Reading these reviews, it's pretty clear there are TWO Dr. Mathis', and one takes their chances on which one they will get.
Like another reviewer, I had a very hard time even making initial contact. I left 2 brief, but very concise messages days apart regarding my dogs situation, explaining this was time sensitive (ie: ASAP) and I had been referred by my primary vet, one would think this would ellicit a more timely response. Even if to simply say she is either very busy, but received my message and will get back to me, or sorry she is not available.
NOPE.
It took her more that two days just to return my calls, and then it was basically to leave a message with her prices and if i was "Ok with that".
A game of phone tag later, I had somehow managed to set an appointment with her for five days later (for acupuncture treatments primarily for end of life pain relief) and told her I would forward my dogs xrays and recent reports - which i did a few hours later that same day. In the email I asked to her to please confirm that she had received them. Two and a half days later i got a one line email saying everything i sent was "just a location" . . . then another email from her stating that they were in fact the actual files and if i wanted to cancel SHE needed 24 hours notice. no salutations or anything, just one line communications.
Holistic medicine requires a certain energy and respect that can be missing from western medicine, but is most critical to it's success. I have used other eastern practictioners that exceeded my every expectation, but
It is clear to me Dr. Mathis does not possess the healing energy necessary, nor the basic respect for her clients and patients that they need and deserve.
Taking her good-old sweet time to return messages, and when she does it is more about her fees than anything else, is a clear sign of how much she actually (could give a rats ass) cares. Her website states she has an "office manager" so please, can you explain to me why it takes days to return a call?
After her second email, having to wait five days to get an appointment (more than a week after the first contact attempt) for a crisis situation, and being treated like she was doing me this big huge inconvenient favor, I decided she probably was not going to work out, so I immediately canceled the appointment. In less than 4 hours I received the most snarky reply from her stating she "hoped I find what i was looking for" .
Amazing how trying to initially reach her is like pulling teeth, but tell her you've decided not to use her services after all (with a FORTY EIGHT hour + notification) and you get a near immediate response.
If you are looking for a healer to help your animal, she is most definately not it.
I have informed those that referred me to her that, with this experience, they should probably reevaluate their willingness to refer her to those in need in the future. read more