Hello. Mollie here. I would like to file an official…read morestatement regarding Grant Veterinary Care. Let's start with the facts: 1. I was not there for fun. 2. There were no treats. 3. I had mastitis. 4. I was deeply offended by all of it. I arrived uncomfortable, slightly grumpy, and prepared to object to everything. This was not a "happy tail" visit. This was a "something is wrong and I feel 0% fabulous" situation. And yet. The humans there were calm. Gentle. Respectful of my personal bubble (which was very important because I was tender and not in the mood). The doctor examined me carefully and didn't rush. My human looked relieved, which matters because when my human relaxes, I relax. No one called me dramatic. Even though I was a little dramatic. Which was justified. They explained what was happening, gave me medicine to fix the situation, and treated me like I was more than just "a case." I was a patient. A brave, slightly irritated, very good patient. Was it fun? No. Was it necessary and handled with care? Absolutely. Five stars. Because even when I felt awful and there were no snacks involved, they took good care of me. I still expect compensation in the form of extra belly rubs at home. -- Mollie

I found out about these guys from Operation Save a Shelter Dog. A rescue I work with and they are…read moreabsolutely amazing. For a smaller vet they are well ran and clean and prices are Amazing compared to current places I've dealt with. The staff are amazing and I even spoke with the actual Vet and she was kind and helpful. My fosters have been treated amazing and kindly and have gotten great care. Will def recommend and use them in the future. Great Vets are hidden gems these days

I cannot sing the praises of the BAH staff enough. I've been taking my pup there for about eight…read moreyears now and they have always exceeded my expectations with his care. Over the years, my pup has been treated by Dr. Barker, Dr. Perkins, and Dr. Shields. All of whom have always provided caring, gentle care. The vet techs and assistants are equally as wonderful and seem to genuinely enjoy what they do. During the eight years that my pup has been a patient he has been through some pretty gnarly situations and the BAH team has been unfaltering in their care and treatment of both my pup and my myself. I highly recommend checking out the wellness programs that they offer. I have a wellness plan for my pup and it has saved me loads of money over the years and brings me peace of mind when needing to get my pup in for a quick, last minute vet exam for whatever unforeseen situation we find ourselves in. The wellness program is also excellent when it comes to dental cleanings! I've had my pups teeth cleaned yearly with them and am so grateful for it. Improper/poor dental hygiene is detrimental to our creatures, especially as they age. 10/10 recommend Barker Animal Hospital.

We have been taking our dog to Barker for over 2 years. The doctors are very thorough and answer…read moreall of my million questions. The rest of the care team is equally great. It is obvious to me how much they love the animals in their care, as shown through how they treat ours. Through our dog's major Cardiac scare, they made sure to work with me to get the best care for him. We are a military family that has moved a lot, and this is by far my favorite vet office we've been with. I will be sad when the day comes that we have to leave!

The first pet I owned in my early adulthood was in 2001 and I have owned a pet ever since and have…read moreexperienced veterinary clinics across Hampton roads at least five different locations but this is my first time leaving a review because this location and business definitely deserves it. They communicate extremely well our reasonably priced fair and definitely make me feel like my pet is in great care

This is the best animal hospital I have ever been to. From the front desk to the vets. Everyone is…read moreamazing. I found my forever vet practice

Wendy and Barbara are so attentive and kind. It is always nice to have someone who truly loves…read moreanimals and wants what is best for your pet, not what is best for their coffers! I have always had special needs and/or rescue dogs, so they usually need a little more care, patience, and love. Homeside delivers!

Dr. Smithy and her assistant came to our home for the 1st time today. We were totally pleased. We…read moreare new to VB but had used a mobile service in our former community. We have 2 cats that get stressed out when taken to a store front veterinarian, this is better for them and easier on us. The cost is reasonable and they even offer online pharmacy services. Once you try a mobile veterinary service you will not go back.

The entire staff is amazing and treat every pet special. Dr. Redding is very detailed,…read moreknowledgeable, and listens to concerns and issues. We appreciate his straight forward approach and frankness. Very helpful and compassionate team! You can't go wrong with anyone at this office to care for your pet!

Do NOT bring scared or nervous dogs here. We trusted them with our dog, only to be forced into…read moreuntrained, terrifying roles: sedating him ourselves and pulling his breathing tube as he woke--tasks trained staff should handle. Zero prior communication about any of this. Staff whispered very negative comments, hid behind doors, refused to speak to him--creating a hostile, fear-filled environment. If your dog is large, anxious, or simply needs respect and preparation, look elsewhere.

It is upsetting to me to have to even write this review because every other staff at this clinic…read morebesides the front greeter is amazing. But after having 3 different awful experiences with this woman I cannot stay silent. My first encounter with her that went awfully was when I had brought me and my moms new puppy and intended to carry him so he did not have a leash since I was conscious about him touching the floor and carts being I did not know how well they had been cleaned and he had no vaccines yet and I was unsure if his mother had any vaccines. She spoke down to me once again, forcing me to put a slip lead on him and put him in a cart despite me being uncomfortable with this.  The next time we had been late on our puppies vaccines and he had to restart his vaccine course to which this woman spoke down to me and my mother about how if we had come in earlier he wouldn't have had to restart and in general was rude and nasty.  This last experience that I had yesterday is by far the worst and inexcusable. My personal dog who is human reactive had been muzzled bc he is large and scary when he barks but has 0 bite history. I stood with him near the door to try and catch the woman and ask her about where we should stand because my dog sometimes barks at people. when she came out she very rudely told me people had been waiting and I couldnt cut in line. I expressed that i was trying to alert her to my dog and keep him from people to which he is reactive. She told me she would have to help the others first and that the line started in the back. I assured again that was fine and she started helping people to which my dog started screaming because he saw another dog and got excited so she told me to go wait on the other side. I moved me and my dog to the other side of the door behind a pillar and was giving him treats and praise for ignoring the people and dogs. She came back to told me I needed to wait around the other side of the building all the way at the end and she would get me. I waited out there for 20-30 minutes crying because she made me feel shamed for trying to properly keep my dog under control and everyone comfortable. My mother ended up coming to help me speak to someone because of the treatment and we went straight back to the manager to speak yo him and were placed in line. When we walked in she tried to make an excuse that she somehow didnt know I was waiting outside despite her telling me to wait there. Everyone was amazing and helped us perfectly fine until my mother was trying to check out at the front with some items she was purchasing and heard the front desk woman telling other customers to "watch out for the girl and her mom with the muzzle dog who was lunging at others" to which my mom had an argument with her and left. My mom called me and informed me she was up there speaking about us and the woman standing in line next to us informed me that she had also been given the same warning about me and my dog and I alerted the manager of this. As I was leaving she was once again speaking about me and my dog If you look at any other negative review of this clinic it mentioned this woman and her repeated behavior like this. So this begs the question: are some dogs inherently less deserving of vet care because of their reactivity and does this woman get to decide?

