We were visiting the Harding Presidential Museum in town and decided to stay at this hotel for the…read morenight. The rooms were very spacious as well as the bathrooms. The bed was comfy. The complimentary breakfast was good with very hot coffee. The front desk clerk was very nice.

This was one of the worst experiences I've ever had at a hotel. The worst, 'checkin experience'…read more It took 2 hours and could the woman could not figure out how to run a $10 card on a credit card. Being Sunday night she had no one to call. Finally got the manager, wrote down what she said and still couldn't get me checked in. She threw her arms in the air and said, I don't care about the $10 and gave me a key. The manager the next morning said Sorry. Oh ya, after I finally got checked in and settled in my room for about 15 minutes when.... The door was unlock with a key and someone walked in! He had been given my room

Dirty, pool area is disgusting, tiles falling off the wall, lots of viable decay, pool Is barely…read moreheated, paint and plaster falling off the ceiling in the bathroom, mold on the ceiling in the bathroom. Severely outdated, needs to be torn down.

The good things are that it is close to Meijer and the location is right off the main road. Plus,…read morethe staff was friendly and helpful. I could tell that they were working hard to satisfy the patrons, supply our needs and keep the place clean & disinfected. Though, there were a few questionable things that made me lower the stars for this place. First, The decoration and decor were outdated. Though, I am more concerned with cleanliness and decent services than decor and decoration. So, the uninspiring decor was not a huge hit against them. However, the elevator was broken and supposedly, according to the front desk staffer, it happened immediately before we arrived. I found that claim hard to believe once I looked at the elevator and its surroundings. It appeared to have been broken for much longer. Thank goodness we were only on the 3rd floor. Secondly, even though our king suite was laid out nicely with French doors between the bedroom and living area, the entire room smelled of old cigarette smoke. It was not super strong or overwhelming, but there was a slight stench of smoke. Thank goodness the smell was not strong enough for us to demand a different room. Thirdly, the bathroom floor in our room seemed not to have been mopped in its entirety. While the area that could be seen easily (around the toilet, in the tub, in front of the shower) was somewhat clean, the area under the sink (where no one would really need to look) had a couple drops of dried reddish-brown substance. I thought, "well, they quickly mopped only where people walk and stand in this bathroom. No need to fight to get a mop under that sink." Finally, we had to wait a long time to check in and to check out. I don't know if they were understaffed or under scheduled. The pandemic negatively has affected the hotel business, so long wait times could just be par for the course of travel, at least for the foreseeable future. Though, even with these things, I would choose this place again versus the other lodging options in Marion.

Disgusting rooms had to wait an hour for them to change the mattress covers, then when I spoke to…read morethe GM Vick he told me he was too busy at 6am to deal with my problem and contact me when he was LESS busy. I called at 9 am Monday he didnt call me back for another 2 hours, when I did speak to him he said he was going to refund me until I contacted corporate about the state of my room, but since then he wasnt going to do anything unless I changed my review and he would refund me 20% I asked for an email to have it in writing he refused because he said he wasnt sure if he was going to issue it or not he would have to see the new review first. I would like to add we were 3 hours from our home for a wrestling tournament and was told they had no other room for us. He also said if I made another bad review he would just have it taken down. Way to go Comfort Inn you have a great leader to show your staff what customer service is supposed to look like.

The worst experience ever here. DO NOT STAY HERE! Here are…read moremy reasons why. The lady with the mustache will call the cops on everyone for no reason. She ruined an 8-year-old kids birthday party and yelled at the child telling him to leave for no reason. She insulted everyone then told the sheriff that people were cussing them out I stayed in room 123 and watched this all happen this is bad for business I suggest they get better staff.

I'll keep this short as I have to contact their corporate office about the amount of…read moredissatisfaction we had during this stay. I'll preface it by stating that our previous two nights in "no-name" mom and pop motels far exceeded the higher dollar mess that the BW provided us... Starting out with being on hold with the location for almost 10 minutes, calling back and getting no answer after numerous calls...to the desk clerk talking/listening to someone else on her cell phone/ear buds...then our room had some type of oily mess on the floor that we had to clean up...the bathroom door wouldn't close...the room was not clean...the door to the laundry room (about 4 doors down from our room) was open, filling the hallway with steam...yeah, that is just the beginning... There are plenty of options out there--just because the name says best sure doesn't mean it is.

