Would like to look go to their website, but it is not secure. Because their website is not secure,…read moremy computer will not let me get on to look at their tours. They need to upgrade to a secure website.

I was disappointed with our tour of Amish Country. It seemed that we were led into one big tourist…read moretrap! While the lunch was good, the rest of the tour was organized to get one to spend their money on frivolous things. I will be going with another tour company in the future.

I just was on the New York City one-day bus trip and it was AMAZING!!!! This a wonderful and…read moreprofessional company. Great and friendly staff. The bus driver, Allen (bus 9231), was super awesome, friendly, and helpful. I definitely was very satisfied and felt very safe. The driving was great especially with rain and snow. The bus was clean and warm. My sister, Tonya, said Donna on the phone was very polite and helpful. I am so pleased with this company I will be booking future trips with them. I am also going to recommend this company to all my friends and family. Thank you!!!

From the owner: Budget Charters is a family-owned and operated company, in Adah, PA, that has been in business…read moresince 2005. Budget Charters features custom MCI motorcoaches offering transportation services with a value for money. We own, operate, and maintain our motor coaches. We specialize in providing group tours with friendly personalized service. We offer individual sightseeing tours throughout the United States and Canada. We also organize group tours and provide transportation for schools, church groups, and weddings. We also offer airport transportation services.

My sister in law booked tour stop tickets for us to do the tour. We were excited because it would…read morelimit the collective driving and parking issues at various stops. Everything is ridiculously vague. The pick up location indicated one area outside the Fairmont Hotel, but there was no signage and a very helpful valet pointed us to the pickup location. We were in place over 10 min early with one person still monitoring the other designated stop just in case, but that didn't mean anything because the "pickup times are approximate." We waited about 25 minutes and figured that the bus running over 15 minutes late seemed a bit extreme, so my SIL called the company. Apparently the bus came and left from who knows where and we never even saw it despite being able to see clearly down five different streets. Our next option was to wait over an hour for the next bus, but the person on the phone couldn't provide the exact bus pick up location, which made waiting pointless if the bus was not going to be at the advertised location. We ended up sightseeing on our own.

We had a good time with the hop on, hop off tour. It really did bring us around the city, and we…read morehad time to enjoy our stops before being picked up again. Our first tour guide did a great job letting us know what had been filmed in certain areas, but not so well with telling us what someone might see or experience at different spots. Our second guide, Ren, did a great job with that. I wish she had talked about the giant art fair that had been going on through town though. (Although, maybe she did when we weren't on the bus?) We didn't have any issues with pick up or drop off. We got to see the Duquesne Incline, Randyland and The Warhol Museum. At one point we did stop at the tour companies headquarters - I would advise you not to make the same mistake I did and get sunscreen.

Wanted to send a big shout out to our driver who took us from Wampum, Pa to Cooperstown. He was so…read morenice and friendly and accommodating to everyone. I wish I could spell his name. Want to say Javier. Anyway he deserves a 5 star rating and a big Thankyou!!! Hopefully we accommodated him as well!! Again big thanks from Wampum, Sincerely, Faye Bashour.

Absolutely horrible bus company, would give no stars if possible. constantly late and rude. they…read moreFORGET to send buses out at least 2-3 times a month. as a student who has priorities after school such as work or events, this makes me seem completely unreliable as an employee. don't ever count on this company to be on time or even remember you exist.

This is a review for the First Niagara Pavilion Concert Express. Roundtrip tickets can be purchased…read morealongside your concert tickets through Ticketmaster. If you do choose to see a concert at the pavilion in Burgettstown, I firmly recommend taking advantage of this service as you'll save yourself the trouble of parking, won't have to battle traffic to and from the venue, and will enjoy a nice, air-conditioned ride in a bus or van (this depends on the number of riders per event). Stops include the following: Monroeville (Giant Eagle), Waterfront (Best Buy), Station Square (Commerce Court), Waterworks Plaza (King's restaurant), McKnight Road (Applebee's), North Huntington (Eat 'n Park), Greensburg (Eat 'n Park), and Robinson (Buffalo Wild Wings). The drivers are always professional, courteous, and the bus or van is consistently in apple-pie order. Commuting to and from a show with fellow music fans can be entertaining in itself as there's usually a cast of characters onboard with whom terrific and amusing conversations can be had. Leave the car at home, hop on the wagon, and let someone else drive for a change. You'll alleviate stress, reduce highway congestion, shrink your carbon footprint a little, and make some new friends. P.S. Make sure you arrive at your stop on time! They are unforgiving to stragglers and latecomers. As soon as the last song is performed, immediately make your way to your bus and remember where it is parked. I've been told that the Concert Express leaves 15 minutes after the end of the show. You have been warned. So far, I've yet to miss the bus.

Lenzner Tour in Monroeville Horrible experience with…read moreMonroeville, PA location My parents and I utilized the services of Lenzner Tour. Our agent was Sandy Steele. I live out of town and my parents live in Pittsburgh so it was difficult for me to purchase tickets online and receive/send them via email as they are not very tech savy. They needed help booking their flights to Italy so they could visit family and decided to work with Sandy. Sandy was polite and accommodating to my parents which I appreciate. She helped them book their flights (and mine although i provided her with all the info from google flights) and printed their itineraries. The problem lies with the following. Two days before our flights, My friend made me aware that we cannot travel abroad if our passports are expiring within 6 months of traveling. My parents nor I knew this. This was problematic as mine and my mothers passport were set to expire in 3 months. This caused my mother to drive to buffalo New York, pay an expedited passport fee and drive back. It's almost a 5 hour drive one way. I had to miss my trip (the passport center couldn't get me an appointment in time) and rebook at a later date which cost me $300 additional to change my itinerary. I spoke to United Airlines directly to try to recoup some of this cost and was informed that had I booked through them they would have educated us on the passport laws. Since we booked through Lenzner it was the responsibility of the travel agent to keep us abreast of the international laws and should have advised us of the 6 month expiration. I have had multiple communications with Sandy and gotten nowhere. She indicated I would not see any sort of adjustment from her or her company. So basically we paid Lenzner to book our flights (which I could have done on google myself) and nothing else. Imagine if we flew to New York and were turned away from bording our flight to Italy. I could manage but my mother?! This is poor business. No additional service was provided and we will never use this company again

