Van Dorn Pools & Spas was great to work with. Their customer service is A1 and amongst the best…read morethat I've ever received. "MJ"

We had our liner replaced last week. When I went to unscrew the rubber return gasket on the inside…read moreof the pool, they screwed it on so tight I could not get it off. I called the Reisterstown store to ask for help and the guy just laughed like it was a big joke. I spent over $7000 to be told, "we can't help you. Call the service department on Monday." When our pool and deck were installed 21 years ago by them, I added a side deck myself and the woman actually wanted to bill us because she thought they built it!!!! This company overcharges! Terrible company. Never use them again.

I'm surprised to see this place is not already rated. I must say, Marty, was very helpful to my…read morewife and I in buying our Jacuzzi. Always pleasant, always helpful, never pushy. One of only two authorized Jacuzzi dealers in Maryland.

I didn't want to write this, I took two days to give myself time to not be angry. I'm still angry…read more Here's the story (it's a little long so grab a beer or whatever your favorite sipping beverage is): On Friday, July 17th I went into Van Dorn's Kingsville location and spoke with Marty. I found him to be a very nice man. We spoke for about 10 minutes and he gave me a quote for two different above ground pools. He told me that since I walked in the store, vs calling or messaging online, I was eligible for a free site survey. He asked me if I'd like that and I told him for free..sure! He told me he'd have his site survey man, Charles, contact me. I thanked him for his time and left. On Monday, July 20, a man with a safety vest was walking all over my property. I went outside to find out who this person was....he was from Miss Utility. He informed me he was there because he was told I was purchasing a pool from Van Dorn pools and he had to check out where they were going to dig before they put the pool in. I informed him I was not buying a pool from Van Dorn pools and I asked him what made him think that I was. He told me "Dave" told Miss Utility was buying a pool from them. He grimaced and left, his time and Miss Utility's time, obviously wasted. I called the Kingsville office immediately and ended up giving Chris, their chemical analyst, an earful. I informed him that, in addition to dealing with this strangeness, I had a giant tree fall on my house a few weeks ago and I didn't have time for more stuff to deal with. After being told Marty was off and not back until Thursday. I then decided to locate the owner of the company, Chuck Stafford, this is a small family owned company. I called their Reisterstown store and spoke with Jim, a salesman like Marty. I told him the story and he was aghast. He said that something obviously went pretty wrong in Kingsville and he'd try to get a hold of Chuck. Jim from the Reisterstown store is interested in customer service. Its important to note at this point, I'm stunned at the audacity of the folks up in Kingsville to assume after a 10 minute conversation I was actually spending thousands of dollars with them. Again, stunned and laughing at the absurdity was where I was. A few minutes later, I got a phone call from Dave. Dave is Marty's manager in Kingsville. We didn't even exchange pleasantries, nor was Dave interested in what happened. I asked him if he'd like to know why I originally called and he indicated that he was not interested in why I called, he was only interested in knowing whether I wanted to do business with them or not. I told him no, I was not, he then hung up on me. I once again called Jim at the Reisterstown store who was either truly horrified or pretending to be horrified...I'd very much like to believe it's the former. He assured me he'd try and get a hold of the owner. It's been 3 days and no call from anyone at Van Dorn. I have read some wonderful things about this company and I really hope that I am an example of a chain of events that don't usually happen and went horribly wrong. I've told a number of people about this so far and we all find the situation obnoxiously laughable. Seriously, shame on you Van Dorn.

I love this pool company they open and close my pool yearly and do great work. I cannot reach them…read more What happened? Is this company still in business?

I cannot reach them via phone or email? Are there other numbers to use? Are they still in…read morebusiness? They have my pool motors for storage.

We contracted with Pools Unlimited this fall after our other pool company folded. Pools Unlimited…read moreclosed our pool and did winter services. When they opened our pool yesterday, the water wasn't the customary turbid green but blue! The technicians did a wonderful job opening our pool! We love this company!

Don't use this company. They clam to be water experts but they are not. Had my pool out of chemical…read morebalance sine it open in May. Don't walk run away from this company

We had a pool leak and Christine and her team came out. It was the pool light which was good news…read morebut they kept checking for other possible leaks. They fixed our leak and the cost was very reasonable. Can't recommend them enough 5 star. Thanks Pat M.

A tech(Mark) from Ezcaliber came to trouble shoot an annoying leak in my pool and spa that another…read morecompany was unable to find.He did extensive testing and visual inspections and found the source of two places that were causing water loss.He was extremely thorough. I would definitely recommend Excaliber.

If you have a pool? These are your guys!! B&D Pools. My wife and I we're in search of a new pool…read moreservice after our previous one retired and they came highly recommended from our neighbors across the street! We've used them for over a year now and they're super accommodating and very reasonably priced!! Professional and prompt and affordable what more can I say!!

Fantastic company with dedicated owners and employees! We are so lucky to be their clients- great…read morecustomer service and so responsive! They want you to enjoy your pool and are happy to help you do just that! Do yourself a summer favor, call them right now!

I finally got around to having my pool equipment replaced (original for over 25 years). Decided to…read moreuse TPS and got to meet both Brent & Derrick. Motor/pump/filter all replaced and my experience with them both was excellent! Both took the time to answer my questions and explain the equipment details (including winterization procedures). I went into this looking for a simple equipment replacement company and found my pool company moving forward. Strong recommendation to call them!

I am extremely satisfied with Twin Pool and Spa. This is not my first pool service but it is the…read morebest! The service is terrific. If you have a problem, they will come to your house and fix it in a very timely manner. You can also call the office for expert advice. The twins are truly experts on everything related to your pool.

Wonderful and prompt service from a very friendly family business. They have done full service on…read moreour pool including opening and closing for a number of years. We have been very satisfied with their service.