No receipt provided after multiple requests; overcharged for service. Somehow intercepted my ride…read morebooked with Emirates. Ride itself was fine yet lack of customer service is not acceptable.

Horrível Foram…read morecontratados como terceirizados da civitatis e nos deixaram esperando no aeroporto Não contratem!

Very unreliable service. Person told us that Universal afternoon ticket was starting at 1 pm - but…read moreit actually starts at 2 pm - difficult to get money back. I wouldn't come back here.

I was an Expedia Gold member for years before COVID, and recently opened their credit card…read more However, recent experiences with their lack of flexibility, technical glitches, and overall poor user experience are causing me to reconsider my loyalty. A few days ago, I tried using their Price Guarantee feature, but it wasn't working properly. I kept receiving the message, "Apologies, something went wrong on our end. Please try submitting the form again." Despite trying multiple times throughout the day--especially since the price difference was over $200--I was unable to submit my claim. I took screenshots and copied the link for documentation. Yesterday, I tried again, but the issue persisted, and it was clear that Expedia hadn't fixed the bug. Frustrated, I contacted customer service, only to be told they wouldn't honor the price match due to the technical issue on their website. As a result of their glitch, I couldn't submit my request in time, and now I'm stuck paying the higher price. On top of that, I wasn't able to track my membership progress on their site or app at all throughout last year. This lack of functionality made it even more frustrating to be a member, as I had no way of knowing where I stood in terms of benefits or status. It's disappointing that Expedia won't take responsibility for these ongoing issues, and it's making me question whether continuing with their services is worth it. Date of experience: March 24, 2025

Long-time Expedia user that just scammed to the point where I am no longer comfortable using them…read moreagain and recommend against anyone using their services. I booked a hotel in Wales in January and upon arriving found the hotel had no record of the booking. Expedia had an internal system issue and registered the booking to a hotel with the same name hours away in England. This is despite my booking confirmation email explicitly listing the location as being in the town I selected in Wales. They insisted their records showed "the booking was made for this town in England", probably because they changed the location of the hotel in their system after the booking had been made. They only finally refunded the price after hours of resistance and gaslighting, calling it a "goodwill gesture". Luckily the hotel had a room still available, but the rate was double what was initially booked. And on top of that, all the photos/descriptions on the Expedia booking platform were fake - the room didn't remotely match the photos/description. So in the end I'm out hundreds of extra dollars for a worse room than was advertised, with hours of a headache to even get the actual booking fee refunded. I continued correspondence to try to simply get them to cover the difference and they refused to do it, repeatedly insisting their records are right and my confirmation email (showing the location I booked) is not to be relied on. You know, the entire purpose of a booking confirmation, apparently can't be relied on? I think they are using AI to form their hotel booking pages and clearly mistakes like these are falling through the cracks. Had the hotel been full I would have been out on the street in the middle of the night. Garbage company that won't accept its dangerous mistakes to refund long-time customers - avoid at all costs.