I really wanted to love this experience, and honestly, as a new mom, I needed it to be everything I…read morehad hoped it would be. I carved out the time, spent the money, and came in genuinely looking forward to having a couple of hours where I could relax, reset, and feel taken care of. Unfortunately, I left deeply disappointed.
I booked the 70-minute head spa, and for me, it was anything but relaxing. The treatment was surprisingly rough and tough on my hair, which is color-treated. There was a lot of pulling, scrubbing, and handling, and I left concerned about breakage. If you have color-treated or fragile hair, I would seriously beware.
There were also so many little things that took away from the experience. I was expected to put my personal belongings in a basket sitting on the floor. The AC unit was extremely loud and worked almost too well. My massage table was directly underneath it, and I was freezing for much of the appointment. The environment itself also didn't feel particularly serene or luxurious. There was no real comforting spa scent, and the entire experience felt very conveyor-belt-ish rather than personal or relaxing.
The ginger shampoo was another surprise. It creates a very noticeable hot/spicy sensation on the scalp, and I was completely caught off guard by it because there was no warning beforehand. I really think clients should be told about that before the product is used, especially anyone with a sensitive scalp.
Then came the "blowout," which I actually had to remind the technician about. Unfortunately, it was essentially some product placed in my hair followed by air being blown through it. It was nowhere close to what I would consider a blowout, especially compared with the results I had seen from influencers advertising this business. That was extremely disappointing because the expectations were set much higher than what was actually delivered.
The massage itself was okay, but even the blankets felt dingy, which added to the overall feeling that the experience wasn't as clean, polished, comfortable, or luxurious as I expected for the price.
And this is where my disappointment is especially strong: I'm a new mom. I don't get many opportunities to step away and do something for myself right now. When I finally do, I need that time and money to feel worthwhile. I wasn't expecting perfection -- I was expecting to feel relaxed, cared for, and like I had actually gotten the restorative experience I paid for. Instead, I spent the entire appointment feeling uncomfortable, cold, and underwhelmed.
I also have to be honest that I resent the local influencer promotion surrounding this place because it created an expectation of an experience that simply wasn't reflected in my visit. I wish I could get my money back. I genuinely regret spending it here, and I personally would not return.
