Service was absolutely ridiculous, after being told multiple times by my friend and I what we…read morewanted. she decided to do what she wanted to do then after me reiterating that's not what I want, she gets mad, pushed my foot, and rips off toe separators aggressively. Then everyone around her was getting loud and making remarks. No effort was given. Will not be back.

I really wanted to like this place, but my experience left me concerned about both the quality of…read morethe work and the lack of communication -- especially around pricing. We called ahead asking if they had availability and were told to come in. When we arrived, I was directed to the back... and then left standing there with no guidance. There didn't seem to be any communication between the front and the back, so I just stood awkwardly until someone eventually noticed me and pointed me to a seat. Throughout my visit I watched multiple customers standing around confused about where to go or who to check in with. A simple "we'll be right with you" or a quick instruction would make a huge difference. I was handed a book and told to pick a color. Only later did I learn that the colors in that book cost extra -- something no one mentioned up front. I had chosen the most basic pedicure and certainly wasn't expecting added charges just to choose a polish color. I also asked for polka dots on my toes (I came in with them, so it was clear what I wanted). The first time I asked, the nail tech just stared at me. After she finished the base color, I repeated the request, and she nodded... but then continued without doing them. By the time she was finishing up, I stopped her again to ask, and she still didn't do them. If staff members are unsure what a customer is asking for, someone should jump in and assist -- especially since multiple employees could hear me. My daughter asked for a full set. One tech started, then told her to sit and wait for someone else to finish. After my services were done, we sat at the front and watched two walk-ins (who openly said they had no appointment) get seated immediately, while my daughter continued waiting. After 15 minutes -- and already being there for over two hours -- she decided she would just go elsewhere. Only when we stood to pay were we told she'd be "next," but by then we'd had enough. To top it all off, one of my fresh nails cracked on the side before we even left, and my daughter's shaping (from the little that was done) looked uneven. Then I was charged extra for the polish color I didn't know carried an additional fee -- and I still didn't get the design I asked for. There are too many salons in the area to settle for inconsistent communication, surprise charges, and work that doesn't hold up. I hope they improve, but for now, we'll be going elsewhere.

I would have loved to try this salon. Called in on a Monday mid afternoon to find out their hours…read moreand requested an appointment. They asked what type of appointment. Manicure and pedicure. Well, asked for anytime this week and they said none available. No walk in offers and not a single appointment for this week. Sorry, but the lack of availability does not make me want to seek your services.

What a nice shop! This was my first time going to Polished. Got a pedi this morning by Jennifer and…read moreit was wonderful! Clean shop, relaxing vibe, convenient location, ample parking and very personable staff. Great prices and nice selection of regular nail polish colors besides the no-chip selections. Appointments are a good idea and I was taken right on time. I will go here from now on for my pedi.

Took my child for a dipped manicure and they look like a child did them. They did not trim her…read morecuticles even though the manicure service is part of the charge. When I showed pictures of the bubbles, lumps, rough edges, and discolored nails, and asked for a refund, the lady (presumed owner) was hateful and rude. Will never return.

This place accepted my walk-in for a pedicure no problem. Very comfy place, wonderful guy worked on…read moremy pedicure, really gentle and asks me my preferences on everything. I got the sugar scrub version and that was super relaxing. Good prices too, I really recommend.

Love my nails! Got gel x almond nails (to make them longer) with a sort of milky white color and…read morechrome for a pearly effect. Wasn't sure where in BG did good chrome but they do! And it was only like $74 (plus tip). Perfect graduation nails and the appointment only lasted an hour.

The last several times I've come there to get my nails done, the lady was rude. Nu was her name…read more She was upset that I changed my color. She said, are you sure now? Also, my nails started lifting after about 2 weeks. When hannah was there they lasted at minimum 4 to 6 weeks. They rush through your service. Im no longer impressed with them. Aside from Hayden. He is exceptional.

They were busy. Lots of stations. But the Wait time 2 hours. Ack. You can put your name on the…read morelist and come back later though. Prices seemed mid.

