Professionalism is not their forte.
Ever buy a mattress and have a good time? Maybe this time you will. Mountain Mattress is at a great location on 512 between Wind Gap and Bath. God Bless stimulus money.
Called Nick, he set me up with several mattresses. Price was so reasonable I was able to afford the much needed third set. More attuned than any prior salesman, asked age, weight, size and intent for each mattress and selected outstanding merchandise based on inventory and usage.
Nick's a chatty multi tasker who was often off topic. It took 2 very long calls but I avoided the "deer in the headlights" moment when you walk into a mattress shop. Played solitaire and summarized our conversation by email establishing intent, special quarantine related needs for our business and delivery notes.
Sent clear instructions and Mountain Mattress agreed to our requests. A minor mis-communication turned into a thing. Extremely happy with the product but not the process. One employee was beyond unpleasant and Nick doubled down on his integrity instead of apologizing and being done.
Had I foreseen all that would follow I wouldn't have spent my stimulus here. Chaotic. Survived the buying process, missed out on "vanity points" and major cash back. Nick prefers cash, check, will take cards, not Discover or American Express. I survived the supervisor and 2 long rambling off topic phone calls. Would I shop here again? No. The process was too chaotic.
I think you should give it a try though, it's worth it, just be prepared. Professionalism is not their forte. read more
