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    Nada Bus, Inc

    2.0 (4 reviews)
    Open 8:30 am - 6:00 pm

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    Roadrunner Freight - Driver side indent close up

    Roadrunner Freight

    1.5(53 reviews)
    0.5 mi

    When my car was shipped there were no roof dents. When it arrived, something heavy had landed on…read morethe roof during transit, putting two dents at the frame/roof juncture, in the exact same place... like a metal bar; the indents were in the exact same place and at the almost exact same weight indentation. Rather than step up and own the damage done during shipping my car from TX to MA, the #subcontractor Roadrunner hired conveniently altered the time of delivery from day to evening, pulled into a spot with low lighting, & delivered during very cold rain, obscuring the damage, while requiring a signature to 'sign off' on the delivery. The weather got progressively worse going into winter, & there were other pressing issues that required my attention. Still experiencing #STM deficit due to #CovidAlpha, I forgot to check over the vehicle for a few weeks. My car was driven 5x during those weeks & parked in a private parking space, with no trucks or heavy equipment nearby that could have done that damage. Being the person I am, I thought I'd let a couple more weeks go by and continue waiting for a #Roadrunner's sub-co to own up to the #damage they did to my car, but no call was received. I decided I would post a review re: their blatant #unethical #business #practices, but I forgot, until now! #LongCovid was on their side! Anyway... I finally remembered & am posting my experience to warn anyone reading this review to be extremely cautious when choosing an #auto #transport co... #Roadrunner may take your money but they do not follow through post-delivery... & their subcontractors are highly #unethical, #imho.

    I purchased a 200lb tug for my RV trailer from Amazon which arranged shipping from the factory…read morevendor via Roadrunner Freight. What started out as a routine shipment pretty quickly went south following their first phone call to let me know when the shipment would arrive: between 10AM ~ Noon. At 1PM, I had to call again because the item had not been delivered. That call resulted in another target time: 2:10 PM. Which resulted in yet another call to dispatch who then quoted 'just after 5PM. The upshot is the dispatch/customer folks have their head up their (you know what!). What actually saved the day was their driver, Brendon, who called to confirm his arrival, which was accurate for the first time that delivery day. Upon Brendon's arrival, he cheerfully and professionally delivered my item. He "owned" this delivery, contrary to the total lack of ownership by the dispatcher at the Commerce, CA office. Brendon gets five stars; the Commerce office should change their lack of customer care and communication to something much, much better.

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    Nada Bus, Inc - transport - Updated May 2026

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