This is going to be my first review, and I truly feel that Golden Heart deserves to be recognized…read more I found Golden Heart when I was under an incredible amount of stress. My mom needed to go to the ER. I had called the paramedics, but they explained that although her situation wasn't considered an "emergency," she still needed to see a doctor. My mom is non-mobile, nonverbal, and has dementia, so finding transportation was extremely difficult. I contacted her insurance, but unfortunately, they did not cover non-emergency transportation. Kaiser provided me with a few nonprofit organizations that assist seniors, but unfortunately, none of them were able to help. I started calling private transportation companies, but because it was a Sunday, no one was available. I was desperately searching for someone who could help us. I was completely overwhelmed, stressed, and honestly, I was about to cry from frustration. Then, thankfully, I found Rami Cohen through a private transportation company. Rami listened to my situation and referred me to Delia at Golden Heart. I called Delia and explained what I needed. Without hesitation, she was already on her way to meet me and my mom. She was truly a Godsend. Delia picked us up, took my mom to the ER, and then came back about 4 hours later to pick us up and take us safely home. My family and I are truly grateful to both Rami and Delia for helping us when we needed it most. Delia was kind, professional, compassionate, and genuinely caring about our situation. She made an extremely stressful day so much easier for me. Golden Heart will forever be my first call when my mom needs transportation. I highly recommend them to anyone looking for compassionate, reliable, and professional care. Thank you, Rami and Delia, for being there when we needed you.

I needed a van service to take my mom to an appointment at the very last minute as my mom is…read morenon-ambulatory. I'm thankful that Golden Heart service was available. I might have paid less if I used a city service or access. But there was no availability and city transportation only drives within their our city limits. Rami our driver was prompt on arrival, assisted with getting my mom into & off the van and waited until her appointment was complete. I would definitely use his service again if I got into another situation as I did today. Sometimes paying alittle extra has its advantages. Thank You again Golden Heart & Rami for exceptional service!! Thank You Rami

I want to give a shout to Gary Oba and the crew of two in Lifeline 502 who transported my Uncle…read morefrom the ER at Whittier Hospital tonight (8/10-11 2018) back to his care facility in La Mirada. My Uncle is tall, 6'5" , and he requires some extra care. They were polite, professional and friendly and immediately put me at ease that were handling him with care. I later learned that one of the young ladies was in training but you could not detect that from his demeanor or hers. At one point I heard him calmly coaching her through a task but that was the only giveaway. I hope I've located the right Lifeline office but if not, please reply so I can correct that. The other young lady managed the handoff with the hospital and all the paperwork with them and later me, and all of even that transaction was smooth and professional. I hope I've located the right Lifeline office but if not please reply so I can correct that. My apologies to the young ladies for not getting there names as well but I was also monitoring the handoff from the Ambulance back to the care facility and it got away from me. Well done all. Thanks.

I am a 72-year-old with hearing impairment, and my experience with Lifeline was extremely…read morestressful. I tried several times over many months to cancel my service because I could not use the device. Each time I called, I was transferred to different departments or told someone would call me back, but no one ever did. Even my insurance agent spent nearly half an hour on the phone without getting a resolution. I returned the equipment in October, yet I continued to receive delinquency notices for past charges, with no acknowledgment of my earlier attempts to cancel. Their communication and follow-through were very poor, especially for senior

10/10 service. Super speedy service, they had my issue resolved in under an hour in the middle of…read moreSunday night. Definitely recommend! Value is the best I don't have to worry about anything for the next 10 years since they did such an amazing job. There was a big jacked fella that was very communicative about the job and fully transparent of how it's going to work out and all of that under an hour. "WOW" no other words. Call them and enjoy the service like I did myself the most amazing service in the area and all of LA County

Unbelievable service! They are so nice and treated my uncle with the upmost respect and care. The…read moredriver was professional and respectful and went into my uncles facility to pick him and drop him off. David was the individual I spoke to make the reservation and he set our minds at ease and made an effort to keep us up to date on his pick up and drop off. Such a wonderful service. We will definitely use this service again.

David was amazing! Reliable, honest and flexible. For leg surgery and transport after the…read moreoperation, my mind was at ease. I fully trusted his service and courteous support. Great company!

I am very pleased with "Life Line Ambulance service". "Marco and Emmanuel" picked me up from…read moreLakewood Memorial Hospital and returned me to Woodruff. They were very professional, courteous and prompt. I use ambulance services a lot unfortunately and believe me some are unfortunately not very pleasant. They stood out and I believe "Life Line Ambulance Service" has assets with "Marco and Emmanuel" Thanks again and keep up the Great work. Arthur Sierra.

We are so grateful for the wonderful service provided by Jasmine Cap. and Mattias C. when they…read moretransported my dad from the hospital to home. They were incredibly kind, patient, and professional every step of the way. They treated my dad with such care and respect, helping him feel comfortable and safe throughout the process. My mother was especially pleased and touched by their compassion. Truly above and beyond amazing. We couldn't have asked for a better team. Thanks again!!

