Well, I have a mixed review. They have their strong points and their weak points. Initially when…read morelooking for a place, it took 3-5 days and me calling back several times to get someone to call me back and set up an appointment to see the rental properties. We qualified under their terms and then put our money down for a place. They said we were approved on their end but then the owner came back and disapproved us. They never said on what grounds this decision was based. They did explain that ultimately, the owner decides. Then, Keith worked diligently with me to include texting and calling me back late in the evenings to accommodate seeing the other properties until we finally found one. What I don't understand is the following: Why requests to see a property like some others on Zillow do not have appointments we can schedule ourselves on availability. Why they wont let us put our deposit down on a home we have not seen if we know we want that home. Its cash money people haha. Lastly, when we finally found a place we wanted. they sent our documents via email which is great. I wanted to clarify something in the lease in writing but the docusign does not allow that. Since we are 2 signers, they would not accept a pdf with the added language. I was finally able to get something via email confirmation to the lease and use docusign. Another issue we had was that the home did not have a garbage disposal. They said the owner would not allow us to put one in and pay for any maintenance. Not sure why?? Makes no sense to me. These should be negotiable items. So far, I found the ladies in the office to be very pleasant. That's definitely a feather in their cap. Will update once we move in and state whether the carpets were cleaned well and the minor fixes were done.

If this is how this company treats prospective tenants, I can only imagine how they treat actual…read moreresidents. On Friday, 6/26, my partner and I scheduled a showing for Monday, 6/29 at 4:30 PM. We were specifically told that no earlier appointments were available, that we were the first people scheduled to view the apartment, and that we would likely have the opportunity to rent it. Based on that information, we both rearranged our work schedules, found coverage for our shifts, inconvenienced several coworkers, and lost income just to make this appointment. Then, just five hours before our scheduled showing, we were told the appointment was canceled because someone else had already rented the apartment. The cancellation itself was frustrating, but the way it was handled made the experience far worse. When I expressed why we were upset after taking time off work and losing wages based on the information we had been given, the Leasing Manager working on Monday, 6/29, told me they didn't understand why I was upset and that this was "just the process." If that's truly their process, it's a process that shows little respect for prospective tenants' time, commitments, or finances. A simple acknowledgment of the inconvenience or a sincere apology would have gone a long way. Instead, the response was dismissive, unprofessional, and completely lacking in empathy. Our time, our income, and the effort we put into rearranging our schedules apparently meant nothing. If you're considering renting here, be aware that even a confirmed showing may not mean much, and don't assume the company values your time the way you value theirs. There are plenty of property management companies that communicate honestly and treat prospective tenants with professionalism. Based on this experience, I cannot recommend this one.

We rented from Crossroads Property Management for a year, before moving into a new place that…read morebetter meet the needs of our growing family. We have nothing but good things to say about Crossroads Property Management. In that year, we were unfortunately late two times, but they worked with us every time. Paying rent was a breeze in the office. The staff at the desk were friendly and when our house was broken into, they answered the phone late at night and provided courteous help. I have rented all my life, since I was 18. I found Crossroads to be better than any other property management source I've had in the past.

Can't be trusted when you leave they come in steal all your belongs. Clothes & everything. . &…read moredont repair anything. Had to go to Authorities. Waited til Christmas turn on heat. Rather raised rent outrageous & throw out seniors.. ..only cares about themselves....

