The office visit was awesome had no problem with the test my appointment time everything went great…read morewhen I picked up my new glasses with new lenses my old frames you think they would change the nose pieces I mean I'm rebuilding a old glasses with new lenses but they don't put new nose pieces on them and they charge me seven bucks to have new nose pieces put on it I didn't like that

I started having issues with my vision where everything just seemed blurry and a bit "off". My…read moreinitial doctor I saw at Blanco Kays was unable to find anything wrong and kept running the same vision tests on me and we even ordered new glasses that did nothing to solve the problem. He had me see the two other doctors in the office and they were unable to find any reason why my vision might be off and all three doctors suggested I just need to get adjusted to the new glasses. When that didn't help, they re-ran the same vision tests and thought I just needed to order glasses with a larger frame size. That still didn't help and they continued to insist I just need to wait at least 30 days to get adjusted to the glasses. This process went on for months with no improvement in my vision and the doctors and opticians didn't seem to care. I finally decided to see another eye doctor in town and immediately he was able to correctly diagnose me with strabismus (a very severe and obvious case, actually) and got me into prism lens which immediately solved all my vision troubles. Very disappointed that none of the doctors at Blanco Kays were able to diagnose me correctly with such an obvious case of strabismus and suggested that I was just exaggerating the issue and there was nothing wrong.

This whole office is amazing. They always make me feel so welcomed and supported. Dr. John has been…read moremy doctor for 10 years now! He is the best of the best. Never want to leave this place.

Not sure how reviewer Doug had that experience. It was posted over 3 years ago, so I guess they…read moreworked out any early kinks. I wanted contacts for use with my virtual reality headset and hadn't used contacts for over 20 years. After a brief wait, I received an efficient expert-level exam and smart conversation with Dr. Brandys. Nice dealing with someone who has personality. The optician's were all great afterwards too. I have 3 sample packs of contacts to try so we get the best match for my VR unit. He gave me near, far and mono lenses and I didn't need to buy any until we figure out which are best. On top of that, everyone was operating with good cheer in what is clearly a healthy work environment. Great find!

Dr. New is great. I see him myself and my 5yr old as well. Everything has been great.read more

Dr. New is the best. He takes the time to thoroughly explain everything and answer all of my…read morequestions. They also offer a great selection of brands. Judy is very helpful, and Talia is incredibly kind and welcoming. I noticed some older reviews that don't reflect how the office is now, because my experience was genuinely great. I definitely recommend coming here if you want a great experience.

As a new mom of 2 with a newborn, things slip your mind and I forgot to reschedule my appointment…read more I get a EXTREMELY RUDE message so I call the office. I was informed the dr was in charge of the messages. I asked to speak with him and he refused I could hear him in the background saying he didn't want to speak to me. I then get a call back from the doctor and he was still rude saying if I can't give a courtesy call he doesn't want me as a patient. Mind you this is my first impression of this man. I am glad I will not be going to his office. I understand I should have called but it was in no way intentional, but this response was RIDICULOUS. I would give him a zero if I could.

Every time I go here, I get welcomed with friendly arms. I walked in today with broken frames and…read moreexpecting to pay for a new frame. The doctor welcomed me and assured me that he would fix it with no charge. Definitely recommend coming here, their expertise and kindness really sold it for me.

Always good service. Took back a pair of glasses that it son sat in and they adjusted them back and…read morethey now fit great again. The staff there is always very nice and helpful.

I wish there was zero star I can give for this place. I don't know why we came here but I swear…read morethis was the last time we're taking our whole family to get new glasses from here. The 3 staff including the new Dr. if she was a real eye dr., has a shitty attitudes and bad customer service manners! Extremely unprofessionas! They are assholes and shitty....Period! And yes, also very expensive glasses! Their staff needs to be trained for basic GMRC!

If I could give this place no stars I would. I went here to get my glasses. paid over $400 for my…read moreglasses just to receive a bill a year later telling me I owe money on the glasses I already paid for. I called them to see what was going on and blamed my insurance. My insurance said they never sent them anything and that I paid in full. When I told rosin what the insurance company said they said they would get back to me and never did. Fast forward to now when they sent another bill. Since they are only open three days a week I had to get them and the insurance company on the phone at the same time. At that point rosin started singing a different tune. in So many words the lady on the phone admits the insurance did nothing wrong it was them and they wanted more money for glasses that were already paid for. I wouldn't recommend this location at all.