I have been going to this clinic for a decade but will no longer be going here because recently…read morethey stopped letting pet owners go w/their pets to receive vaccines which I find to be highly suspect. The big reason though is they would only sell me 6mo. worth of heartworm medication when I normally buy a years worth because it is cheaper that way. The want me to pay for 2 tests a year when no other vet in this country does that. Of course they did not tell me this until AFTER doing the test so now I am forced to pay for it. My dog has NEVER lapsed on his tests or medications so there is NO REASON for them to not sell him a years worth of medication. This is VERY SHADY business & I wonder if it is fraud. I will be looking into it.

I would give zero stars if the option were available. Period. I waited two weeks for an appointment…read moreand when I got there, they totally rescinded what that they had told me on the phone. We have an elderly dog with a heart condition, and the receptionist told me that I could fill out exemption papers to get the rabies vaccine waived, based on the doctor's recommendation. However, when I got there, the tech told me that the vet wouldn't even look at our dog without the shot. Our dog is too frail, and I asked them to at least look at her first, but he gave a firm No. And then he told me that unfortunately the people at the front desk don't always have all the information that goes on in the exam. I said that the front desk was our first line of communication. If they don't have the correct information, then who does?? Unfortunately, I had already made a down payment to hold the appointment, which they said they would refund, but I have yet to see if they refund the whole amount.

Absolutely horrible. They claim to be alternative, but they aren't. They overcharge for titer…read moretesting your animals, and seem to push vaccines like they get an incentive. The assistant/front desk is absolutely unprofessional, rude, and condescending. I was charged for a service I should not have been. After asking for my animals records and stating I was never coming back, they didn't get the memo. Don't waste your time, money, or effort. When a vet tells you to google options for your dogs health condition...NOPE. AVOID.

I take my dog and cat here and they have been wonderful. They always explain everything and answer…read moreall of my questions and concerns. The prices aren't too bad but i'd rather pay more for a good vet.

I visited twice with a puppy for vaccines/exam and a urinary tract infection…read more PRO: Techs were very nice and sweet on both visits CONS: *Lobby is dark, empty and depressing. No pictures on the wall, no music, no cute animal anything. It feels tense and uncomfortable. *Receptionists are not friendly. They didn't say hello, make eye contact or acknowledge my pup. I don't expect a parade, but a "hi puppy" would be nice. *There is absolutely no rush to do anything. Paperwork, returning phone calls, getting meds, etc. I almost got the feeling that I was being made to wait on purpose *Dr. Bryan was one of the most awful vets I've ever encountered. I worked in the vet field for 20 years in 3 states and I can say 1000% he should not be a vet. He was rude, condescending and arrogant. He's a vet who does not want to be told there is another way other than his. He cares zero about the clients opinions and turns aggressive if you challenge him or ask questions. My pup had a urinary issue and Dr. Bryan did a urinalysis, which came back clean. He refused to listen to her symptoms though, and decided it was a potty training issue. He then proceeded to lecture me on how to do it. This was after talking to him and the assistant about me being a dog trainer and vet tech. When I told him that her symptoms were mimicking a uti, he got angry and pulled out the test results and told me "my machine doesn't lie". I don't appreciate being talked down to, especially when I took her to another vet the next day and she DID have a uti. *Charges for services not performed and doesn't talk to you about pricing beforehand. I was charged for a service that wasn't performed and charged for one that I didn't agree to. They refused to refund the second charge and told me the manager would call me back. It's been 6 weeks and I'm still waiting. *Recommends unhealthy, processed kibble. Dry kibble is literally the worst of all dog foods to feed. And here is a vet telling me that Purina Pro Plan is "great". I was floored. This food is one of the lowest rated foods in terms of ingredients, quality, environmental consciousness, animal testing/abuse and healthiness. So I'm supposed to trust this person with my animal's medical care, while he's in essence telling me to feed them McDonald's every day?? That's a big nope

From the front desk to seeing the Vet, process was seamless, professional, and welcoming! Love…read morethis place and the entire staff! Highly recommend for all your furry's needs!

The doctors and staff are the best. I would recommend them to anyone. They are so caringread more

They have been our family vet for the last 8 years. The office is always clean and friendly. The…read morestaff is compassionate & understanding. Dr McHugh is amazing!! Can't say enough about her.

We have had nothing but the best care in the year since we switched to Hope Springs in Great…read moreBridge. From the front desk staff to techs to the doctors, they have all been kind and genuinely interested in the welfare of our dogs. They understand the baggage and trauma that come with rescue dogs and are so patient with them. We love Hope Springs and are so thankful to have found them!