Sutter Davis Hospital has provided my family with professional and empathetic care. The wait time…read morewas not prolonged, actually pretty quick in the emergency room. Procedures were explained and questions were answered. I'm so grateful that Sutter has a hospital close to home. Parking is always EASY! Campus is always clean!

I brought my infant son to the Emergency Department after being referred from Urgent Care, and…read moreunfortunately our first interaction left a very negative impression. The RN at the reception desk, Diana S., did not provide the level of professionalism or courtesy I expected. The Urgent Care staff gave me a referral paper with my son's information and instructed me to hand it to the Emergency Department staff. When I handed the paper to her, she did not look at it and instead began asking me questions about my own medical history, including my allergies. My infant son was right next to me in his stroller, and I had to interrupt to explain that he--not I--was the patient. Had the referral paper been reviewed, it would have been clear that I was the mother and my infant son was the patient. The most upsetting moment was when a gust of wind blew the referral paper onto her side of the desk. She picked it up, crumpled it into a ball, and threw it into the trash without saying a word. Since Urgent Care had specifically instructed me to hand that paper to the Emergency Department, seeing it immediately discarded without any explanation was shocking. As a mother bringing my infant to the ER, I was already scared and worried. This interaction made me feel deeply disrespected. Patients and their families deserve to be treated with basic courtesy, especially when they are seeking emergency care for a sick child.

Dr. Dasari has been my primary care physician for 10 years now and she is AMAZING! She is very…read moreattentive to her patients needs and concerns when it comes to their health. I would highly recommend her if you're looking for a doctor.

Dr. Dasari has also been my doctor for the past 11 years. She is the best! She takes time with her…read morepatients and really gets to know them. I highly recommend her!

I don't know where she is now but when Ivsaw her she was on Low Court in Fairfield. I want her back…read moreas my doctor. She's amazing as a primary care MD -- caring, thoughtful, thorough in her patient care. Care was always top notch. Office staff created a good experience as well.

By far my favorite primary doctor. She is very thorough and explains every detail of what is being…read morereviewed. She is easy to talk to and Dr. Liu pays really close attention to all your concerns.

They know how to care for their patients. It's effective, efficient, and they care…read more One of the best in the business of patient responsibilities.

First time at this location for my aunt. Her transition from Arkansas to California has been…read moreextremely easy with the help of the front desk ladies. They are on the 2nd floor and always so patient and helpful. Their positive interaction with all the people checking in is excellent! Dr. Shah, Paarth was great! We were so happy after our first visit. The Dr. was attentive to our questions, he was thorough and very knowledgeable. I feel confident knowing my aunt is in good hands at Northbay

Since my daughter's primary care physician did not have any availability when needed, my husband…read moreand I scheduled an appointment for her at this Walk-in Care Clinic, since they unfortunately do not have one in Fairfield. Upon arrival, we were greeted and checked-in by the staff at the front desk, who seemed friendly enough. Since we arrived quite early, we had a little wait before being called back to be seen. We are pleased by the overall quality of care that our daughter received here. The medical assistant and nurse practitioner who saw our little one were friendly and excellent with our daughter. The nurse practitioner was knowledgable on the various illnesses currently going around and prescribed the appropriate medication for her. Overall, we are thankful that there are walk-in care options when primary care physicians do not have any availability for that given week. However, walk in care unfortunately does not see all types of patient complaints. If you have a sick child, this is definitely a viable option though.

I wouldn't recommend coming here with a pretoddler. The staff were all very friendly from frontdesk…read moreto nursing. I brought my 2 year old here and I could tell that the provider doesn't typically see little ones from the way they did their exam. I guess ultimately I got what I wanted and the wait wasn't long due to only a few people waiting. I'm just saddened by how poor our medical system is from my regular clinic not having access to take us and how urgent centers typically use midlevels to provide care. I think Northbay urgent care might be better but more busy.

I've been to this urgent care 3 separate times now for myself and my kids and every single time…read moreit's been an amazing experience! The staff is so sweet, they're so attentive, and always feel so cared for by them! I prefer them over anywhere else I have gone.

Everything they take care of everything Paul had cancer had radiation. Had medicine had chemo and…read morenow he's on immunotherapy and the cancer is down to like 1.85%. They communicate the email they call you. They've got a website a person portal nothing but good stuff.

I'm not sure why the rating here is low. Service is excellent and the staff is friendly. From…read moreradiology to surgery...all amazing. The oncology department is topnotch. The nurses' professionalism, standard of care and compassion is second to none. The doctors are honest and patient in answering all questions. This is not your standard hospital. This is a military hospital where the staff works hard here despite other competing priorities such as military obligations. They also worked during shutdowns. Definitely an all star health care facility.

Extremely Disappointing Experience With the LASIK Department…read more I am extremely disappointed with the way my LASIK surgery process was handled. As a soldier, I understand that medical procedures have strict eligibility requirements and that a patient can ultimately be found ineligible. What I do not understand is the way this situation was communicated and handled from beginning to end. Prior to my appointment, I was informed that the slight deviation in my eye could potentially result in disqualification. I understood that this was a possibility and was prepared for the procedure to be denied if the medical evaluation determined that I was not a candidate. However, after traveling approximately seven hours to the facility based on being told that my surgical packet had been approved, I was given a completely different explanation. Upon arrival, I was told that the deviation was not simply a potential disqualifying factor--it was apparently too severe for them to operate on. I was then informed that I would never be able to have eye surgery. That is an extremely significant conclusion to give a patient, especially after previously communicating something substantially different. If the condition was severe enough to make me permanently ineligible for eye surgery, that should have been clearly communicated before I was told my packet was approved and before I made a seven-hour trip. The only additional communication I received was an abrupt phone call from an optometrist who identified herself as Ms. Wang. The only instruction I was given was essentially, "Stop rubbing your eyes." I was not provided with a clear explanation of what had changed, why my previous information was different, or why I was suddenly being considered permanently ineligible. What was particularly frustrating was that the surgeon would not even speak with me directly to explain the decision. Instead, I was left dealing with an individual who was extremely argumentative and disrespectful in the way they communicated with me. Rather than treating me like a patient who was simply asking legitimate questions about a major medical decision, I was spoken to in a condescending manner, almost as if I did not understand the most basic concepts being discussed. I was not asking anyone to perform a procedure that was medically unsafe. I was asking for a reasonable explanation of why I was previously told my packet was approved, why the determination changed upon arrival, and why I was now being told that I could never have eye surgery. Those are completely reasonable questions for a patient to ask. The seven-hour drive made the situation even more unacceptable. This was not a minor inconvenience. I spent significant time, fuel, and effort traveling based on information provided to me by the department. If there were unresolved medical concerns that could result in permanent disqualification, those concerns should have been addressed before I was told I was approved and instructed to report for surgery. The biggest issue here is not that I was ultimately found to be a poor candidate for surgery. Medical professionals have every right to determine that a procedure is unsafe. The issue is the lack of consistent communication, the apparent change in explanation, the absence of a meaningful solution, and the disrespectful manner in which my questions were handled. I would strongly encourage the LASIK department to reevaluate how it communicates surgical approvals and disqualifications to soldiers. Patients deserve accurate information before traveling significant distances, and they deserve to have major medical decisions explained to them by qualified medical professionals--not dismissed, talked down to, or left without answers