Went there for a mattress for my mother. The sales woman was helpful and Frank the owner was so…read morecaring that he made an extra trip back later in the day to bring a half size box spring to accommodate a set up for a bed rail so that Mom was able to have the bed ready for bedtime. They are family owned and operated so you get the kind of service like years past! I wouldn't go anywhere else. Thank you Frank for being a caring person!

The owner was very friendly and not pushy at all. Told him what we were looking for and let us…read morewander. Definitely recommended him to friends and family

Go see Jason and Charles. No pressure and very helpful!…read moreBedmatch helped find the perfect mattress

Disappointed.. I purchased a twin mattress for my mother on sept 13,2025. It was delivered…read moreSeptember 16th to the senior center. On Sept 18 I called the Harleysville store and explained it was no longer needed. It was not opened/ unrolled and not used. I was informed it still could not be returned. I can underbid it was used or opened but it's intact! Unfortunately, I have no need for it now. I was told the district manager would call however, I'm still waiting on that call. I called the store this morning to verify told the district manager noted on my order no return is possible. I asked why he/ she didn't call me directly as I have been waiting to speak to this person. Apparently, the district manager does not talk to customers directly. REALLY?!?! What kind of customer service is that?! I have purchased from this store in the last, and with this disappointing customer service I will never buy from them again.

**PLEASE NOTE** You must make an appointment before you go. Also Yelp! has incorrect directions…read more Once I found them, it was a great experience. Good selection, nice people. Good prices. You won't be sorry if you go here.

Amazing experience. Just call Aimee for any of your…read morebedding needs. Within a couple hours had a quality bed set up for a great price! Thanks again Aimee!!

Victor Patalano is an ambassador of professional customer service!…read more Let's collaborate! Thanks, Jack Bosma 1-862-200-1469 https://wa.link/c9h5bn https://api.whatsapp.com/send?phone=18622001469 https://t.me/jackbosma https://meetn.com/jackbosma tutorjacknetwork@gmail.com "Inspect what you expect."

The owner will tell you that the mattresses are new but they're not they are returns from customers…read morethat are unhappy or old store demos. Most of the mattresses are defective. That's why the price is so cheap. You think you're saving money but in the long run you'll just have to go elsewhere and buy a new mattress. The owner becomes defensive and yells when you question him about his products and will even hassle you trying to sell you a marketing course that he created lol I would stay clear of this place!!!

If you're shopping for mattresses, make sure you plan to visit Mattress Factory first. My family…read morehas bought 3-4 mattresses through them so far and each experience was wonderful! No complaints whatsoever! The latest visit, my husband and I have our little girl with us because we're trying to pick out a mattress for her and her little sis. The staff, Kevin, didn't mind her roaming around when I am trying to control her a bit cause overall it's a business place, not a playground or amusement park now. Kevin was professional and wonderful to work with. He analyzed what we're looking for and the types and models we're ranging to get and showed us the floor demo for us and our daughter to try. Kevin was not only professional, but also quite friendly. Great discussions and stories we had while shopping our choice of mattress. Very pleasant shopping time there for sure.

I have an awful experience. The mattress was so uncomfortable I literally couldn't sleep. Very hard…read moreto donate the mattress but I finally found the charity that would take it. This business will do nothing after you've paid. They tell customers did they write a positive review, they may win coverage of their entire balance. I took a $1,600 lost after 4 weeks of not being able to sleep. I got a fabulous mattress from raymore and flanigan.

Fantastic! The owner and his wife are some of the friendliest and most accommodating people I've…read moreever had the pleasure of dealing with. Great products and prices and awesome customer service! I will definitely be referring friends and family here for the best deal in the Poconos!

Mr Mattress is awesome. Highly recommended! Bedding is one of those things you should never neglect…read more- a bad night's sleep because of a tired mattress can make for a bad day. Go see Jamie at Mr Mattress. Lots of selection and prices that are great.

Please be warned shopping at this store ! Bought a very expensive mattress and was told by Janeen…read moreI needed a special mattress cover, which cost $150. After returning home I decided the one I had was very similar. Same day went back to the store an hour later but Janeen refused to take it back, even though she could clearly see the package had not been opened. Very rude and unpleasant. Shop where customer service is good. When you buy something they are pushing to sell you they don't tell you it is a final sale. Same thing happened with friends who bought a mattress but were unhappy with the firmness, a week later Janeen refused to exchange it for a different one saying the store policy does not cover "comfort" exchanges. Any mattress store will give you at least 30 days. The good reviewers will realize this when down the road they experience a problem with their purchase.

Awesome customer service and quality. Mindy helped me find the perfect bed for my bachelor pad. She…read morewas very nice and seemed very knowledgeable about the product. Her tips for assembly came in quite handy as well. My new bed rocks! Thanks!

Awesome friendly service. Everyone is exceptionally friendly here including the manager, Peter…read more John was easy to work with and helped us decide which mattress we should pick as opposed to telling us which one he recommends. Highly recommend this place! Definitely going back.

On our journey to purchase a mattress we tried out this new store. The sales woman performed their…read moreexclusive sleep test to match my wife and I with the perfect mattress. The report (attached) revealed 5 perfect mattresses so we tried out each one. When none of the 5 were to our liking, it was off the grid to pick any mattress to sell us before we left the store forgetting about selecting our perfect mattress. Lol When I told the saleswoman I was going to check out mattress firm she adamantly replied that that company sells used mattresses that have rusty springs!!!! Well we bought our new mattress from the other guys and it was amazing got the movable head and foot platform and saved over $1000 dollars Word to the wise shop around!!! Update The store was located in Trexlertown by Whole Foods. And my advice is not bash the competition when you really don't know.

We recently visited this location and Charles couldn't have been more helpful. We knew exactly what…read morewe wanted and he understood and wasn't pushy with add-ons (that's always appreciated). We'll certainly be back when we upgrade in the coming year(s).

Tamer was incredibly courteous, knowledgeable, professional, friendly, and easy to work with! He…read morehelped me with my 16 year old who has back pain and needed a better mattress. He was incredibly responsive even by text, and just the best!!

Phill the salesman seemed knowledgeable and was a big help during the selection process. When we…read moregot down to the paperwork he seamed to intentionally stumble thru to give him and Jennifer time to try to convince my wife and I that we really needed to buy the extras such as covers for our new mattress, extended warranty on the bed frames, etc. We even took advantage of the 0% interest financing and when we didn't qualify to finance the entire amount he made me feel very uncomfortable.

For the first time, we were shopping for a mattress, and the search was easy and enjoyable with the…read morehelp of Jennifer at Mattress Warehouse! She stayed in our price range, gave us pros and cons to different products and exampled their differences! She ordered our choice and it arrived in a few days. She even offered excellent advice on securing and transporting our new bed home! Wonderful customer service!!!