessa cancelled my appt because she got a walk in. after the receptionist confirmed my appt change from 10:30 to 11. so i go in and there is no walk in just the receptionsit and vanessa sitting there on her phone. so i ask why are they cancelling and the recptionist says now that vanessa has an appt at 12:30 and can't see me. mind you this is all happening at 10:59- 11am. so i left and went to empress nails across the street. they have gel x and patty did a great job! this salon probably loses a ton of business because the girls who work there lie so they don't have to see anyone. so unprofessional. i do not recommend and the work is not that good. i go for convenience because it's close to my job. management needs to step up.

They do an ok job on nails, but nail art isn't definitely not ok. On the left is what i asked for…read moreand on the right is what i received. I am very disappointed with results, if a nail tech is struggling with a design i would much rather them be open about it, than do a messy job like this and allow me to pay for it. Very dissatisfied.

If I could give it zero stars I would. I have never written a review before but I feel like I…read moreneeded to with this. I got shellac and it begin chipping on the second day also the color started to fade away and they're so terrible that at only one week later, I have to go get new ones.

Very friendly gentleman that did my pedicure. Facility is clean and instruments packaged for…read morecleanliness. Would recommend this facility.​

Horrible, she was late, then she didn't put anything on my feet to clean or soaked, 5 seconds…read moremassage don't go!!! save your money!!! THE LADY DOESNT CARE ABOUT HER CLIENTS FUCK THAT BITCH

I have been going there for years and you cannot go wrong with anything you get. My nails last a…read morelong time looking great and fresh. A must for anyone looking for fantastic nails or toes!

Found a pearl in the sea of oysters! Was very happy with both my mani & pedi very personable…read moreowners. I will be back!

The older man who did my pedicure was in such a hurry and very rough. Because of this it wasn't…read moreeven enjoyable. I had so many cuts on my toes and cuticles by the end of it. I was dreading getting them painted because I knew it would burn. Worst pedicure ever, Do not recommend.

Don't go! I'm still upset that I was not offered a partial refund nor a visit back to fix the…read moreproblem. When I called to tell them what went wrong I was yelled at.. don't go.. it was the day before the wedding and I had mentioned that to them, but at the end of the call he said: I curse you!.. mean people