DO NOT STAY HERE! I stayed here for three nights in November 2019 and found bed bugs in the room…read more After finding the bed bugs immediately packed up everything and checked out four days early. While we were checking out, the front desk staff and the manager were completely apathetic to the issue and stated that "these things happen". Bed bugs are incredibly easy to bring home, and very difficult to get rid of. The manager had the audacity to state that "because of the issue we would not be penalized for our early check out". DO NOT STAY HERE! BED BUGS ARE NOT WORTH IT!

Great spot for when we needed a hotel when we hadn't planned on stopping there. There is quite a…read morebit within walking distance to get food. Even though it was close to a lot, it was relatively quiet. There were a group of construction workers staying here and they were having a grill out/party right outside the room we were given so I guess this is permitted if you want to grill out in the bed of your pickup. Blackout curtains were nice. Beds were comfy. Receptionist was super nice at checkin. The decor is older but I don't mind that as I'm only looking for a place to sleep. But the water pressure in the shower was awful, couldn't hardly get shampoo out of my hair.

BROKEN POOL LIFT FOR PEOPLE IN WHEEL CHAIRS. I called before…read morebooking and the manager never called me back to tell me if it worked. My stay was 06-01-24. If they don't fix it in a timely manner, I hope they get sued under the ADA.

Would not recommend to stay literally stood there for 1 hr and I got bit 10times . Come to see it a…read morebed bug on my pillow and on the other bed too we had a room that had 2 beds . We told them about the bed bugs and they said they never had bed bugs but reading the reviews now .. they been had those problem! The sheets were very dirty disgusting!!!

Curse my allergies and the poison ivy because I needed a place to actually lay down and put my foot…read moreup so here I am. Best Value Inn; not quite the words I would have picked (at least I would have included some punctuation.) Second-floor entry carpets, colors, and finish are dated but otherwise not offensive. Odd scents wait beyond the hallway door and they try to stay with you. The actual room is slightly musty and could use a good scrubbing but I didn't see any sign of vermin... Beddings are clean but pillows are small and flat, duvet folds up well enough to raise my bad foot. Vanity is opposite the bathroom as you come in, large window on the other wall has fully functional curtains to cut the highway noise and keep the light out. Not the best value ever, but for a value property - bed and a shower - it'll do.

The name has changed to Wingate by Wyndham and the service is horrible. Don't do it!…read moreManagement is really really bad. I booked the wrong date in error and Wingate flat out refused to reverse the reservation. It did not matter that I called immediately after doing it. Or that I was trying to schedule respite while caring for my stage 4 cancer dying mother. Once the reservation is made there is no cancellations... so I paid for a room that I didn't even set foot in. I've tried several times too ask the manager for some consideration and was blocked by associates who claimed " he just left right before you got here". I have also expressed my concern at corporate office customer service and still waiting to be acknowledged. This should be a one star if there was a zero star that's the rating I would give. Caution when considering when gate you have several hotels around this location it would have 10 times better service and facilities.

To say that I am absolutely disappointed and utterly embarrassed with how things were handled with…read moreour wedding hotel block for May 18, 2019 is a complete understatement. I had at least 3 out of state guests tell me that their room was given away well before the time on their confirmation email due to your hotel overbooking. One of these guests drove 8 hours that day to be there for our wedding and had to drive at least an hour to find a hotel room after the wedding because all other hotels were booked in the area. Another male guest was given a room key, and when he entered the room found that there was a woman already in the room. He was completely mortified to walk in on her. Another guest was already checked into her room, and when she came home from the wedding at 1:30am found her key was deactivated. When she went to get a new key, she found they had changed the name on the hotel room. It then took over a half hour to fix this issue and she couldn't get into her room until 2am. Finally, I was notified that the elevator broke on Thursday and for some unknown reason it could not be fixed until Monday. Many elderly guests had to haul their bags up 2 or 3 flights of stairs, and we even had a guest fall while using the stairs. There are no words to express my how upset I was to find how my wedding guests were treated during their stay.