My husband and I brought back our 2017 VW Jetta as VW Financial Svcs was unwilling to work with us…read moreto pay off several deferred payments on a monthly basis and wanted all of it (over $2k) paid off by next week. We had taken the vehicle to another auto dealer as they were going to buy the car, but VWFS were jerks and refused to provide payoff info to them. So, off we went to BCVW. Not sure of the lady's name we dealt with, but she greeted us with a smile and was very willing to work with us. We explained our problem, showed her the offer we had received from other business. She took pictures of car and commented on how good the car looked (I spent the previous day removing personal items, cleaning car, removing stickers/license plate holders, etc). She was very excited and took the car for a test drive. Came back all smiles. After an inspection by mechanics (the only problem was the touch screen on the stereo which quit working sometime back), she offered us $100 more than other business. We graciously accepted the offer. Even the person who sends payments to finance companies was chomping at the bit ready to send payment to VWFS to pay off the car She didn't even try to get us into another vehicle! She listened to us and followed through for us. By the time we left, our car was their property and we had a check in hand of over $2800 (the proceeds after paying VWFS just over $2600) Would we ever buy a VW again? Nope. We won't even deal with VWFS again. We would only deal with BCVW if we worked with this rep or someone else who would listen to us and work with us! Next time, we are paying cash for the vehicle we buy.

Be careful when purchasing a vehicle from this place. Online they claim that they do a 137 point…read moreinspection before a used car reaches their lot. "Every used vehicle is inspected by a factory trained tech before it reaches their lot". Well, obviously not. While driving the car once purchased the alignment wasn't to my liking (buying a used car it's just my preference) took it to a tire place to have an alignment done only to discover that the car had a bent rim that had to be replaced so that the tire would last and not wear abnormaly. Obviously something that should have been caught on the 137 point inspection. Also, after purchase damage was discovered to the roof of the car. In their stated 137 point inspection the cars exterior was inspected for any damage and no damage to the roof was noted (or noted in the carfax). So no damage to the car was notated or disclosed at purchase by the dealership. I'm fully aware that buying a used vehicle is always a gamble it is very evident that their vehicles don't truly go through a 137 point inspection as they state. If it was these items would have been noticed, fixed or even notated not checked off on like it was good. So anyone who is looking to purchase inspect thoroughly top to bottom don't just take their word.​​

This is a fair and honest mechanic…read more Without going into major detail, I will give the abbreviated version. Husbands truck went in for some tests. Ended up tests were not accurate. My husband went back to tell them and they completely refunded all the testing money. In my honest opinion I say you can trust them to make a mistake right.

Cost me over $800 getting parts and tows and Uber and hotels. For them looking at my car then…read moregiving me back the wrong key making me think I had something wrong with my ignition. They refuse to put me in communication with the owner. I paid $250 for a diagnostic right next to the building as soon as the diagnostic was done they brought me the right key and said oh we may have made a mistake. I will be pursuing civil action against the shop they are very unprofessional and have zero remorse for their mistake. DO NOT GO HERE ! If I could give them zero stars I would. The service representative Greg was very rude

Engine sourcing and installation…read more Top notch service. Had my car in with a blown engine. Astro found a low mile engine and quoted a very competitive price to install that in my car. They had the car out and ready within 2 weeks. I took the car to Baker's automotive to look at the install job Astro did. Baker's automotive said it looked better and more professionally done than a lot of cars coming back from dealer shops. Astro aslo warrantied the engine for 90 days. Very quick turn around. Very well done. Excellent Value I would not hesitate to recommend Astro for parts and engine swaps. Mark B. Edgewood, WA

My brother sold his old truck for parts, they gave him a bad check. I had to take him back and get…read morecash later that same day after bank declined it (Their bank that the check was cut from) Unfortunate but sure, what erks me is they were rude about it though like it was our fault. Poor customer service.

My first experience with A st Automotive was to have my cars alignment reset after my car ran into…read morea ditch during our snowy weather this winter. Rob,Albert and the team did an excellent job and got my car finished and back on the road ASAP! The second visit, my check engine light came on and after careful trouble shooting, it was determined I had issues with sensors and the catalytic converters. Again, they worked tirelessly to address and fix the issues to get me back on the road and mobile. I highly recommend Rob and his team of technicians for being courteous, polite and doing excellent work at A St Automotive. I will be bringing my little car to them for all future automotive needs and care!

Rob & his team at A Street Automotive have exemplary customer service and automotive skills. We…read morehad a short turnaround time to get a full vehicle inspection done on a car we were looking to purchase. Not only did they get it into the shop quickly, they gave us very valuable information on what we would need to do to it in the near future and what was already in good condition. The value of having the experts do a full vehicle inspection is worth every penny. To feel confident that we are making the right buying decision is vital to us, as my son worked hard for 2+ years saving for his 'dream car'. The teams collective tenure in the automotive industry is impressive and we left feeling like we were making a good investment on the car, thanks to all the extremely knowledgeable and friendly mechanics. Thank you Rob & A Street Automotive team! We will be back and love knowing that we have the BEST mechanics in the area!!