BEWARE!!! This…read morecompany used to be good until they hired their new GM Katie. Horrible at her job, cannot respond to tenants or inform them of literally anything going on when requested. Sends emails discussing attachments that were never attached. Be cautious when looking to move here as their lease is built to use you as a piggy bank for them to abuse. Let's start with the good. Location is fine. Kind of close to 283, right on the edge of Mount Joy. The maintenance guys are great and get stuff done fast. Can always count on them! The grounds are taken care of constantly and the pool, albeit small, is nice. Now for everything else. The place is packed. You're in there like sardines and and if you have more than one vehicle, be ready to fight for a spot. The apartments are pretty poorly built. There is no sound barrier, as we could hear every move the upstairs neighbors made, including going to the bathroom. The floors are not level and there can be a bit of a slope at points in the apartment. Also when a child can accidentally break a shower handle and cause a leak just by simply turning it, you know cheap materials were used. FYI, when things like this happen and they require the use of YOUR electricity to fix issues for days to a week or two at a time, they WILL NOT reimburse you for the usage even though they say they will. There are loopholes built into the lease to use your money over theirs to handle their properties when they are at fault. We moved out in the middle of our lease and would has been required to continue to pay it if they did not find a new tenant. We knew someone interested in moving in there and when they asked and specifically mentioned our name to Katie, she basically ignored it. I'm surprised they rented the unit out and didn't just try to squeeze us for the rest of the lease. I'm sure I will get a response about "blah blah the lease says..." but with that I say that when requested about month to month leasing we were told it does not exist by the previous management only to be told by current management that it does, but it is not advertised and has to be asked about. So which is it? On top of that, when it was being renovated for a potential new tenant, we were required to keep the electric on under our name otherwise they would have charged us more themselves, while also having no access to the unit as they took the keys and changed the garage code. Somehow in 24 days they managed to generate an electric bill greater than the amount we ever had while living there, and not running fans to fix a leak caused by their poor quality hardware. When trying to ask about it and why it was so high, we got an answer and then were left ignored for over two weeks when we tried to reach back out again. I'm surprised we got a small bit of our deposit back. Pay attention to the other reviews and when they are dated. Continue with caution, otherwise look elsewhere

Lived here for 2 1/2 Years…read more The apartments are huge, well layed out with a washer and dryer. I had the upper level so the stairs (the go straight up) are a bit daunting but not horrible, just a pain to vacuum. Maintance here is top notch. Rarely had a problem but when we did it was taken care of quickly. They do regular routine maintence too, like changing out the furnace filters. The apartments are all electric, wish the furnace was gas but the bills were manageable. There is plenty of parking for guests, at least where I was in the complex. With your unit you will have a garage plus a carport. The garage was great to have either for a car or extra storage. Neighbors were quiet, lots of people have dogs (never heard them either). I'd say it's a great place to live. Wish they had more bars / restaurants within walking distance but maybe that will come as they have vacant retail spaces available. If Florin Hill is in your budget, I highly recommend. Wish I could move this apt to Virginia where I'm paying more for a lot less (1bd/1b no garage).

Update after 3 years (increasing to 5 stars):…read more Phil has continued to do an awesome job and has been instrumental in the growth and continued performance of our rental portfolio. We now have over 20 residential units, about 10 garages and a commercial unit under management with Phil. With property management it all comes down to trust. You need someone who will take care of your investments - after all your properties could have cost hundreds of thousands of dollars. Phil can be trusted to do all the necessary due diligence to place great tenants, and also to keep up with all required maintenance. He has some connections with some great handymen who do good work but are very reasonably priced. Phil continues to help us get deals as buyers, and has helped us sell properties as well. Bottom line, he's been a great partner in our business and saves us a ton of time and headache. Property management is well worth the cost when you use someone like Phil.

From the owner: Property Management Join the group of many homeowners and…read moreinvestors. We have the resources and experience to maximize the return on your investment. Tried of getting tenant calls in the middle of the Night ? We got you covered Marketing/Leasing Rent Collection Eviction Processing Direct Deposit Web Based Property Management Software Maintenance & Repairs Tenant Screening HOA Matters Property Inspection Home sales Investment Property 1st Time Buyers

This is one of the largest and most trusted property management companies in the area and beyond…read more They manage all of my company's properties that we don't manage ourselves due to their attentive management associates and effective maintenance personnel. Their office support, procedures and processes make for efficient management in all facets of their business. I highly recommend PMI as a management firm for real estate rentals and homeowners associations.

It's like pulling teeth to get help with horrible windows the drapes are moving from the very very…read morecold air, I have asked multiple times for a shower door replacements and new living room dining flooring. I have been here over 23 years. The was an actual account manager for each complex. That's has gone to the wayside. Who knows who you can reach.

Where to begin. I lived here for almost 6 years. I'm on the…read morethird manager, who doesn't seem to know what she's doing. I've been without a dish author for a month right through the holiday season went with a microwave without a microwave for a month and a half and now I have a and they wanna charge me 25 bucks it out that is get to charge them for not having a microwave not having a dishwasher . Terrible response from management they call back. They don't call back.

Terrible management. Very unprofessional. It's like leaving the children in charge. Never rent…read morethere. Tell your friends. If you dislike someone tell this place is perfect.