Last weekend my 84 year old mom and I took the Butler Motor Tours Lady Liberty Weekend to New York…read moreCity. Both my mom and I have traveled extensively and taken many bus tours in the past. This was the worst bus trip either of us have ever taken. The bus had open seating, no reserved seating arrangements; but because of pick up schedules, our group was the last to board the bus in PA. By the time my mom and I boarded, only 2 seats were available. They were in the back of the bus wedged between the bathroom and the wheel well/rear window frame. Our seats were also against the back wall of the bus and could not be reclined, so we were essentially sitting in a boxed in area at the back of the bus, directly over the wheels. We were also seated lower to the floor than all the other seats, so we could not see over the seat backs in front of us, out the windows, or view the TV monitors further up the bus (onn which 4 films were played during the trip). The air conditioner vents stopped at the normal row ahead of us as did the overhead air vents, so for our 11 hour bus trip, we had no air conditioning, no incoming air from the vents, and no air circulation as we were against the back wall of the bus. At each stop of the bus, we complained about our seating arrangements and asked that seating be rotated so that we would not have to suffer the discomfort for the entire trip. We were simply told, we don't do that. Remember, this was open seating- no reserved seats. We survived the first day and set out the second day to be first on the bus rather than last so as to secure better seating, however we were told that everyone could regain the seats they were on the previous day and we would have to resume sitting in the worst seats on the bus. The bus driver told us that if we didn't want those seats, perhaps we didn't need to be on the bus. The host (of the trip) despite our many previous complaints only acted as if our concerns were inconsequential and offered no assistance or remedy. Mind you, we paid the same fares as any other passenger, no discount for third class steerage seating. Again, day three of the trip we were told we would have to sit in the seats at the back of the bus with no accommodation, apology, etc. At this point all I wanted to do was rip the host from the two seats she occupied in the front of the bus and have her sit in the back. I even suggested to her that she let my 84 year old mother sit in one of the front seats beside her. When I made the suggestion, she said she had a lot of "stuff" there. I suggested she put her "stuff" in the back seat, but we were again told we would have to sit in the back seats. This was the most uncomfortable bus trip either my mom or I have ever taken and our host and driver were the least concerned about our comfort or safety of any tour personnel we have ever experienced. We will never use this service again or recommend it to anyone else.

My husband and I have gone on many trips with Mcllwain and never had a bad experience. The staff…read moreon the bus are amazing and so helpful. The trips are well planned out and never disappointed. They give you many fun things to do and some down time for yourself. The hotels are always great and have had many fun times traveling with them. No better way to go. Why drive when they take you from door to door, no worries. Drivers are nice and the tour ladies are so much fun, esp Lori, she is great. Thanks Gary & Paulette

So we book a trip to see the Cherry Blossoms with this company. The day before I was called with…read moreour itinerary. I was told that we would be touring from 12-5:30 and would return to Johnstown at 10:30 Not even close . The traffic in DC was horrible. Our tour guide was terrible. We had to listen about the history of DC which nobody was interested in. My tour of the Cherry Blossom was 13 minutes and was herded on the bus by 4:20 and pulling out at 4:51. NOT OK!!! My friend reached out to the company and got a crappy response from Tracy basically telling us so what. Customer service was horrible. Our complaint was not taken seriously. I have a documented conversation giving me times and an invoice. NEVER BOOK WITH MCLLWAIN.

We hired Molly's Trolleys for our daughter's wedding. Almost everyone attending the wedding…read moretraveled to Pittsburgh, including our daughter, and we were all spread out between 3 different hotels throughout Pittsburgh. I gave Molly's Trolleys a timeline of who needed to go where and when, and they gave me a schedule. It was so easy. I was so worried that it was TOO easy, but everything ran so smoothly. Our drivers, John and Rick, were amazing and kept in touch with me every step of the way, which I really appreciated. I highly recommend Molly's Trolleys. They were the highlight of the wedding.

Outstanding 90-minute tour experience. Well worth the time to learn about Pittsburgh from many…read moreaspects as a first time visitor. Brian, our guide, was outstanding. Dan, our driver, was great. Well worth the fee! Comfortable and informative ride.

Terrible company! Hit my daughter's car, fled the scene, Police pulled photos found them liable &…read morethey refuse to return calls or provide their insurance information! Should not be transporting anyone!

One of their drivers nearly caused in accident by stopping on the on-ramp to Highland Park bridge.read more

Excellent trip to frankenmuth. Toured with breakaway and always had courteous and friendly tripsread more

Took a tour with a church group overnight to Sight & Sound Theater (which was awesome). Charlie was…read moreour tour guide and she planned several stops along the way and a Chalk Talk show and then dinner at Yoders the evening we arrived. The Hotel was fabulous and so welcoming. The next day, we had a wonderful buffet breakfast and then the show, one more stop at Hometown Kitchen for an Amish family style meal. I can't believe that they do not have any previous Yelp reviews. Also, Margaret was our driver, and she was also awesome. I would for sure take another overnight tour with this company. We were well fed and entertained.