We are so grateful for the wonderful service provided by Jasmine Cap. and Mattias C. when they transported my dad from the hospital to home. They were incredibly kind, patient, and professional every step of the way. They treated my dad with such care and respect, helping him feel comfortable and safe throughout the process. My mother was especially pleased and touched by their compassion. Truly above and beyond amazing. We couldn't have asked for a better team. Thanks again!! read more

I paid my bill in full over a month ago over the phone and I keep getting letters stating that I'm past due. I leave voicemails saying I already paid the bill in full (because nobody answers the phone there) and I still get statements that the bill hasn't been paid. This is a terrible company whose service was forced upon me and I've done my due diligence to pay my bill in full and have no choice but to have my lawyer act if their collection notices do not stop read more

This is a great service and I recommend using them when it comes to taking care of your loved ones!

I give them flat zero my dr requested for them to transfer to white memorial in Boyle Heights They came with a nurse that disrespected me from the time he walked in my room I stood up to him then he stated that they would not transfer me that I had to go myself knowing I was having heart issues and couldn't drive myself read more

The worst! Use any other mode of transportation....Uber, your brother in law...anybody. They charge $125 Per Mile! I have fantastic insurance and they still turned me over for collection after my insurance company paid. They are greedy and unscrupulous. After a triple bypass and during a pandemic they still turned me over for collection, shame on you Lifeline Ambulance ( Now that's an oxymoron). read more

This company was regularly late for pickup which meant the medical procedure couldn't be done properly. Such bad service its affecting patient's health. Once 2 hours late! read more

This is a followup to my previous review. Literally the same day I posted my first review, their insurance agency suggested that instead of them taking zero responsibility for the accident that it be 50 50. Um .. how does the word NO sound? I posted photographic evidence that their ambulance was NOT running lights or sirens when they sideswiped me and suddenly they suggest 50 50. How about being a reputable and honest company and simply accepting full liability for the accident, or is your integrity sold so cheaply that you'll refuse to do so? read more

Worse service ever!! It's one thing when transportation is scheduled for pick up and they arrive 2 hours late with no attempt to give you notice, but it's absolutely ridiculous when you find out that the EMTs that are picking you up don't even verify the patient, who ends up picking up the wrong patient!! Far from professionalism and just down right ignorant if you ask me. I called in to speak to the operations manager, Will, whom haven't returned my calls for the last week. Maybe he's backed up with complaints?? Whatever the case may be, I would highly recommend NOT to use Lifeline EMS if you could avoid it. They lack professionalism and empathy to be in business. read more

If over billing and sending an 85 year old man with terminal cancer after having a full hip replacement surgery to collections is your idea of what an ambulance company should stand for, then Lifeline is your best option. My father was being transported from the hospital to his rehabilitation facility after a total hip replacement surgery that happened after a fall and Los Alamitos hospital called Lifeline for transport. We were never informed that the ambulance company was out of network for my dad's insurance, neither by Lifeline nor by the hospital which should have checked eligibility since this was a non emergency transport. The transporters were not very careful with my dad upon putting him on the gurney and seemed to not know how to approach moving him. Their attitudes were not welcoming, empathetic, or anything you would want in someone transporting your elderly injured parent. After billing the insurance company far too much money for a 15 minute ride, and after being unsatisfied with what they got from Blue Cross, they billed my dad almost $900. An 85 year old elderly man with terminal cancer that has no money to be able to pay. I called and discussed this with Lifeline and told them that we can not pay, that we should have known they were out of network, and that now that we are in this situation, could they please just accept what they have from the insurance company and let it go. I got a collections letter and guess what, we still do not have the capacity to pay. This is a bigger issue with private ambulance companies being unethical in their practices. They charge ridiculous amounts of money and don't even care enough about the patient to let them understand what their financial responsibilities will be. Lifeline did not discuss a payment plan option, they did not patiently wait for our rebuttal claim to our insurance company to go through, they did not wait for our application to the Department of Managed Healthcare to go through and get results... They simply just don't care. Do you want your family members and loved ones to be treated to the same standards as they treated my father? Do you want to drown in medical debt because of lack of information and due diligence? Nobody does. I will continue to take action about this issue until I have no further way to do so, but not everyone has a daughter that works in healthcare and has the ability to advocate for their loved ones. imagine what Lifeline is doing to even more vulnerable people than my father... Its heartbreaking. read more