Went here for an eye exam and really liked how I was treated. The ladies who work here are very…read morenice & helpful. Dave was also really nice & explained everything about my eye exam.

I have had nothing but positive experiences at Eye 2 Eye Vision. Everyone, from the receptionists,…read moreto the technicians, to the doctors....fantastic! On a yearly visit, they discovered that I was at a higher risk for glaucoma. They were able to work with my insurance to cover a checkup every six months, instead of yearly. I am so appreciative of the proactive approach they took in taking care of me. I would also like to give a shout out to Crystal, the technician who has administered my tests. She is an absolute joy and makes my appointments much more pleasant! She is truly an asset to their practice!

I normally never write A review unless it's really good or it's really bad and unfortunately my…read moreoverall experience with this office has been a complete nightmare. For as long as I have a worked in the medical field and have been a patient I have never experienced a doctor's office That refused to do their job. Such as; 1. The medical assistant and Dr. Beth Ann Svetland failed to provide basic and accurate documentation of my chief complaint and current symptoms during my initial and follow-up appointments. The lack of documentation later prevented my Workmans Comp claim to be approved. 2. The front desk kept ignoring my requests to call and confirm that my insurance was in network, and demanded that I pay the out of network costs, otherwise I wouldn't be seen by the doctor. My insurance was finally confirmed to be in network. 3. The back office refused to follow the instructions on the back of my insurance card, to call or go to the appropriate website to submit my prior authorization. I was out of my medication for almost 3 months, delaying the treatment for my recently diagnosed severe eye condition. 4. The manager simply covered up for her staff by lying about the progress of my prior authorization, aggreeing to charge me based off of my explanation of benefits while refusing to bill my insurance first. She defended their inappropriate behavior and showed absolutely no empathy towards my situation. A couple of weeks later I came into the office asking to speak with Dr. Svetland and the medical assistant who I initially saw, and about 4 more times again during my treatment. Since they failed to document any of complaints and symptoms until about the 4th visit, I wanted to see if they could recall any of the information that I gave them during my earlier appointments. As without any of that documentation my Workmen's Comp. claim would be denied. She stated the medical assistant no longer worked there, and that her previous notes could not be amended. Her solution was for me to see another doctor and "throw her underneath the bus" for not doing her job. 1 week later, during the middle of my treatment, I received a letter from Dr. Svetland. It said that she would no longer be my physician because "there are significant philosophical differences in our views of medical care and treatment. To make a long story short, I have been abandoned by my doctor in the middle of treatment for a serious eye condition. My upcoming appointments have been cancelled and I can only be seen for emergencies. They are refusing to complete any of the requested forms from Workman's comp, and I have been given barely a month to find another doctor. If this is what they consider quality patient care, then we have a problem! I can't be the only patient that has been neglected and tossed aside due to insufficient amount of staffing. I guess we shall soon find out!!!

My family loves Dr Gerkey. I recently had my children in for…read moreglasses. After insurance, my balance was over $1300 FOR 5 pairs of glasses! AFTER INSURANCE! And that is not including any type of eye exam. Who has seriously heard of that? In addition, my daughter & I have been waiting for contact trials for a month. The staff says they do not know when they will be in. Seriously, they don't have a backup plan? After waiting a month? By the time they come in, I'm pretty sure they will make us repeat the eye exam, with all their 'new rules'. we also had to buy a warrantee for an additional $20. Before these 'new rules' the glasses came with a warrantee for 1 year, for free. The staff seemed under uneducated & rude. My family has been going here for many years, but we will not be coming back. $1300 for 5 pairs of glasses?!! All with uncomplicated prescriptions. The doctors are great, especially Dr Gerkey. We will miss him, but still won't be back. Ever since the last manager left in October, staff has been terrible.

I have gotten eye exams and glasses also prescription safety glasses here…read more The optometrist was very good with my eye exam, professional and friendly. The rest of the staff was helpful and friendly in assisting in helping me find the right frames and the lenses for me all at a reasonable price Made it very easy to use my vision insurance. There was no pressure to upsell me to extra or more expensive items or add on items like lens coatings. Available if you want, easy to say no if you don't. I find the quality as good as any other vision center. Having a convenient location is a bonus. Making an appointment was easy and got a day and time that was best for my schedule.