My mother was released unexpectedly early from her from her rehabilitation hospital after knee…read morereplacement surgery, and she wasn't physically ready to climb the 16 stairs to her apartment. The rehab hospital and her insurance company were unable to arrange transportation for her- that's when MEDQUEST MEDICAL TRANSPORTATION CAME TO THE RESCUE. I called Medquest on a Friday evening, and they were at the rehab hospital Sunday afternoon- 10 minutes early. The care,professionalism, and respect they showed my mom were truly outstanding. The vehicle was spotless, the equipment looked brand new, and their electrical stair chair climber got her safely into her home without any stress or discomfort. There are no words to describe how grateful I am for their service. Medquest went above and beyond when we needed help the most.

This company helped me get my husband transported to the hospital in a challenging and complicated…read moresituation. They were professional, compassionate, on time and priced competitively. And actually I have to say the two men who picked him up and transported him went above and beyond for us. They were fantastic! Highly recommend MedQuest!

Pierre and Miguel are amazing! We have needed several trips to and from the hospital and usually at…read morethe last minute. They always found a way to help us and took very good care of our mom. They are professional, very helpful and patient which are extremely important qualities when getting your loved one to the hospital. I would highly recommend American Transportation.

Pierre and Miguel saved the day! After 2 previous attempts these professionals got my mother in law…read morehome safely and we are so grateful for their service! Highly recommend!

Amazing customer service from start to end…read more Inspire Mobility Access went above and beyond to make sure my mother-in-law who is bedridden made it to her pre-surgery appointment. When the service the insurance uses to provide transportation failed to keep a scheduled pick up, claimed to send someone else, and again failing to do so. With time being 9am and appointment at 9:30 and no confirmed pick up time, I contacted Inspire Mobility. The rep I spoke to was a perfect example of great customer service that came from the heart not because he had to. My apologies for not writing down his name, however, we are grateful more than words can express to him. He dispatched a driver Noel, who was at our home within 10 minutes of the call. The Van was new, clean in and out, and the driver Noel was professional and caring. My mother in law is on dialysis and this appointment was extremely important. Missed appointment = Missed Surgery = Issues with Dialysis that her health depends on. Because of Inspire Mobility she made it to her appointment just a few minutes late which 30 minutes prior to we were stressed and worried not knowing if we would even make it there. Noel waited for her to Finnish in the parking lot, not leaving like others do and having you wait sometimes hours for them to return. Their pricing was fair and in my opinion worth the service received. If you ever need medical transportation in non emergency situations and you require a wheelchair or gurney accessible vehicle do not hesitate to contact Inspire Mobility. I guarantee you will not get honest and caring service like they offer anywhere else. I know we won't use anyone else when needed. Thank you for Your quick and professional service.

Absolutely the BEST transport company ever! My mom needed to be transported at the last minute to…read moreKaiser Emergency and Jomar and his staff went above and beyond to make my mom's journey comfortable. They were so reassuring for my family and showed so much care and compassion to my dear mother! I cannot express enough my family's gratitude. St. Christopher Transport and staff are truly a godsend!

This company was amazing! When the company my mom was using decided to go out of business we…read morecontacted Armstrong. We were easily able to schedule service at a reasonable cost. Then we had to change our start date because of street service and Armstrong accommodated us. My mom didn't quite need to be on a stretcher but she couldn't stand without assistance. Other companies refused to help her and said we would have to get a stretcher, except because of the narrow hallways it wouldn't work. Armstrong had no problem using a wheelchair and assist my mom to stand up. They were very professional, accommodating, and reasonably priced. They stayed in communication with me all the time. Unfortunately we didn't get to use them long as my mother passed shortly after we started using Armstrong but I am grateful that they made it easy and affordable for us. If you ever need transportation, this is an outstanding company.

The VA changed their protocol requirements for Veteran's to received rides/transportation to…read moreappointments and we weren't notified. My dad's nurse reached out in the early evening hours to let me know my dad's wheelchair transportation ride to his PET scan the following morning had been cancelled. I called a couple of transport company's but they were already closed for the day. Ricardo answered my call and was able to provide a ride for my dad's appointment in the morning. He picked him up as scheduled and got him there safe and on time. So grateful.

I had to get moved from Cedars in Marina Del Rey to the Mothership Cedars in Bev Hills. Pesky heart…read moresurgery. Having not been in an ambulance before, I didn't know what to expect past what I'd seen on TV. It was pretty much the same. My crew of Luis, Beth, and Ray were fantastic. They loaded me onto a gurney, and got me to the Big Cedars safe and sound. We had a few laughs along the way, and everyone was professional and personable. I was hoping to run some red lights, blare the sirens, or maybe stop at a drive thru for burgers. Nope, no fun!!! Thanks Cal-Med, Luis, Beth, and Ray. While I hope I don't need you again, I'm glad to know you're out there.

I had to get moved from Cedars in Marina Del Rey to the Mothership Cedars in Bev Hills. Pesky heart…read moresurgery. Having not been in an ambulance before, I didn't know what to expect past what I'd seen on TV. It was pretty much the same. My crew of Luis, Beth, and Ray were fantastic. They loaded me onto a gurney, and got me to the Big Cedars safe and sound. We had a few laughs along the way, and everyone was professional and personable. I was hoping to run some red lights, blare the sirens, or maybe stop at a drive thru for burgers. Nope, no fun!!! Thanks Cal-Med, Luis, Beth, and Ray. While I hope I don't need you again, I'm glad to know you're out there.