I am very pleased with "Life Line Ambulance service". "Marco and Emmanuel" picked me up from Lakewood Memorial Hospital and returned me to Woodruff. They were very professional, courteous and prompt. I use ambulance services a lot unfortunately and believe me some are unfortunately not very pleasant. They stood out and I believe "Life Line Ambulance Service" has assets with "Marco and Emmanuel" Thanks again and keep up the Great work. Arthur Sierra. read more

This is by far the worst company I've ever dealt with. You can tell that the EMTs have lost their souls and love for healthcare. I don't blame them. One of the EMTs I talked to said that management and dispatch overwork them. She told me that the once got yelled at for asking to get water and we're told that they would only be allowed to get water only once in their 10 hour shift, which does not include the overtime they may have. The EMTs looked bitter but I don't blame them after hearing that story. read more

I wanna give a huge thank you to Abby Sheik and her partner Noel Larita. They both acted in a very professional manner compared to the nurses in West Anaheim. The nurses there were rude and condescending to me and my grandmother. But Noel and Abby made that bad experience and turned it into a positive one. Huge thank you to both of them! read more

We had to use Lifeline's services as my father needed to be transported from one hospital to another and unfortunately this is the one that the social worker chose. Once seated in the automobile and en route, my mother asked the driver if he was going to use the sirens and he said no. The patient they were transporting was extremely ill, in critical condition and had many different kinds of lines and machines attached as he was in a very bad state. Seeing that the patient had every kind of machine imaginable attached, getting him to the nearest hospital in a timely matter is of utmost importance. There were a few nurses and paramedics who came along for the transport. Some of them were from the hospital and some were from this company. None of them suggested to the driver to use the siren despite the dire condition the patient was in. I know it can be numbing doing the same kind of work all the time. But please put yourself in other people's shoes. Moving along, half way on the way to the hospital, the patient went into cardiac arrest. This is serious business because the patient was suffering from multiple problems at the time and had previously coded not too long ago. A patient in this state should be given the best care possible which nobody on the team could think of doing that. The transport driver was even given a hint while nobody was trying to be a backseat driver. All in all, it is always better to be safe rather than sorry. Little details count and could prove to be less traumatic and stressful for everyone. read more

Ambulance company in which they staff registered nurses to assist with transport of critically ill patients from one destination to the next. For example, to designated hospitals, rehabilitation clinics, nursing homes and similar destinations. Always a smiling crew and clean vehicles. read more

This company is consistently picking up the patient 1-2 hours late from dialysis. The patient has treatment 3 times per week. So far late to return the patient from dialysis back to nursing home: 08/31/2019- 4 hours 09/03/19- 1hour 45min 09/05/2019- 1hour 09/07/2019- 1hour 15min 09/12/2019- 1 hour 30min read more

Terrible service. Two hours late to transport medically fragile patient. Then took an hour to get to destination that is only 20 minutes away. Do not recommend this company. Inexperienced drivers. read more

Boy they need to be taught how to treat civilians they were so rude coming out of Fountain Valley Hospital I don't know why they would think they're better than everybody else when all they are is a driver will never use them again read more

Definitely will not recommend this company. Very negligent and irresponsible service. Never arrive on time!!!!

Lifeline Ambulance is outrageous expensive! An irresponsible social worker at a Long Term Acute Care center ordered Lifeline to take me to a regular doctor's appointment. Lifeline's fee was $4500 for an 18 miles, 30 minutes, ride. Because Lifeline was out of my insurance network, Lifeline went after me for the remaining balance of $4100. They were relentlessly calling and threading me every day! They even called my son and sister! DO NOT USE LIFELINE AMBULANCE!!! read more

Definitely the worse experience! My husband is scheduled every day for three weeks for an appointment and every time ambulance was late. Unacceptable. read more

Used a lot of ambulance companies since my husband 's been sick (the last 10 mos.)lifeline is the first co.I've been tempted to leave my rut and write about . although very professional they're equally patient and care about the people (and their families,) they transport. Andrew&Jasmine made something tough a lot easier.!!!! Appreciate them & lifeline. read more