Friendly staff, they were able to get us in to get an eye exam quickly, very responsive. The…read moreselection was very good for me, I have a larger head and needed a larger frame. most other glass places in Cumberland did not have multiple large frames. They would have gotten a 5, but they are not inexpensive and they did not take my insurance.

Everyone is friendly, and helpful. Dr is very nice and talks to you about what is going on.read more

in the last week-Edit Watch out for manipulative sales…read moretactics intended to get you to spend the maximum amount. Had a sales person tell me that if I didn't get the massively more expensive tech vue (HD) lenses I would have "no peripheral vision" when I wanted to chose the less expensive lens so I could get Transition lenses (which is what I was getting new glasses for in the first place). When I said I couldn't afford both, she suggested I use a credit card. I had really only wanted to get my prescription and shop around, including on-line options. When it looked like I was going to walk, she suddenly decided the cheaper progressive lenses would be OK and acted like she'd done me a big favor by finding a way I could get what I wanted. She told me since the optometrist had already run my benefits for the eye exam, the glasses portion could be tied up for 6 weeks if I didn't use them there. I relented but regretted it the next day when I discovered that I could get the HD lenses and the chromatics (Transitions) for about half the price at Costco. Called to cancel and was told that, even though it was going to take 2 weeks (!) to get my glasses, it was too late to cancel because they were already working on them. Luxotica owns nearly everything in the eyeglass world but that doesn't mean there aren't cheaper ways to get their products.The sales staff depend on consumer ignorance and pretend to have expertise that is nothing more than sales tactics. When you think of it, selling a lense that gives the wearer "no peripheral vision" would be dangerous, would it not? I will never be back there. They are also forbidden to tell you your pupillary distance measurement under penalty of firing - can't have you taking that information and going to Zenni Optical now, can they?

Although Sears Optical does not handle repairs of eyeglasses other than those prescribed and…read morepurchased at Sears, Kim at this location was very helpful in attempting to fix my frames which I had inadvertently sat on and mangled. The repair only lasted a few hours unfortunately, but not for lack of a warm and courteous demeanor that Kim displayed when I showed up with my damaged eyeglasses. Now if Sears would only fix any and all eyeglasses, or even if the courtesy repair (she didn't charge me for the temporary fix) had lasted at least a day or 2, I'd definitely rate them 5 stars.

The staff is very accommodating and Dr. Ricker does a very thorough examination. A great selection…read moreof frames at Cumberland Optical.

I had an appointment for 1:15. I work, and it's not easy to schedule time away. prior To my…read moreappointment my kids were released from school 2 hrs early bc of weather. I scrambled to pick them up, and drop them off with family. At 1:18 the girl at the counter said the Dr left bc my appointment was at 115, and they assumed I wasn't coming. If there's a chance life circumstances could cause you to be 3 minutes late, then I do NOT recommend this office. I'm taking my good insurance and my business elsewhere. Very disappointed.

This place is all about extracting the maximum amount of money possible from you. Their prices are…read moreextremely high. Go somewhere else. There are many places that can do a good eye exam and that have way lower prices on frames, lenses and contacts.

I was a walk in wanting to make an appointment and see what all was covered with my glasses . They…read morewere able to get me right in since there were a couple cancelations .I ended up with a full exam ,picked out new frames and insurance covered almost all of the bill.They were so nice and very helpful along with the dr explaining all of the exam procedures. And they have a huge selection of frames!! They made me feel very welcome and comfortable.

This staff is always friendly and helpful. They think ahead and offer practical advice on packing…read moreand cost savings. I have no complaints whatsoever and have dealt with the Mailroom for decades now. They are the first ones I think of when I have to mail packages anywhere.

The Mail Room has always provided great service. The staff is always helpful and kind. It's always…read morea pleasure conducting business with them. Other businesses could learn a thing or two from them on how to treat a customer. Thank you!