I thought I would write an update since my last review is seven years old and I just had my first…read moreexperience with the new ownership. I took a car in for a pre-purchase inspection and I'm so glad I did. It would've been a very bad buy (a near-totaled POS misrepresented by a shady dealer, but that's another review!) I really appreciated the thoroughness with which the car was inspected, and Norm's willingness to talk about it with me and to give advice on what I should look for. At $89.00, it's the lowest PPI price around and it saved me much more than that. We'll continue to take our vehicles to Glenn's. Tips for new-to-you car buyers: ALWAYS look at the Carfax and ALWAYS get a pre-purchase inspection!!! I would've been so hosed with this vehicle!

Glenn's is fantastic. Been going there for years great pricing and they got my Saturn going again…read more Only place to take your car

I had called around for quotes on the 90,000 mile service for my Honda Civic. This shop was about…read morehalf of what I was quoted at the dealership and right around the same at other places. Because they advertise as a Honda repair shop and within walking distance of my house I took it here. They got me right in at my appointment time and kept in contact with some delays. Very happy so far with the work and price. I really liked that as part of the service they would do an oil change. They actually looked at the oil change sticker in the window and told me it didn't need to be done instead of just doing it anyway.

I do not know how they keep a 4 star rating..are they paying people to say good things…read more. First I had the timing belt replaced..I suppose it is done correctly ..no problems yet. The big thing is the breaks.. I had them done do a total break job of 1200.00..which I was told I paid too much from friends. But it was more about not being told there was "no problem with them" the day I got it done and said the pedal goes to the floor I HAVE NO BREAKS..I left break light came on scared to drive it , fluid leaking all over my garage. Beau said the main caliber was not tightened. Since it was under warranty it would not cost anything. Well I had to borrow a car bike in the rain as I left w them to fix. Also I was told my soft top miata would be in the garage overnight another promise broken..left in the rain overnight. The truck with nice tires he told me needed to be in the garage as it had no wheel lock...and neither did my new nice tires. I won't be taking my car her again. I do not trust what they say...or what they do as well as lack of communication with service.

Seeing as I know nothing about cars, it is quite painful to bring your car in for headlights that…read moredon't work. I was told that my car needed a new bulb in one side, and something else in the other. It was like, $200 to fix. They had it done within a few hours. The only reason I'm giving a 4 instead of a 5, is because I don't think it was worth $200 to fix the headlamp issue. But obviously that's the business right?

Karl said I needed a Torque Converter. He put it in my car but it didn't fix the problem. The…read morewarranty company I had at that time paid for everything but a $100 deductible and taxes which I was onky suppose to pay. They charged me a 3% credit card fee because the warranty company paid by credit card. I can believe a King's Transmission thinks your suppose to pay for another company's credit card fee. I paid with my debit card. When I got my car back it was still doing the same thing. He then claimed this Friction Modifier that he sells to car dealers swear by it. He put it in my car and told me to drive it for a while. That still didn't work. I met someone else at another garage that drove my car and put his computer on it and said I needed a Transmission. I took it back to Karl who said then I needed a Transmission. Needless to say the warranty company subtracted the amount they paid on the torque converter from the salvaged transmission because they said he misdiagnosed my car. That left me paying over $1,200. I filed a complaint with the attorney General office and his wife replys after I respond to Attorney General. After speaking with the AG I was informed that I can file complaint with NC Dept of Justice. I tried to get them to fo the right thing. They are going to wished they did because I'm going to file my complaint with NC Deot of Justice. They are crooks so stay away.

My car started making this noise, it was like "SCREEEEE...!" I turned the radio down to hear it,…read moreand then, scared, I turned the radio up louder so I wouldn't have to hear it. Finally, the noise got more and more frequent and I decided I just couldn't ignore it any longer. I'd have to find a mechanic. But, you know mechanics. I didn't want one who would rip me off. So, I turned to Yelp. Thank you, Yelp! Doug diagnosed that scary noise as my brake caliper (unfortunately), and showed me exactly how it was causing my brake pad to wear down unevenly. Then he got to work fixing my car. In the meantime, I called my father on the east coast (who listens to Car Talk), he agreed with the diagnosis and thought Doug was charging me a fair price for brake caliper replacement and a brake fluid flush. While he had my car, Doug did a full safety inspection which gave me peace of mind that when I drove out of there, my car was in great working order and Doug even gave me some tips for things like my next oil change. All in all, I felt like not only did I get my car repaired at Simply Auto, I found a mechanic I can trust in Doug and a place that I know that I can go back to the next time I have a problem. And that's a pretty valuable thing.

Had an inspection done on my suspension and an oil change with Tony Buck a few weeks ago. I was…read morecalled a few hours later and he suggested I replace the backing plate and new struts. When I got my car back I noticed that some of the things that I asked for were not done and I was still being charged $69. On the paperwork Tony put in the wrong oil when I confronted him about it he acknowledged that he didnt do the things I ask and then refunded some of the money. As for the oil change which cost $98, he says the paper is wrong and he did the oil change. But he never reset the computer..still says 50% oil and never put a "next service date" sticker. So how am I suppose to believe him. As for the struts he kept pulling up something that wouldn't even fit on my car. Also during that time he repositioned my license plate without my consent to the center when I like mine on the left side. I kept calling to speak with the owner, Doug and Tony always answers and tells me he isn't available. I'm writing this review to let everyone know that this mechanic is not knowledgeable or trustworthy. I will not be bringing my car back to this place.