The best customer service. Personalized touch!…read moreThey take the time to talk the customer about your needs.

Insanely high prices and long wait times horrible communication I had to call ten times to knows…read morewhat happening with my vehicle, would not recommend.

Car wouldn't start and needed towing. New starter required on my Sonata. Done 4:00pm same day…read more Love them.

They get their feelings hurt when asked to back up their work. I thought I was a good customer…read more... But a couple of problems in a row. Told me one thing one time, then lied about it on paper.

I was traveling through Front Royal on a cross-country trip with my dog and had an issue with the…read morestability of the front bumper cover on my van. I stopped in hopes they could secure the bumper to ensure I would make it safely back home to New Mexico. These are THE nicest guys! True personal service and ready to help out a traveler in trouble. I am so grateful for their help and willingness to take care of me right away! They didn't have to make time for an out-of-town traveler, but they did, and Homer made me feel so at ease. Not only that, he's a real dog lover who showered my pup with love and attention. It made me wish I lived in Front Royal so I could take my vehicles to them forever! This is an honest, caring, and dependable business you can trust. They got us safely back on the road again, and I will be forever grateful! Front Royal car owners, you are lucky to have them!!

I love this place they do exactly what is needed to be done and is done right. The service is…read morealways exceptional and I've never questioned the cost because I trust that I'm getting a great value for my money. Service requested is always done right.

I made an appointment for an oil change, a front-end alignment, and an overall tune up for my car…read more I dropped my car off before work and they were finished with it after lunch time. Went to pick it up excepting an arm and a leg bill. However, I got out of there under $125. I highly recommend them.

Excellent customer service team. They got my quote ready overnight even though I archived it before…read moregetting service done. That just shows their dedication to servicing the community. Will need to stop by in the future if I get the chance! I had to go forgive another business before I could move on. Just kidding! The value is in the customer service employees.

I have brought my 2007 Lexus RX350 here many times. First time was for a tire repair, second time…read moremy alternator went out in the middle of a McDonald's drive thru Cody himself towed my car to the shop and I got my alternator and radiator replaced for a very good price and without them trying to upsell me anything! Just a couple weeks ago I got new tires and tpms sensors put on. One of the best shops in Winchester! Definitely recommend

I would not recommend this place. I was originally quoted a little over $1,100 for a repair. Later,…read moreHaydee M. called to say the aftermarket part they ordered didn't fit, so they would need to order a dealer part, which would take another week to arrive. At no point during that conversation was it mentioned that the cost would increase significantly, yet there was no problem telling me they found another problem that needed fixed. When I went to pick up my car, I was shocked to find the total was over $1,800. That's a major increase that should have been clearly communicated beforehand. If I had been informed, I could have decided whether to move forward with the repair. Instead, I was put in a position where I had no choice but to pay in order to get my car back. On top of that, after looking up the cost of the parts, it appears they mark them up by at least 40%. Proceed with caution. People don't write bad reviews for absolutely no reason.

All the staff at this location are always welcoming and descent customer service.,,,…read more I had an awful experience with a 90 year old female and boasted she was the owner.....I swear this lady is on crack or democratically posessed-Maybe Both.

Great deals on great vehicles! Highly recommend this dealership. They will take great care of you!read more

We have been going to Ricks since we moved to front Royal going on eight years ago. I have no idea…read morewhere some of these other reviews are coming from. Rick , the owner his wife and all of the employees have been extremely polite to us, upfront, and very honest. They tell you what you need and you can make your own decision as to what you want done. They also provide a wonderful sitting area that is like sitting in your own home watching TV with comfortable furniture, coffee, and whatever else you care to drink I suggest that you try them for yourself and make your own decision. I have been in the auto body business growing up, and I do know good quality workmanship, and this is what they provide.

Do not use this company. Rick, the owner, does all the talking. I guess he can't trust any of the…read morefive other people sitting around the front office, doing nothing, to lie as good as he does. And he charges six times more than the other mechanics in town. I needed a Throttle Position Sensor replaced. I knew this because Auto Zone had run a scan (free). I left the car with him and a few hours later he called and said I needed a Throttle Body. But I had told him that two Throttle Bodies had been tried and did not fix the problem. He talked me into doing it anyway, because afterall he had better sources. He said if this did not fix the problem, I would have to pay the $425 labor charge. Overnight I realized he did not say anything about the sensor. I called him. He said that it did not show up on the scan. I asked if couldn't install it anyway making less labor than having to take the Trottle Body out later to do it. First he said no, and then said he would if it looked like it was needed. I had second thoughts about all of this. I went back to this shop the next day and said I wanted to pick up my car. He was furious. Said I would have to pay for the Throttle Body, even though he had not receive it yet. I reminded him that he had said he could return it. His response was he could only return it if it was defected. That is not what he had said. He had said he could return if it did not fix the problem. He kept arguing about this. So I said I would this police, punched in 91 and said 'okay, you do not have to pay for the part.' He printed out what labor had been done. And there on his printout was 'Throttle Position Sensor defective.' Do you see? He was going to install the Throttle Body and say he did not work but I had to pay $425 for the labor. By the way, the first two times this had been done the labor charge was $75. So I ended up paying $88 for the same scan Auto Zone had done for free. And yes, there is proof that a simple scan was run, not a Diagnostic Test. I went immediately to Auto Zone, they ran another scan and Rick's scan was recorded. Rick also charged me $20 for a relay that retails for $5-$10. And he charged $60 labor to replace it. The labor time to do this is at maximum 2 minutes. That includes: unlock car door, flip hood release, lift hood, open top of box that is sitting at hood level, pull out relay and plug in new relay. So do not go there, do not ever trust this guy. (By the way, I am a 78 year old, female with gray hair.) Nice guy, right?

Excellent service! Excellent people! When my son's car needed transmission work, Matthew's…read morerecommended another place that specializes in transmissions rather than trying to do the repairs. My son and I appreciated their honesty. I'm disabled, and Matthew's is great about checking fluid levels whenever I ask. I don't even have to get out of the car.

Took my vehicle in for an oil change. A month later I'm 3 qts low. I drive maybe once a week, tops,…read moreso I know it's not from running it hard. No oil on the ground where it's usually parked. I call them and they can't even tell me what grade of oil they put in. Take it back to them, they say they can't find a leak. Take it to the dealer and pay $300+ for them to also tell me there's no leak. I used to recommend this place to everyone, but now seeing they can't even manage a basic oil change since the management change, I highly recommend you take your vehicle elsewhere.

I had two headlight bulbs replaced on my Subaru Outback at Economy Auto Repair. The work was done…read morewithin 15 minutes of my arrival and the cost was very reasonable. This is an auto repair shop that is ethical, experienced, efficient and reasonably priced...and just plain nice!

Been going here for years Bill had always done a great job at fair prices. His son is taking over…read morethe business and my experiences with him have great as well. In the past our cars were older and Bill kept them road worthy. Now we have newer vehicles but they still need the occasional repair and this is still the place I prefer to go.