The lady Sofia was elegant and demure and did my nails exactly how I wanted them. Originally, I…read morewould have given five stars and back every two weeks. However, two days after I paid $100 for solar nails and tipped accordingly a nail popped off. I gave it Credence- things happen. One day later another nail popped off like lee press on nails. I did go in however to get the first one fixed and they did do it with a bunch of questioning and no apology. The second nail that popped off a day later I decided time to find a new place:(

I was pleased with my pedi and mani no wait and good price Clean and nice staff Thank you Thank…read moreyou

I've been here a couple of times and was very happy with the job done on my nails, but not with my…read morerecent mani-pedi. I got French tip nails, my granddaughter noticed my right big toe nail was weird looking. There's a blueish streak, I called the salon and was told to come back at anytime to get it corrected. I did this morning just to be told "I" bruised my nail bed, "I" hurt my toe! The nail tech did nothing wrong, it was my fault. I was so appalled, I couldn't believe it, they're above admitting a mistake was made. But I'm sure they weren't unhappy with the $100 I paid. Will never go back..referring them is

Dear Daughter and I got our mani/pedi fix here over Christmas break. I really like that they place…read morebags in the foot bath in-between clients. It's been over a month and our nails still look great!

From the owner: Welcome to BG Nails & Spa! If you want quality nails that look good and last a long time, come see…read moreus today! We're under NEW management! Please mention Yelp for 10% off all services!

I got the gel polish manicure and showed her a picture of what I wanted done. She did really well,…read moreand I'm very happy with how my nails turned out. She really put her all into this set, and I'm so overly grateful for the effort and time she took to do this for me. I love how she asks if I like something before I stick my hand in the Uv nail lamp. I love that my opinion matters to her, and we had a lot of good conversations together as well. She's really nice, and the environment was very clean as well. The vibe was lovely.

The best nail salon in town! I wish, I could give her 10 stars! Josie is truly amazing. I love…read morehow attentive she was while doing my nails. She explains everything she does and educates you about healthy nail care. If you're looking for a nail salon, give her a try. You won't be disappointed! My nails look gorgeous!

My first impression was that the salon is beautiful on the outside and inside! It feels like you're…read moreon an actual retreat and that's a huge plus. They were actually remodeling when I visited, they were rearranging some aspects of the salon to make a better experience for their customers. It was overall very clean and had a relaxing vibe. I actually went with my friend to her waxing appointment. Which sounds weird in hindsight, but she was only getting her legs and arm pits waxed so nothing too personal haha! I've never been waxed, so I wanted to see what the experience is actually like. To my delight her waxing lady is a true delight. Myra was SO sweet and made what could be an uncomfortable (and painful!) experience, really fun and comfortable. We talked about our weekend plans, traveling, and yummy food. She was definitely a joy and I can't wait to make an appointment with her in the future! Overall it was a great experience, a beautiful salon, and very affordable! I would definitely recommend!

The Brazillian from Patty is great - she is very professional, and easily takes the embarrasment…read moreout of a possibly uncomfortable situation. Definitely recommend. The Salon is nice, and well laid out. Offers drinks while you wait. Lots of stairs, but pretty cool.

Service is great Paula did my pedicure and was so sweet and hilarious and asked me if i was…read morecomfortable with everything she did because I had a ingrown toenail totally coming again!

Recently, my husband and I decided to indulge in some much-needed self-care by treating ourselves…read moreto a couple's pedicure. We had envisioned a relaxing experience where we could unwind together while enjoying some pampering. However, our visit turned out to be quite disappointing due to what appeared to be a lack of experience among the staff members. From the very beginning, it became apparent that the technician assigned to my pedicure was not fully confident in her skills. Throughout the entire session, I observed her repeatedly seeking guidance from her colleague, which not only delayed the process but also raised concerns about the overall quality of the service. I couldn't help but feel uneasy knowing that my technician required constant direction in performing what should be a straightforward procedure. Unfortunately, the situation took a turn for the worse when my husband ended up sustaining several cuts on his feet during his pedicure. This incident was alarming, and it left us both feeling uneasy. In an attempt to remedy the issue, the technician applied alcohol to the wounded areas, which only added to his discomfort. It was difficult to watch him endure that level of pain, especially during what should have been a soothing experience. As for my own pedicure, there were moments when I had to call my technician's attention to certain aspects of her work, and she ultimately had to redo several parts to meet the standard we expected. While I appreciated her willingness to correct her mistakes, the entire experience felt disjointed and less than enjoyable. Given the combination of our unfortunate experiences--my husband dealing with painful cuts and my own technician struggling to provide a satisfactory service--it's safe to say we left feeling more stressed than relaxed. Regrettably, we both agreed that we would not be returning to this establishment in the future. The whole visit was a far cry from the rejuvenating escape we had hoped for, and it left a lasting impression that has made us reassess our choices for self-care in the future.